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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Yesterday, 05:21 PM
Replies: 6
Views: 104
Posted By jeffro
Re: DigiLink I/O license not found

Sorry for the trouble. I'm technically out till Monday ;) but I deposited a temp to get you up and running while awaiting a case response.
Forum: Licensing & Accounts 11-26-2020, 12:48 AM
Replies: 57
Views: 2,534
Posted By jeffro
Re: License Disappeared

Sorry for the delay... will update your case so please check your email.
Forum: Licensing & Accounts 11-26-2020, 12:46 AM
Replies: 57
Views: 2,534
Posted By jeffro
Re: License Disappeared

Looks like this was solved through your support case. To check your license's Release Limit date... right+click > Show Details on the license in iLok License Manage. It should match the expiration...
Forum: Licensing & Accounts 11-26-2020, 12:36 AM
Replies: 4
Views: 216
Posted By jeffro
Re: Pro Multiband in account

Looking at your iLok account... you redeemed the product in April 2019 and transferred the license to another user in Aug 2019. Does that help?
Forum: Licensing & Accounts 11-26-2020, 12:29 AM
Replies: 9
Views: 717
Posted By jeffro
Re: Subscription on hold because payment not successful

Glad to hear that worked out - sorry for making you jump through extra hoops for this!
Forum: Licensing & Accounts 11-26-2020, 12:17 AM
Replies: 5
Views: 550
Posted By jeffro
Re: Confused about Perpetual Licenses for Educators/Students

Found your case and will update that.
Forum: Licensing & Accounts 11-25-2020, 01:24 PM
Replies: 57
Views: 2,534
Posted By jeffro
Re: License Has Disappeared

Looks like a different issue than this thread - license was there but didn't refresh. Will reply via case.
Forum: Licensing & Accounts 11-25-2020, 10:26 AM
Replies: 57
Views: 2,534
Posted By jeffro
Re: License Has Disappeared

Couldn't find your account or case based on your DUC email, but if everything looks okay in iLM (meaning you see your license activated) then next thing to check is the Release Limit date when you...
Forum: Licensing & Accounts 11-24-2020, 10:14 PM
Replies: 6
Views: 200
Posted By jeffro
Re: MoogerFooger Plugs - used to come w. PT

It wasn't a core plug-in but we did include different combinations of these in the Factory and Producer bundles (https://avid.secure.force.com/pkb/articles/Download/en355761) with interfaces like the...
Forum: Licensing & Accounts 11-24-2020, 08:25 PM
Replies: 5
Views: 550
Posted By jeffro
Re: Confused about Perpetual Licenses for Educators/Students

A new subscription would provide a Pro Tools Subscription license - independant of your perpetual license. Make sure you have activated that and deactivated your perpetual license which could be...
Forum: Licensing & Accounts 11-24-2020, 03:14 PM
Replies: 6
Views: 200
Posted By jeffro
Re: MoogerFooger Plugs - used to come w. PT

Since you already have the license... avid.com/plugins/moogerfooger-bundle#Downloads (https://www.avid.com/plugins/moogerfooger-bundle#Downloads)
Forum: Licensing & Accounts 11-23-2020, 11:19 AM
Replies: 3
Views: 271
Posted By jeffro
Re: Monthly subscription

Subscription is available monthly or annually. You can renew or not at the end of your term. If you let it expire you can subscribe again any time.

See...
Forum: Licensing & Accounts 11-23-2020, 10:02 AM
Replies: 57
Views: 2,534
Posted By jeffro
Re: License Has Disappeared

Looks like you started a case so will check this out and reply there...
Forum: Licensing & Accounts 11-21-2020, 11:18 AM
Replies: 2
Views: 188
Posted By jeffro
Re: Renewed license not working- DEAD IN THE WATER!

I see both Perpetual and Subscription licenses on your iLok so for now please deactivate the Subscription license to run on the Perpetual and I'll get a support case going to sort this out.
Forum: AAX Plug-ins 11-20-2020, 11:48 AM
Replies: 4
Views: 180
Posted By jeffro
Re: All plugins available when online, half disappear when trying to work offline...

I don't see an iLok Cloud session open for you, and no Avid licenses in your account other than Pro Tools First. What plug-ins are having the problem?
Forum: Licensing & Accounts 11-19-2020, 07:22 PM
Replies: 5
Views: 550
Posted By jeffro
Re: Confused about Perpetual Licenses for Educators/Students

Correct.

Basically yes, though perpetual licenses starting with v12.6 have a Release Limit date that determines the most recent version that can be authorized (prevents having to exchange licenses...
Forum: Licensing & Accounts 11-19-2020, 06:12 PM
Replies: 5
Views: 989
Posted By jeffro
Re: Purchased Pro Tools, did not receive

Escalated your case so please look for a case notice email soon.
Forum: Licensing & Accounts 11-19-2020, 06:05 PM
Replies: 5
Views: 989
Posted By jeffro
Re: Purchased Pro Tools, did not receive

Welcome to the community. I see you have a case in progress so please watch email for a response.
Forum: Pro Tools 2020 11-19-2020, 03:37 PM
Replies: 2
Views: 167
Posted By jeffro
Re: AudioSuite Processing not inserting into playlist

Working here with 2020.11 on macOS 10.15.6. Can you please verify you have USE IN PLAYLIST enabled?
Forum: Pro Tools 2020 11-18-2020, 11:56 PM
Replies: 3
Views: 674
Posted By jeffro
Re: 2020.11 Track Bounce Bug

Confirmed here with Pro Tools Ultimate 2020.11 on macOS Catalina 10.15.6. Thanks for reporting this - will log a bug.
Forum: Licensing & Accounts 11-13-2020, 05:00 PM
Replies: 8
Views: 578
Posted By jeffro
Re: License Transfer Help

Welcome to the community. Will check into this, please watch your email...
Forum: Licensing & Accounts 11-13-2020, 04:55 PM
Replies: 8
Views: 578
Posted By jeffro
Re: License Transfer Help

Escalated your case...
Forum: Pro Tools 2020 11-13-2020, 02:56 PM
Replies: 18
Views: 780
Posted By jeffro
Re: No activation code for Melodyne

Glad to hear you got it working. I updated https://avid.secure.force.com/pkb/articles/how_to/Melodyne-plugin-licensing to cover the case where an older version is installed. The PT installer doesn't...
Forum: Pro Tools 2020 11-12-2020, 11:21 PM
Replies: 18
Views: 780
Posted By jeffro
Re: No activation code for Melodyne

The PT 2020.11 installer has the Melodyne 5.1 plug-in. Possible the older version was already installed? If you haven't solved this yet, could you try deleting the Melodybe plugin, then run the PT...
Forum: Pro Tools 2020 11-12-2020, 11:18 PM
Replies: 18
Views: 780
Posted By jeffro
Re: No activation code for Melodyne

We'll look into this since the PT 2020.11 installer includes Melodyne essential 5.1 (note that it will not update an older Melodyne plug-in).
Showing results 1 to 25 of 500

 
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