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Search: Posts Made By: EddieJones
Forum: Avid S1, S3, Dock and Control 10-23-2020, 09:05 AM
Replies: 53
Views: 8,222
Posted By EddieJones
Re: S1 knob always writing

Can I get your case number please?

This is the current policy for S1 returns: S1 Returns/Warranty (https://avid.secure.force.com/pkb/articles/compatibility/Avid-S1-Warranty-Policy)
...
Forum: Avid S6 10-22-2020, 08:27 PM
Replies: 8
Views: 1,486
Posted By EddieJones
Re: Our S6 just had a facelift :)

Gearing up to be able to sell these in a week....
Forum: Avid S1, S3, Dock and Control 10-21-2020, 01:22 PM
Replies: 8
Views: 414
Posted By EddieJones
Re: Fire tablet goes offline overnight, every night

There have been some improvements in 20.11 coming next month for the Fire tablet and connecting/networking. This is what I'm running so hopefully its already fixed.
Forum: Avid S1, S3, Dock and Control 10-21-2020, 08:59 AM
Replies: 9
Views: 500
Posted By EddieJones
Re: Which IP ports for AVID Control?

Thats the official Avid line (we can't support virtual interfaces) but I'm the Product Manager/Designer so am interested in the use case and whether we can get it to work etc. So please ping back if...
Forum: Artist Series 10-21-2020, 08:56 AM
Replies: 3
Views: 352
Posted By EddieJones
Re: Transfer Ownership?

If it's out of warranty, there's no need. They can just log into their Avid account (make one if not) and all the software is available in the download Center. Or they could download the Control App...
Forum: Avid S1, S3, Dock and Control 10-20-2020, 07:48 AM
Replies: 9
Views: 500
Posted By EddieJones
Re: Which IP ports for AVID Control?

Thanks...it would be a good data point.
Forum: Avid S1, S3, Dock and Control 10-20-2020, 07:17 AM
Replies: 9
Views: 500
Posted By EddieJones
Re: Which IP ports for AVID Control?

Can you do one check for me. EUCON relies on Bonjour. Can you run a Bonjour Browser and see if its getting the Control App added. The issue could be Bonjour not EUCON.
Forum: Avid S1, S3, Dock and Control 10-19-2020, 04:50 PM
Replies: 9
Views: 500
Posted By EddieJones
Re: Which IP ports for AVID Control?

Can you not put a router on the EUCON port to serve both the Surfaces and the Tablets? Thats the recommended way.
Forum: Avid S1, S3, Dock and Control 10-19-2020, 04:43 PM
Replies: 8
Views: 414
Posted By EddieJones
Re: Fire tablet goes offline overnight, every night

What version of EuControl are you on 20.6.1? I have an iPad and a Fire tablet and it comes back in the morning.
Forum: Avid S6 10-16-2020, 09:27 AM
Replies: 9
Views: 1,317
Posted By EddieJones
Re: Fader Metering Bug (I think)

Funny enough we just fixed it and its going out to betas next week for the 20.11 release.
Forum: Artist Series 10-13-2020, 08:57 AM
Replies: 4
Views: 427
Posted By EddieJones
Re: Artist Control no longer connects

I'm sorry it does sound like the hardware has an issue. What happens on the display when it connect and disconnects ?
Forum: Avid S1, S3, Dock and Control 10-09-2020, 08:42 AM
Replies: 5
Views: 867
Posted By EddieJones
Re: iPadOS14

I'm running it OK
Forum: Avid S1, S3, Dock and Control 10-09-2020, 08:39 AM
Replies: 2
Views: 319
Posted By EddieJones
Re: Show/Hide Tracks

In the next release we have added VCA/Folder Multi Master mode like S3 which does this. You do need 2 S1's though
Forum: Artist Series 10-09-2020, 08:34 AM
Replies: 20
Views: 1,056
Posted By EddieJones
Re: Control App freezes (Eucon gets disconnected) with larger number of tracks in Cub

We have finally managed to reproduce this in house, so a lot closer to a fix now.
Forum: Avid S1, S3, Dock and Control 10-09-2020, 08:31 AM
Replies: 53
Views: 8,222
Posted By EddieJones
Re: S1 knob always writing

I'm still trying to get you sorted.....
Forum: Avid S1, S3, Dock and Control 10-05-2020, 08:06 AM
Replies: 16
Views: 791
Posted By EddieJones
Re: Is S3 in the S6 Category or the Artist Series Category of Eucon

There is only one version of EUCON now.

There are 2 drivers(EuControl/WSControl) for the different surfaces as noted above.

VCA spill not only requires the surface to support it (Mix, S1, S3,...
Forum: Avid S1, S3, Dock and Control 10-02-2020, 12:22 PM
Replies: 53
Views: 8,222
Posted By EddieJones
Re: S1 knob always writing

This should not be the case...push for a new unit first.
Forum: Artist Series 10-01-2020, 01:07 PM
Replies: 20
Views: 1,056
Posted By EddieJones
Re: Control App freezes (Eucon gets disconnected) with larger number of tracks in Cub

Can you save out your Cubase Prefs and post them so we can load them here?
Forum: Artist Series 09-30-2020, 08:58 PM
Replies: 20
Views: 1,056
Posted By EddieJones
Re: Control App freezes (Eucon gets disconnected) with larger number of tracks in Cub

Worth a try ;-) The engineers will look at all the data you sent.....
Forum: Artist Series 09-30-2020, 04:31 PM
Replies: 20
Views: 1,056
Posted By EddieJones
Re: Control App freezes (Eucon gets disconnected) with larger number of tracks in Cub

In the EUCON Control Panels where you can add HUI/Mackie devices....do you have any Apps in there ?
Forum: Artist Series 09-30-2020, 03:44 PM
Replies: 20
Views: 1,056
Posted By EddieJones
Re: Control App freezes (Eucon gets disconnected) with larger number of tracks in Cub

This is all great info. Can I ask one more thing. Just after it does this can you select collect all logs from the EuControl task Icon menu ?
Forum: Artist Series 09-30-2020, 03:09 PM
Replies: 20
Views: 1,056
Posted By EddieJones
Forum: Artist Series 09-30-2020, 01:52 PM
Replies: 20
Views: 1,056
Posted By EddieJones
Forum: Avid S1, S3, Dock and Control 09-30-2020, 09:08 AM
Replies: 10
Views: 1,416
Posted By EddieJones
Re: s1&dock&eucon issues with Cubase 10.5

Bug found and fixed for next release. It had to do with the .5 in the name.
Forum: Artist Series 09-25-2020, 09:16 AM
Replies: 20
Views: 1,056
Posted By EddieJones
Re: Control App freezes (Eucon gets disconnected) with larger number of tracks in Cub

We know about this issue but have been unable to reproduce in house. Can you give me some more info:
What other surfaces are connected or does this do it on its own. OS version, iPad type and...
Showing results 1 to 25 of 500

 
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