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Search: Posts Made By: jeffro
Forum: General Discussion Today, 10:46 AM
Replies: 2
Views: 93
Posted By jeffro
Re: How Long for AVID Support to Respond?

Will check ASAP and report back...
Forum: General Discussion Yesterday, 03:47 PM
Replies: 2
Views: 106
Posted By jeffro
Re: So how does Avid Link and Collaboration work?

Was working on a Project last night with no problems (other than my rusty guitar chops!). Cable internet so about 104Mbps down / 5.7 Mbps up. There's a setting needed on Catalina...
Forum: Pro Tools 2020 Yesterday, 11:43 AM
Replies: 33
Views: 770
Posted By jeffro
Re: iLok not working

Top Jimmy FTW! I can see both of your iLoks were synchronized in your account today, and the Pro Tools Perpetual license is on the new iLok.
Forum: Licensing & Accounts 10-19-2020, 11:39 PM
Replies: 1
Views: 203
Posted By jeffro
Re: Digi link license is OUTRAGEOUS

We've been including it with new interfaces for the last 4 years (https://avid.secure.force.com/pkb/articles/FAQ/What-is-the-new-Pro-Tools-DigiLink-I-O-license-for) so I'll start a support case to...
Forum: Pro Tools 2020 10-19-2020, 11:37 PM
Replies: 4
Views: 165
Posted By jeffro
Re: PT Aggregate Not Working Catalina?

Catalina on my 2019 iMac here and I've used built-in audio (in addition to some random USB interfaces when not running HD Native Thunderbolt) with no problem. Please provide more info (screenshot of...
Forum: Licensing & Accounts 10-19-2020, 11:33 PM
Replies: 9
Views: 918
Posted By jeffro
Re: Perpetual license no longer working, please help ;)

I checked your licenses and re-synced them so you should be up and running now. If you see this problem again please start a support case via the Access the Support Center link in my.avid.com...
Forum: Licensing & Accounts 10-16-2020, 11:20 PM
Replies: 5
Views: 228
Posted By jeffro
Re: Unintentional Crossgrade Perpetual License

We have tried to make this clear... when you select a crossgrade in my.avid.com/products it shows "Trade in your Perpetual license for a Subscription and SAVE 50% off standard price for the first 2...
Forum: Licensing & Accounts 10-16-2020, 09:51 PM
Replies: 5
Views: 228
Posted By jeffro
Re: Unintentional Crossgrade Perpetual License

Welcome to the community.

I see you have a case open now so I'll review that with the CS rep and follow up - please look for a case update email soon...
Forum: General Discussion 10-16-2020, 04:18 PM
Replies: 4
Views: 262
Posted By jeffro
Re: Wanna do a mix?

Happy to take a swing at it if you want to put the stems in a Project then invite me - find me in Avid Link.
Forum: Avid S1, S3, Dock and Control 10-16-2020, 04:14 PM
Replies: 7
Views: 292
Posted By jeffro
Re: Fire tablet goes offline overnight, every night

Sorry... iPad Pro and Galaxy Tab A here. Does Restart EUCON Applications in the EuControl menu bring it back as well?
Forum: Pro Tools 2020 10-16-2020, 03:37 PM
Replies: 33
Views: 770
Posted By jeffro
Re: I ilock not working

If Pro Tools isn't seeing your license in iLok Cloud, you should Close Your Cloud Session in iLok License Manager. You can then then either Open Your Cloud Session (to refresh the license) or...
Forum: Licensing & Accounts 10-16-2020, 12:31 AM
Replies: 1
Views: 141
Posted By jeffro
Re: I can not pay my Pro Tools license

Welcome to the community.

Sorry for the trouble, but since this is a user forum you should use the Chat Now/Need Help button on the right side of the Avid Store (http://shop.avid.com) to submit...
Forum: Pro Tools 2020 10-15-2020, 10:20 PM
Replies: 33
Views: 770
Posted By jeffro
Re: I ilock not working

Welcome to the community.

