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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion 07-18-2019, 07:31 PM
Replies: 5
Views: 169
Posted By DigiTechSupt
Re: Beyond Annoyed

Upon checking, you've already exceeded the 1GB project limit. Did you previously have an active cloud storage plan?

-Tope
Forum: Pro Tools | First Discussion 07-18-2019, 07:29 PM
Replies: 5
Views: 169
Posted By DigiTechSupt
Re: Beyond Annoyed

Have you already tried signing out and signing back in?
Checking on this further...

-Tope
Forum: Licensing & Accounts 07-18-2019, 12:50 PM
Replies: 3
Views: 150
Posted By DigiTechSupt
Re: Fee for changing payment methods?

Hi, nothing to worry about. That's just the pre-authorization charge and will be released from pre-authorization automatically. Rest assured that this transaction will not be posted on your card/bank...
Forum: General Announcements 07-18-2019, 11:09 AM
Replies: 0
Views: 388
Posted By DigiTechSupt
AvidPlay Now Available on Avid Link

Avid Connect Live, NASHVILLE, Tenn., July 18, 2019 – At Avid Connect Live Nashville (https://www.avid.com/connectlive/nashville) at Summer NAMM 2019, Avid introduced AvidPlay, a new music...
Forum: General Announcements 07-18-2019, 11:02 AM
Replies: 0
Views: 190
Posted By DigiTechSupt
Avid S4 and S1 Control Surfaces

Avid Connect Live, NASHVILLE, Tenn., July 18, 2019 – At Avid Connect Live Nashville (https://www.avid.com/connectlive/nashville) at Summer NAMM 2019, Avid® (Nasdaq: AVID) unveiled two new audio...
Forum: Licensing & Accounts 07-17-2019, 12:51 PM
Replies: 5
Views: 196
Posted By DigiTechSupt
Re: Rental options

Yes! You can register and download here (https://my.avid.com/get/pro-tools-ultimate-trial)

-Tope
Forum: Pro Tools | First Discussion 07-16-2019, 02:07 PM
Replies: 5
Views: 189
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,



Sent you an Email through the support case. You should be able to create projects now. :)



-Tope
Forum: Pro Tools | First Discussion 07-15-2019, 04:13 PM
Replies: 27
Views: 545
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

No worries.

PT First is cloud based. You can save offline but only as cache file. You can check more info at http://avid.force.com/pkb/articles/en_US/faq/Pro-Tools-First-FAQ
and at...
Forum: Pro Tools | First Discussion 07-15-2019, 02:16 PM
Replies: 27
Views: 545
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

no worries.
Not sure, but I've just checked. It's here on my end. Have you installed it already? It's available inside your Avid Account (my.avid.com/products#Myproducts)...
Forum: Pro Tools | First Discussion 07-15-2019, 01:55 PM
Replies: 27
Views: 545
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

UVI workstation will only appear on Inserts > Multichannel Instruments when you create a Stereo Instrument track.
The rest can be found under the AudioSuite Tab, Except for ReWire which is built-in...
Forum: Pro Tools | First Discussion 07-15-2019, 01:30 PM
Replies: 27
Views: 545
Posted By DigiTechSupt
Re: novice needs help.. PT 1st upgrade / missing plugins

Not sure, you might be using the Trial version and not First. Third party plugins are not supported to run on Pro Tools First. Only plugins from with the Avid Account, Market Place and Focusrite...
Forum: Pro Tools | First Discussion 07-15-2019, 01:25 PM
Replies: 27
Views: 545
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

What plugins are missing?
On https://www.avid.com/pro-tools-first/plugins those with purple dots are the free included ones. You should have
Air Xpand!2
UVI Workstation
Dynamic III...
Forum: Pro Tools | First Discussion 07-15-2019, 01:10 PM
Replies: 27
Views: 545
Posted By DigiTechSupt
Re: Pro Tools First no free (23) plugins showing up

Hi,
I've just checked. Did you acquire your Pro Tools First with a Focusrite 2nd gen interface?

