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Showing results 1 to 19 of 19
Search took 0.00 seconds. Search: Posts Made By: jeffro
Forum: Virtual Instruments 06-05-2018, 01:43 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

I'll look into these and follow up via support cases.
Forum: Virtual Instruments 10-15-2017, 09:03 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Thanks for providing your info... found & fixed it!
Forum: Virtual Instruments 10-13-2017, 06:21 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

The Instruments 12.5.1 Mac installer has been available through Application Manager and more recently we have been adding it into my.avid.com/products (http://my.avid.com/products) so you should be...
Forum: Virtual Instruments 06-30-2017, 11:28 AM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Correct. The current AIR Instruments Bundle installers are 12.0.2 for Windows and 12.5.1 for Mac.
Forum: Virtual Instruments 06-30-2017, 11:23 AM
Replies: 266
Views: 150,303
Posted By jeffro
Re: Did 12.8 fix Mini Grand too?

So you now have Mini Grand 1.2.10.82e5fd3 installed and working properly?
Forum: Virtual Instruments 06-30-2017, 11:20 AM
Replies: 266
Views: 150,303
Posted By jeffro
Re: Did 12.8 fix Mini Grand too?

The fix is in the Mini Grand plug-in, not in the Pro Tools application. Updated versions of Mini Grand and Structure are included in the AIR Instruments Bundle 12.5.1 available from Avid Application...
Forum: Virtual Instruments 06-16-2017, 09:17 AM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

That's in progress, so for now you can update through Application Manager (http://avid.force.com/pkb/articles/download/Avid-Application-Manager).
Forum: Virtual Instruments 06-16-2017, 08:49 AM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Tested on my system... Mini Grand and Structure are working normally again. Thanks for everyone's patience and for using the workaround while we worked with AIR to solve this!
Forum: Virtual Instruments 06-14-2017, 09:47 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Code for Mini Grand and Structure has been verified and a new Virtual Instruments installer is being built. Shouldn't be too much longer now.
http://protools.ideascale.com/a/idea-v2/262663
Forum: Virtual Instruments 06-14-2017, 09:46 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

It might not occur at first, it happens when the plist file gets modified. See the workaround (http://avid.force.com/pkb/articles/troubleshooting/PT-223601).
Forum: Virtual Instruments 05-17-2017, 10:53 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

The bug report (http://protools.ideascale.com/a/dtd/262663-3779) will be updated when fixed (so you could Follow that to be notified), and Application Manager should also be updated to reflect the...
Forum: Virtual Instruments 05-11-2017, 02:40 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

A workaround provided by Avid support was posted by a customer (http://duc.avid.com/showthread.php?p=2401596) earlier in this thread, and subsequently added to the Knowledge Base...
Forum: Virtual Instruments 04-30-2017, 12:50 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Thanks for pointing that out. Added info to step 2 in the KB article (http://avid.force.com/pkb/articles/troubleshooting/PT-223601) to help with this.
Forum: Virtual Instruments 04-29-2017, 11:59 AM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

The plist is typically created as needed (http://duc.avid.com/showthread.php?p=2422324), so if there isn't one there then just start the workaround...
Forum: Virtual Instruments 03-31-2017, 01:04 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

The plist is basically a pref file and gets created/modified when needed. (That's the issue here - when the plist gets modified by Sierra it triggers the problem.) I was able to swap the 'old' plist...
Forum: Virtual Instruments 03-28-2017, 02:32 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Some users have reported needing to restart after deleting the current plist and again after moving the older plist into prefs. Can you please try these additional steps for the workaround...
Forum: Virtual Instruments 03-23-2017, 05:55 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Reproduced here, likely due to updating the plist with the alternate .big location. So for now the workaround includes having Mini Grand.big in the default location. (I'll update the KB to state...
Forum: Virtual Instruments 03-23-2017, 10:20 AM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

It was an Avid Tech that provided the workaround to a customer who then posted it in the thread back in Dec (http://duc.avid.com/showthread.php?p=2401596). Note that I didn't need to Restart (steps...
Forum: Virtual Instruments 03-22-2017, 05:40 PM
Replies: 266
Views: 150,303
Posted By jeffro
Re: AIR Mini Grand: no 'long' sound, just short notes

Guessing that some missed our workaround shared by another user back in Dec, so I have added this (http://avid.force.com/pkb/articles/troubleshooting/PT-223601) to the KB.

I was able to reproduce...
Showing results 1 to 19 of 19

 
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