Your iLok account shows that your Pro Tools Perpetual license is in your iLok Cloud. You should sign into iLok License Manager and Close Your Cloud Session then activate...
Forum: Licensing & Accounts 10-14-2020, 08:25 PM
Replies: 24
Views: 9,186
Posted By jeffro
Re: Falcon expired on a current Update Plan

Looking at your case and will reply with more info.
Forum: Licensing & Accounts 10-14-2020, 08:11 PM
Replies: 21
Views: 1,554
Posted By jeffro
Re: Finally found time to upgrade, now PT won´t accept my license.

Your case shows this was solved. All good?
Forum: Eleven Rack 10-14-2020, 07:48 PM
Replies: 12
Views: 450
Posted By jeffro
Re: Reboot required to see Eleven Rack as an input/output device

Still curious (http://duc.avid.com/showthread.php?p=2580152) about your MacBook model. I currently have an ER on my old Mac Mini i7 and the ER comes up in System Prefs and AMS after Sleep or when...
Forum: Avid S1, S3, Dock and Control 10-14-2020, 05:52 PM
Replies: 7
Views: 155
Posted By jeffro
Re: iPad with Avid Control not showing up in EuControl on Catalina

[Consolidated posts a bit since they were spread across a few threads]

I have a similar setup (but with HD Native Thunderbolt on an iMac) - iPad Pro & Galaxy Tab A with S1 & Dock. I switch my...
Forum: Eleven Rack 10-14-2020, 11:56 AM
Replies: 12
Views: 450
Posted By jeffro
Re: Reboot required to see Eleven Rack as an input/output device

Is this when powering up the ER with the Mac already booted? Which specific MacBook model? I saw this consistently with an older Core 2 Duo iMac but not with my iMac i5 or Mac Mini i7.
Forum: Pro Tools 2020 10-12-2020, 10:16 AM
Replies: 2
Views: 224
Posted By jeffro
Re: Pro Tools corrupt-shun...

Looks like you have a case in progress for this... I'll follow up with the rep so please watch for a case update.
Forum: Pro Tools 11 10-10-2020, 08:33 PM
Replies: 2
Views: 330
Posted By jeffro
Re: Duplicated clip mirroring edit

MIDI Clip? Turn off Mirrored MIDI Editing...

akmedia.digidesign.com/support/docs/Pro_Tools_Reference_Guide_v11_3_83709.pdf#G41.1214807...
Forum: Licensing & Accounts 10-08-2020, 05:13 PM
Replies: 6
Views: 459
Posted By jeffro
Re: Perpetual licence unintentional crossgrade

Hey Osk... I'll look into this so please give me a little time to review the case and respond.
Forum: Licensing & Accounts 10-08-2020, 05:08 PM
Replies: 4
Views: 412
Posted By jeffro
Re: Renewed Protools 2020 No downloads in account

Sorry for the trouble with your account - I see there's a support case in progress so please watch for a case notice email (or sign into my.avid.com (http://my.avid.com) and check your case using the...
Forum: General Discussion 10-06-2020, 01:34 PM
Replies: 10
Views: 482
Posted By jeffro
Re: RIP Eddie Van Halen

https://youtu.be/yb26D8bBZB8 is a great interview - worth the time!
Forum: General Discussion 10-06-2020, 12:47 PM
Replies: 10
Views: 482
Posted By jeffro
RIP Eddie Van Halen

More sad news... confirmed by his son at instagram.com/p/CGA4YQmlmSr (https://www.instagram.com/p/CGA4YQmlmSr/)

npr.org/2020/10/06/834995224/eddie-van-halen-guitar-hero-dies-at-65...
Forum: Licensing & Accounts 09-19-2020, 09:22 AM
Replies: 2
Views: 517
Posted By jeffro
Re: CAN'T Create Avid Community Account

Our IT team found & fixed a problem this week which was causing this. Sorry for the trouble!
Showing results 1 to 25 of 500

 
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