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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion 02-04-2020, 11:03 AM
Replies: 14
Views: 2,362
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,
This has been forwarded to our IT team. We'll let you know once fixed, through Email.

Thanks,
Tope
Forum: Licensing & Accounts 02-03-2020, 09:14 AM
Replies: 5
Views: 372
Posted By DigiTechSupt
Re: purchased new subscription No id or license in ilk

Hi!

Upon checking, you have not yet selected the license you'd like to upgrade inside your Avid Account under the "Pro Tools" Product.

No worries, I've done this from our End. You should be...
Forum: Pro Tools | First Discussion 01-24-2020, 08:43 AM
Replies: 10
Views: 1,262
Posted By DigiTechSupt
Re: Where is Xpand!2 Virtual Instrument?

Hi,

The Xpand!2 installer is already part of the Pro Tools installer file.
You can try reinstalling your Pro Tools and see if Xpand!2 still does not appear. Let me know how it goes.

Thanks,...
Forum: Licensing & Accounts 01-21-2020, 08:52 PM
Replies: 6
Views: 566
Posted By DigiTechSupt
Re: Which PT Upgrade to get?

Hello Spencer,

v2019.12 is the current version, and you can upgrade from Pro Tools 11 by purchasing a Pro Tools Software Updates + Support Plan Reinstatement from one of our resellers...
Forum: Licensing & Accounts 12-11-2019, 04:33 PM
Replies: 38
Views: 4,832
Posted By DigiTechSupt
Re: Permanent License Lost?

Hi,
I've alerted the webstore team about this. They'll be in touch with you through Email.

Thank you,
-Tope
Forum: Licensing & Accounts 12-10-2019, 02:12 PM
Replies: 13
Views: 1,187
Posted By DigiTechSupt
Post Re: Pro Tools OVERBILLING

Hello Ke productions,

We have escalated your support case to get this resolved ASAP.

Best regards,
JC
Forum: Pro Tools | First Discussion 12-10-2019, 01:43 PM
Replies: 15
Views: 8,851
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Please check back your iLok License Manager within 24 to 48 hours. Should be fixed by then

Thanks,
Tope
Forum: Pro Tools | First Discussion 12-10-2019, 12:28 PM
Replies: 15
Views: 8,851
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Hi, checking on this. Will get back to you soon.

-Tope
Forum: Pro Tools | First Discussion 12-05-2019, 01:34 PM
Replies: 5
Views: 979
Posted By DigiTechSupt
Re: restoring projects stored locally

Hi,
I've sent an Email through a support case. When was the last time you saw the projects available in your dashboard? Can you also check your cache folder if it still contains your project cache?...
Forum: Pro Tools 11 12-03-2019, 06:49 PM
Replies: 11
Views: 1,491
Posted By DigiTechSupt
Post Re: Pro tools 11 won't start after updating to Windows 10

Hello yorgo,

Windows 10 was first qualified with Pro Tools 12.5. See avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 12-01-2019, 11:06 AM
Replies: 2
Views: 578
Posted By DigiTechSupt
Post Re: Lost license

Hello glenrupp,

We will check up on your case and get you a reply.

Best regards,
JC
Forum: Licensing & Accounts 12-01-2019, 11:05 AM
Replies: 4
Views: 519
Posted By DigiTechSupt
Re: No renewal button for Perpetual Lic

Hello LSNY,



There were some pricing changes on 7/1. duc.avid.com/showthread.php?t=405253 (http://duc.avid.com/showthread.php?t=405253)


Renewals are not being discontinued....
Forum: General Announcements 11-28-2019, 11:59 AM
Replies: 0
Views: 2,670
Posted By DigiTechSupt
Promo Alert: Pro Tools Reinstatement Promo!

In line with this announcement (http://avid.force.com/pkb/articles/FAQ/reinstatement-faq) about Update Plan Rreinstatement, we are offering a big promo for Perpetual License owners who have expired...
Forum: Licensing & Accounts 11-20-2019, 12:27 PM
Replies: 8
Views: 997
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Can you edit your Email at http://duc.avid.com/profile.php?do=editprofile
We can't find the product under the Email associated with your duc account.

Thanks,
-Tope
Forum: Licensing & Accounts 11-20-2019, 12:21 PM
Replies: 8
Views: 997
Posted By DigiTechSupt
Re: Have a perpetual license but can't activate Pro Tools 12?

Looking in to this..
Will get back to you in a bit.

-Tope
Forum: Pro Tools | First Discussion 10-10-2019, 11:34 AM
Replies: 96
Views: 40,417
Posted By DigiTechSupt
Re: there was an error posting the project

Hi,

I've alerted the Audio team regarding this. Jillian from the support team should be in touch with you within the day.

Thank you,
Tope
Forum: Licensing & Accounts 10-06-2019, 01:57 PM
Replies: 12
Views: 1,463
Posted By DigiTechSupt
Re: Missing Pro Tools Perpetual License

Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
-Tope
Forum: Licensing & Accounts 10-01-2019, 01:42 PM
Replies: 4
Views: 816
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

The team had to manually deposit the licenses on his account.
Everything shows as is, but the licenses are already inside his iLok Account. I can see that it's already activated on their iLok...
Forum: Licensing & Accounts 09-30-2019, 11:39 AM
Replies: 6
Views: 672
Posted By DigiTechSupt
Re: Avid account setup with old email. Cannot access account.

Thank you for this,
I've forwarded their concern to the webstore team. Should be able to receive an Email from them soon.

Tope
Forum: Licensing & Accounts 09-30-2019, 11:36 AM
Replies: 4
Views: 816
Posted By DigiTechSupt
Re: Transfer of License Problems? Jeffro PLZ

Hi,

seems that it has been fixed today. Please check and let us know.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-30-2019, 11:33 AM
Replies: 2
Views: 776
Posted By DigiTechSupt
Re: Can't Sign In....

Checking with I.T. team if there was an outage. Will confirm within the day.

Thank you,
-Tope
Forum: Pro Tools | First Discussion 09-26-2019, 07:33 PM
Replies: 10
Views: 1,262
Posted By DigiTechSupt
Re: Where is Xpand!2 Virtual Instrument?

Hi Metalhead666,

The Xpand!2 installer is already a part of the Pro Tools DMG file installer and should be installed along with the DAW. Please try re-downloading and re-installing from your Avid...
Forum: Licensing & Accounts 09-26-2019, 04:24 PM
Replies: 6
Views: 781
Posted By DigiTechSupt
Re: No Action on my case

Sorry about that. Your account's all set now. Please check and activate the new license.

Thank you,
Tope
Forum: Licensing & Accounts 09-26-2019, 11:10 AM
Replies: 6
Views: 781
Posted By DigiTechSupt
Re: No Action on my case

Hi Mixgate,
Sorry for the long wait. I've pulled up your support case and sent a response through Email. Your license is already in your iLok account. Please check my Email through the support case...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 09-17-2019, 12:33 PM
Replies: 8
Views: 1,273
Posted By DigiTechSupt
Re: installing Protools le 8 fo 003 error

Hi, have you tried using a different browser? (Chrome is good for these) Also, make sure that download is complete before extracting and running the installer file.

Thanks,
Tope
Showing results 1 to 25 of 500

 
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