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Search: Posts Made By: Sam.Butler
Forum: Avid Scorch (iOS) Forum 12-14-2015, 02:31 AM
Replies: 2
Views: 4,976
Posted By Sam.Butler
Re: Avid Scorch store is temporarily offline

Sorry for the wait. It's taking a little longer than expected, however we hope to bring it back online sometime this week.

Sam
Forum: Avid Scorch (iOS) Forum 12-02-2015, 07:05 AM
Replies: 2
Views: 4,976
Posted By Sam.Butler
Avid Scorch store is temporarily offline

Hi All,

We’ve detected a security issue within Apple’s in-app purchasing that has meant we’ve had to temporarily take the Avid Scorch store down.

During this time, you will not be able to...
Forum: Avid Scorch (iOS) Forum 12-18-2013, 03:42 AM
Replies: 7
Views: 5,297
Posted By Sam.Butler
Re: First purchase - payment ok - no download

Hi All,

Sorry for not getting to this thread earlier and sorry to hear you're having problems downloading the music you've bought.

We have identified the problem and are working with the...
Forum: Avid Scorch (iOS) Forum 09-26-2013, 02:31 AM
Replies: 1
Views: 2,709
Posted By Sam.Butler
Re: My first purchase - no download!

Hi Bob,

Sorry to hear you aren't able to get this score. I'll email you directly to ask for the purchasing information so you don't have to share it on the forum.

I'll be in touch soon.

Sam
Forum: Avid Scorch (iOS) Forum 09-25-2013, 08:14 AM
Replies: 6
Views: 4,138
Posted By Sam.Butler
Re: Scorch 1.2 closes

Hi Fraser,

Thanks for posting the file. I can't get any strange issues with your score by simply transposing it (by key) and playing it back in Music Stand mode. I've tried a few combinations and...
Forum: Avid Scorch (iOS) Forum 09-15-2013, 11:39 AM
Replies: 6
Views: 4,138
Posted By Sam.Butler
Re: Scorch 1.2 closes

Hi Fraser,

I can't seem to be able to reproduce this but will pass it on to the testers to have a go too.

It may be specific to your scores so can you post one here or email one to me?

Sam
Forum: Avid Scorch (iOS) Forum 09-09-2013, 07:48 AM
Replies: 6
Views: 4,138
Posted By Sam.Butler
Re: Scorch 1.2 closes

Hi Fraser,

Thanks for reporting this. Can you list the steps you're doing so I can reproduce this more easily?

Thanks,

Sam
Forum: Avid Scorch (iOS) Forum 08-28-2013, 01:38 PM
Replies: 6
Views: 2,908
Posted By Sam.Butler
Re: 1.2 doesn't open

Hi Fraser,

Glad you're up and running.

We have these features on our wishlist so hope to see them in the next version.

Sam
Forum: Avid Scorch (iOS) Forum 08-28-2013, 02:08 AM
Replies: 6
Views: 2,908
Posted By Sam.Butler
Re: 1.2 doesn't open

Hi Hihat,

Glad you're up and running and quitting and reopening seems to have resolved the issue.

Fraser, let us know how you get on.

Sam
Forum: Avid Scorch (iOS) Forum 08-27-2013, 02:59 PM
Replies: 2
Views: 6,918
Posted By Sam.Butler
Post Avid Scorch 1.2 Now Available

I am very pleased to announce the release of an update to our iPad app, Avid Scorch. This release includes:


Open MusicXML files
Support for Retina Displays
Share scores via email*
Print...
Forum: Avid Scorch (iOS) Forum 08-27-2013, 02:06 PM
Replies: 6
Views: 2,908
Posted By Sam.Butler
Re: 1.2 doesn't open

Hi Fraser,

Sorry to hear you're having this problem. For these types of issues, please try quitting the Avid Scorch app and restarting it. If that doesn't work, try turning the iPad off and on...
Forum: Avid Scorch (iOS) Forum 01-12-2012, 08:52 AM
Replies: 5
Views: 4,749
Posted By Sam.Butler
Re: Scorch keyboard fail?

Hi Panthau,

We're aware that the keybaord doens't always refresh and some keys can look as though they are held down for ever.

It's on the list to fix but for now you will find you can close...
Forum: Avid Scorch (iOS) Forum 11-22-2011, 07:11 AM
Replies: 8
Views: 3,947
Posted By Sam.Butler
Smile Scorch 1.1 update now available!

