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Search: Posts Made By: jeffro
Forum: Pro Tools 2018 Yesterday, 08:58 PM
Replies: 1
Views: 271
Posted By jeffro
Re: Why isn't 2018.10 in Technical Alerts?

A post was created shortly after release but was in the moderation queue for some reason. Sorry about that!
Forum: Licensing & Accounts 11-14-2018, 10:59 AM
Replies: 11
Views: 390
Posted By jeffro
Re: Unsure if entitled to the latest update

Looks like Euro date format (dd/mm/yyyy) so it would authorize releases up through Aug 19th 2018. The kb article (http://avid.force.com/pkb/articles/FAQ/en393795) I linked shows 2018.7 would be the...
Forum: AAX Plug-ins 11-13-2018, 08:50 PM
Replies: 26
Views: 1,336
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

They are added to my.avid.com/products (http://my.avid.com/products) so you can click on either one then click Show to see the downloads.
Forum: Licensing & Accounts 11-13-2018, 10:59 AM
Replies: 11
Views: 390
Posted By jeffro
Re: Unsure if entitled to the latest update

Check the license bundle in iLM for the Release Limit date (right+click > Show Details for the bundle) since that will tell you the most current Pro Tools version...
Forum: Licensing & Accounts 11-10-2018, 04:32 PM
Replies: 11
Views: 474
Posted By jeffro
Re: Where are the ProComp and ProLim plugs?

They'd be redundant if you currently have a Complete Plug-In Bundle, but you now own perpetual licenses for those 2 plug-ins.
Forum: Licensing & Accounts 11-10-2018, 04:26 PM
Replies: 11
Views: 474
Posted By jeffro
Re: Where are the ProComp and ProLim plugs?

Sorry about that! Re-opened the case to get it back on track.
Forum: Licensing & Accounts 11-09-2018, 02:16 PM
Replies: 12
Views: 4,246
Posted By jeffro
Re: iLok cloud problems with PT 2018.1

Your iLok needs to be plugged in to activate or deactivate licenses on that iLok.

PT needs the license to run so you'll need your iLok plugged in (with the license activated to that) or if you...
Forum: Licensing & Accounts 11-09-2018, 01:51 PM
Replies: 12
Views: 4,246
Posted By jeffro
Re: iLok cloud problems with PT 2018.1

Right+Click on the license bundle (on the right) and select Deactivate -or- just click on it and drag it back to your account (the blue box in the upper left with your User ID).
...
Forum: Licensing & Accounts 11-09-2018, 01:05 PM
Replies: 1
Views: 182
Posted By jeffro
Re: Pro Tools Digilink I/O license transferable?

The Pro Tools DigiLink I/O license is not transferable in iLM. I was notified about your case last night so please watch for an email...
Forum: Licensing & Accounts 11-09-2018, 12:54 PM
Replies: 12
Views: 4,246
Posted By jeffro
Re: iLok cloud problems with PT 2018.1

Not sure what you mean about deactivating the account. I see you have a Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) and Pro Tools Perpetual Bundle (with 10/11/12) on your iLok2. The...
Forum: Licensing & Accounts 11-08-2018, 05:48 PM
Replies: 4
Views: 258
Posted By jeffro
Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Checked your accounts. Your Pro Tools Ultimate plans include Avid Complete Plug-in Bundle licenses but you also have individual Plug-In Bundle products. I'll start a support case to clarify instead...
Forum: Licensing & Accounts 11-08-2018, 02:21 PM
Replies: 11
Views: 474
Posted By jeffro
Re: Where are the ProComp and ProLim plugs?

Looking into this so started a support case for you...
Forum: Licensing & Accounts 11-05-2018, 01:59 PM
Replies: 2
Views: 175
Posted By jeffro
Re: Complete failure with purchasing Pro Tools Ultimate ASC

Sorry for the delay... I see you have a case open now with your form attached. Have notified CS Management about this.
Forum: Licensing & Accounts 11-05-2018, 11:11 AM
Replies: 118
Views: 15,651
Posted By jeffro
Re: MachineControl and Avid Complete Plugin Bundle for Pro Tools Ultimate

Just checked and the license did refresh as anticipated. (Related- You have a different license bundle currently activated.)
Forum: Licensing & Accounts 11-04-2018, 11:13 AM
Replies: 4
Views: 258
Posted By jeffro
Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Annual licenses get refreshed around their end date, so this is normal. I'll look for your account and make a note to check your licenses just to be safe.
Forum: Licensing & Accounts 11-04-2018, 11:11 AM
Replies: 2
Views: 275
Posted By jeffro
Re: PT Ultimate: Auto Renewal Receipt?

If it's not listed in your Order History then please submit a request via the NEED HELP button on the right of shop.avid.com (http://shop.avid.com).
Forum: Licensing & Accounts 11-04-2018, 11:09 AM
Replies: 3
Views: 232
Posted By jeffro
Re: App manager notification bothersome

Have you checked/edited the Notification settings in System Preferences?
Forum: Licensing & Accounts 10-31-2018, 12:09 AM
Replies: 1
Views: 380
Posted By jeffro
Re: Sw dl,upg/sup pro tools per v2

That was an older product that basically handled converting licenses for v12. Your license was already surrendered for the newer bundle (deposited late 2016) so activating it had no impact. I can...
Forum: Licensing & Accounts 10-31-2018, 12:00 AM
Replies: 9
Views: 529
Posted By jeffro
Re: Avid Application Manager hangs "Getting Subscription Data"

Sorry for the interruption, but glad to hear it's resolved. Keep in mind that since you have a current Update Plan or Subscription you can create a support case through my.avid.com...
Forum: Licensing & Accounts 10-30-2018, 11:53 PM
Replies: 1
Views: 287
Posted By jeffro
Re: Am I allowed to sell my license?

Yes, and avid.force.com/pkb/articles/FAQ/en363631 (http://avid.force.com/pkb/articles/FAQ/en363631) should have all the info and the form needed.
Forum: Licensing & Accounts 10-30-2018, 11:52 PM
Replies: 3
Views: 309
Posted By jeffro
Re: License Transfer and ASC Problem

The problem with your ASC was identified and fixed, and your Transfer is being handled on a separate case. Please look for case update emails.
Forum: Licensing & Accounts 10-30-2018, 11:50 PM
Replies: 2
Views: 188
Posted By jeffro
Re: Merging Avid Accounts

Please start a case through your my.avid.com (http://my.avid.com) account or use the Reg Form (http://avid.force.com/Support/RegistrationCaseCreation) to provide your account info to CS.
Forum: Licensing & Accounts 10-30-2018, 11:45 PM
Replies: 4
Views: 811
Posted By jeffro
Re: digi link license

Welcome to the community.

Perhaps you have multiple accounts, but the one I found based on your email address here shows you have the older (pre-12.6) Pro Tools HD bundle so a DigiLink license is...
Forum: Buy & Sell 10-27-2018, 11:40 AM
Replies: 9
Views: 533
Posted By jeffro
Re: WTB: Pro Tools 10 HD (and 11 HD)

Slight clarification... the Pro Tools DigiLink I/O license is needed for HD Hardware starting with Pro Tools HD 12.6.
...
Forum: Licensing & Accounts 10-23-2018, 09:15 PM
Replies: 3
Views: 309
Posted By jeffro
Re: License Transfer and ASC Problem

Welcome to the community.

Sorry for the trouble. Looking into the error with your code, but in the meantime have created a support case for you.
Showing results 1 to 25 of 500

 
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