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Search: Posts Made By: Rubicon
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-08-2020, 12:50 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

I paid for a one time phone support call and they fixed the issue... And refunded the one time support fee. The moral of this story is: ALWAYS do telephone support.
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-08-2020, 10:45 AM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

This morning when we called Avid licensing we were told that the licensing department is closed due to Covid and will not reopen...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 03:00 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

I am a patient man by nature, thanks again!
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 02:03 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 12:51 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

Hi Freak! 04006553 For all the good its worth... This guy will only tell me what he sees in my ilk account, and offers no solutions. When I ask him a basic question like "What did I pay for?" he...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-04-2020, 12:44 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

As it turns out this is a licensing issue... iLok assets are not being applied for what was purchased... I was downgraded to Standard even though I paid for Ultimate. The phone license support number...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 07:07 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

That fix is for High Sierra and Mohave, but I'm on Catalina 10.15.6... I ran the command but nothing... I'm also not finding anything in Security & Privacy that mentions HDX or drivers... I feel this...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 06:09 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

Reseating the card had no effect... Why does hardware setup now need to Launch Setup App (Audio Midi Setup)? This is new to 2020.9 and now my HDX card will not appear in hardware setup in PT. An...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 04:50 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

It is in slot 5, the only slot it should be in for HDX-1 according to Avid. Also in my original post, the card appears in sound prefs and I can successfully route audio out of my interface, even from...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 04:30 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

My account here is so old, the fields will not even reset or allow me to save new data. Yes, of course I have a support ticket in place but replies take a full day. I was just hoping someone here...
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 04:22 PM
Replies: 19
Views: 1,206
Posted By Rubicon
Re: HDX I/O not appearing in 2020.9

My HDX card passes all digitest tests. Also I changed my signature, very long time since I've had to post here. Thank you!
Forum: Pro Tools HDX & HD Native Systems (Mac) 09-03-2020, 04:01 PM
Replies: 19
Views: 1,206
Posted By Rubicon
HDX I/O not appearing in 2020.9

My HDX Card not an available option in Protools-Setup-Hardware after installing 2020.9. Also HDX card not an available option in Pro Tools-Setup-Peripherals. HDX card is available in Pro...
Showing results 1 to 12 of 12

 
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