Hi All,

I’m pleased to announce that Scorch v1.1 is available on the app store and is free for all existing Scorch users. The new update includes many features and improvements in direct response...
Forum: Avid Scorch (iOS) Forum 09-23-2011, 07:51 AM
Replies: 0
Views: 2,723
Posted By Sam.Butler
Smile Scorch Store is back online

Hi All,

Last Friday (23rd September 2011), we had to take the Scorch Store down due to Apple's server that handles all in-app transactions being down.

Apple have resolved this so we have made...
Forum: Avid Scorch (iOS) Forum 09-23-2011, 05:24 AM
Replies: 9
Views: 5,917
Posted By Sam.Butler
Re: Scorch store transaction error. You succesfully paid for this score but an error.

Hi,

Apple's receipt server is down at the moment so no in-app purchases are working for any apps that use this service.

Apple are aware of it and should hopefully have it resolved soon.

Sam
Forum: Avid Scorch (iOS) Forum 09-23-2011, 05:22 AM
Replies: 15
Views: 5,927
Posted By Sam.Butler
Re: Failed score download

Hi all,

Apple's receipt server is down at the moment so no in-app purchases are working for any apps that use this service.

Apple are aware of it and should hopefully have it resolved soon.
...
Forum: Avid Scorch (iOS) Forum 09-23-2011, 03:25 AM
Replies: 4
Views: 5,170
Posted By Sam.Butler
Re: Scorch doesn't work with Safari 5.1. Confirmed by Sibelius!

Hi again,

We're now mentioning this on the download page for Scorch:

http://www.sibelius.com/cgi-bin/download/get.pl?com=sh&prod=scorch

... and also in the support article too:
...
Forum: Avid Scorch (iOS) Forum 09-23-2011, 03:19 AM
Replies: 4
Views: 5,170
Posted By Sam.Butler
Re: Scorch doesn't work with Safari 5.1. Confirmed by Sibelius!

Hi Evnoic,

Safari 5 on Lion changed the way it interfaces with the plug-in format that Scorch uses on Mac OS, which is why it's not working.

I'll let Daniel know and we'll work on making the...
Forum: Avid Scorch (iOS) Forum 09-23-2011, 03:12 AM
Replies: 1
Views: 2,122
Posted By Sam.Butler
Re: Can Scorch sync with other iPads?

Hi Apl4,

Not at the moment. You'll have to click play all at the same time ;)

I'll pass this on to the Dev team to consider.

Sam
Forum: Avid Scorch (iOS) Forum 07-14-2011, 04:44 AM
Replies: 7
Views: 5,534
Posted By Sam.Butler
Re: Scorch files purchased from Musicnotes?

Hi jgrnt1,

The MusicNotes app just doesn't use the technology behind Scorch on iOS, yet. We haven't locked you out from some of your music on the Musicnotes app. Musicnotes have chosen to make...
Forum: Avid Scorch (iOS) Forum 07-13-2011, 03:55 AM
Replies: 8
Views: 4,553
Posted By Sam.Butler
Re: Problem ~ mixed-up titles... and more!

Hi Colinwest,

A few problems with score handling were fixed in 1.0.2 so when you reinstalled, the App Store will have given you this later version.

We're updating the support pages with issues...
Forum: Avid Scorch (iOS) Forum 07-13-2011, 03:47 AM
Replies: 5
Views: 3,116
Posted By Sam.Butler
Re: Change Instrument

Hi Colinwest,

To reset this, you can delete the score and re-download it from your Purchases or re-open it from iTunes, Dropbox or email etc. and that will reopen the score with the defaults...
Forum: Avid Scorch (iOS) Forum 07-12-2011, 11:13 AM
Replies: 8
Views: 4,553
Posted By Sam.Butler
Re: Problem ~ mixed-up titles... and more!

I've just sent you another email so please reply to this with a few of your scores and we'll take a look at them here for you.

Sam
Forum: Avid Scorch (iOS) Forum 07-12-2011, 11:03 AM
Replies: 5
Views: 4,281
Posted By Sam.Butler
Re: Problem with my first purchase

Hi Luciano f,

Sorry for the delay in replying.

I'll message you off this forum and ask for details of what you bought so I can get this reolved for you.

Sam
Forum: Avid Scorch (iOS) Forum 07-12-2011, 10:54 AM
Replies: 6
Views: 8,959
Posted By Sam.Butler
Re: Frustrated w/purchased music, lack of forum response & lack of customer support!r

Hi tedg1athome,

Sorry you're not finding your purchased scores up to scratch. I'm going to email you separately so you can send me further details off this thread.

Many of your comments about...
Showing results 1 to 25 of 40

 
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