-Tope
Forum: Buy & Sell 07-15-2019, 08:38 AM
Replies: 8
Views: 476
Posted By DigiTechSupt
Re: Scam - beware

The user has already been dealt with. Please post similar accounts/incidents to this thread so we could check, verify and take action.

Thank you,
Tope
Forum: Licensing & Accounts 07-14-2019, 12:10 PM
Replies: 2
Views: 258
Posted By DigiTechSupt
Re: PT10HD to Ultimate 2019 License question.

Yes.

https://shop.avid.com/ccrz__ProductDetails?viewState=DetailView&sku=DYNA20012 for more info.


-Tope
Forum: Pro Tools 2019 07-10-2019, 12:51 PM
Replies: 3
Views: 264
Posted By DigiTechSupt
Re: Attention Avid: "Reached max number of audio tracks" error after offline bounce

You might be running on 96khz sample rate? This limits the number of audio tracks to 64.

-Tope
Forum: Pro Tools 2019 07-10-2019, 12:38 PM
Replies: 3
Views: 264
Posted By DigiTechSupt
Forum: Licensing & Accounts 07-09-2019, 02:46 PM
Replies: 9
Views: 643
Posted By DigiTechSupt
Re: Perpetual License "lost"

Hi,

I've started a support case for you. Licensing team will be in touch with you through your Email.


Tope
Forum: Pro Tools 10 07-05-2019, 06:44 PM
Replies: 6
Views: 468
Posted By DigiTechSupt
Re: Re-installing PT10 and PT11

Hi TWR100,
We've reset your password to your Avid account. Please try signing in with your Email address registered here in the duc and use this temporary password:AAlch233!

Let us know if you're...
Forum: Pro Tools 2019 07-02-2019, 11:45 AM
Replies: 20
Views: 1,690
Posted By DigiTechSupt
Re: Why I consider Avid Cloud a massive failure

Your account might need a cloud storage reset.
It currently shows 1.02+3kb of 1gb used.
Either a project exceeds the allocated 1GB cloud storage, or your Cloud Storage did not sync properly with...
Forum: Licensing & Accounts 06-27-2019, 12:38 PM
Replies: 492
Views: 32,196
Posted By DigiTechSupt
Re: ProTools price adjustments from July 1st.

Hello jpsexton and seebee62,

Perhaps you missed the next QA pair under that? #5 says Reinstatement for Pro Tools and Pro Tools Ultimate is unchanged.

Best regards,
JC
Forum: Pro Tools 2019 06-26-2019, 04:52 PM
Replies: 4
Views: 172
Posted By DigiTechSupt
Re: Educator Annual monthly plan

Hi,

That would be $8.25USD a month with 1 year lock-in period.
For more info, please check this (https://shop.avid.com/ccrz__ProductDetails?viewState=DetailView&isCSRFlow=true&sku=DYNA20002)
...
Forum: Pro Tools 2019 06-26-2019, 04:50 PM
Replies: 14
Views: 552
Posted By DigiTechSupt
Re: Crashing on startup with 10.14.5

Hi, we can't find an active Avid Account under the Email you registered in the duc. Can you give us the case number of your support ticket so we could check?

Thanks,
Tope
Forum: Licensing & Accounts 06-26-2019, 09:52 AM
Replies: 5
Views: 722
Posted By DigiTechSupt
Re: License has expired in the future

Coordinated this with the Web Store team. They'll be in contact through Email via Support Case soon.

Sorry for the inconvenience,
Tope
Forum: Licensing & Accounts 06-19-2019, 10:40 PM
Replies: 492
Views: 32,196
Posted By DigiTechSupt
Post Re: Change to Pro Tools Ultimate Renewal Pricing?

There is no change to the renewal price for Pro Tools | Ultimate perpetual. Please see http://duc.avid.com/showthread.php?t=405253. If you renewed in April 2019 then your plan still runs through...
Showing results 1 to 25 of 500

 
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