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Search: Posts Made By: DigiTechSupt
Forum: General Announcements Today, 11:39 AM
Replies: 0
Views: 75
Posted By DigiTechSupt
Message from CCXO on intermittent log on issues

April 2, 2020

Message from CCXO on intermittent log on issues

To our Pro Tools, Sibelius and Avid Link users,

First, I hope this note finds you healthy and well. I know the transition to...
Forum: Pro Tools | First Discussion 03-26-2020, 01:34 PM
Replies: 4
Views: 141
Posted By DigiTechSupt
Re: Pro Tools First and EZdrummer

You can have them use Pro Tools Ultimate trial which does not have the limitations Pro Tools First have.

They can get it at https://my.avid.com/get/pro-tools-ultimate-trial

-Tope
Forum: Licensing & Accounts 03-25-2020, 01:54 PM
Replies: 6
Views: 325
Posted By DigiTechSupt
Re: download account

Hi! This request is now being processed. We'll let you know once it's complete.

Thanks,
Tope
Forum: Pro Tools | First Discussion 03-02-2020, 11:50 AM
Replies: 1
Views: 262
Posted By DigiTechSupt
Re: Pro Tools First - message - some inputs are missing

Hi,
Are you on an Instrument track? And is that track record armed?

-Tope
Forum: Pro Tools | First Discussion 03-02-2020, 11:42 AM
Replies: 3
Views: 378
Posted By DigiTechSupt
Re: Pro tools First M-Audio Edition

Hi, have you registered your M-Audio/Pro Tools First hardware through the M-Audio website? https://www.m-audio.com/account/register-product

-Tope
Forum: Pro Tools | First Discussion 03-02-2020, 11:36 AM
Replies: 19
Views: 8,682
Posted By DigiTechSupt
Re: Anyone else think Pro Tools first is a bummer?

It's a different case for me. I've been using Pro Tools First since 2015 on a supported machine and had minimal to 0 problems. You mentioned have your projects and the cloud and getting deleted,...
Forum: Pro Tools | First Discussion 03-02-2020, 11:30 AM
Replies: 20
Views: 1,417
Posted By DigiTechSupt
Re: Trouble installing ProTools | First 2019.5

Hi,

Sorry about that. Seems that you're running on the Windows 1909 release which is currently not supported on Pro Tools First. You can try rolling back to an earlier Windows 10 release, or try...
Forum: Pro Tools | First Discussion 03-02-2020, 11:30 AM
Replies: 20
Views: 1,417
Posted By DigiTechSupt
Re: Trouble installing ProTools | First 2019.5

Hi,

Sorry about that. Seems that you're running on the Windows 1909 release which is currently not supported on Pro Tools First. You can try rolling back to an earlier Windows 10 release, or try...
Forum: Pro Tools | First Discussion 03-02-2020, 11:25 AM
Replies: 2
Views: 601
Posted By DigiTechSupt
Re: projects in Project Cache folder can't be copied to another computer?

You can only copy Pro Tools First Projects by signing in on another computer using the same Avid Account the project was created with. Cannot transfer local projects from one computer to another.
...
Forum: Licensing & Accounts 02-23-2020, 01:56 PM
Replies: 50
Views: 8,061
Posted By DigiTechSupt
Re: From 9 upgrade ?

Hi,
Purchase from Ebay and other unauthorized Avid reseller will not be honored by Support. Best to purchase from authorized Avid Reseller like sweetwater or guitar center. Or you can look for the...
Forum: Licensing & Accounts 02-23-2020, 01:53 PM
Replies: 2
Views: 543
Posted By DigiTechSupt
Re: Specific version of PT 12.8.1?

Hi! This can be downloaded from the Avid Download Center inside your Avid Account (my.avid.com)
Forum: Licensing & Accounts 02-23-2020, 01:50 PM
Replies: 1
Views: 415
Posted By DigiTechSupt
Re: Umable to change my account email address

Hi, please submit a request at http://avid.force.com/Support/RegistrationCaseCreation
Please state your current Email and the new Email you'd like to use. The licensing team will be in touch with...
Forum: Licensing & Accounts 02-23-2020, 01:43 PM
Replies: 2
Views: 481
Posted By DigiTechSupt
Re: Am I eligible for educational pricing?

Hi! If you can submit a proof of eligibility, (you can check the list here https://www.avid.com/academic-eligibility) once the proof is approved, you'd be able to get the education discount.
Forum: Licensing & Accounts 02-23-2020, 01:40 PM
Replies: 4
Views: 583
Posted By DigiTechSupt
Re: Loggin into avid always gives me this: There has been an error.

Hi!
Are you still having trouble signing in? If you're already signed in, you will need to click on the "Receive license and downloads" button inside your account under the Pro Tools product.
...
Forum: Pro Tools | First Discussion 02-04-2020, 10:03 AM
Replies: 16
Views: 3,018
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,
This has been forwarded to our IT team. We'll let you know once fixed, through Email.

Thanks,
Tope
Forum: Licensing & Accounts 02-03-2020, 08:14 AM
Replies: 5
Views: 495
Posted By DigiTechSupt
Re: purchased new subscription No id or license in ilk

Hi!

Upon checking, you have not yet selected the license you'd like to upgrade inside your Avid Account under the "Pro Tools" Product.

No worries, I've done this from our End. You should be...
Forum: Pro Tools | First Discussion 01-24-2020, 07:43 AM
Replies: 9
Views: 1,892
Posted By DigiTechSupt
Re: Where is Xpand!2 Virtual Instrument?

Hi,

The Xpand!2 installer is already part of the Pro Tools installer file.
You can try reinstalling your Pro Tools and see if Xpand!2 still does not appear. Let me know how it goes.

Thanks,...
Forum: Licensing & Accounts 01-21-2020, 07:52 PM
Replies: 6
Views: 753
Posted By DigiTechSupt
Re: Which PT Upgrade to get?

Hello Spencer,

v2019.12 is the current version, and you can upgrade from Pro Tools 11 by purchasing a Pro Tools Software Updates + Support Plan Reinstatement from one of our resellers...
Forum: Licensing & Accounts 12-11-2019, 03:33 PM
Replies: 38
Views: 5,392
Posted By DigiTechSupt
Re: Permanent License Lost?

Hi,
I've alerted the webstore team about this. They'll be in touch with you through Email.

Thank you,
-Tope
Forum: Licensing & Accounts 12-10-2019, 01:12 PM
Replies: 13
Views: 1,401
Posted By DigiTechSupt
Post Re: Pro Tools OVERBILLING

Hello Ke productions,

We have escalated your support case to get this resolved ASAP.

Best regards,
JC
Forum: Pro Tools | First Discussion 12-10-2019, 12:43 PM
Replies: 15
Views: 9,423
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Please check back your iLok License Manager within 24 to 48 hours. Should be fixed by then

Thanks,
Tope
Forum: Pro Tools | First Discussion 12-10-2019, 11:28 AM
Replies: 15
Views: 9,423
Posted By DigiTechSupt
Re: Error - One or more activation locations are not accessible

Hi, checking on this. Will get back to you soon.

-Tope
Forum: Pro Tools | First Discussion 12-05-2019, 12:34 PM
Replies: 5
Views: 1,174
Posted By DigiTechSupt
Re: restoring projects stored locally

Hi,
I've sent an Email through a support case. When was the last time you saw the projects available in your dashboard? Can you also check your cache folder if it still contains your project cache?...
Forum: Pro Tools 11 12-03-2019, 05:49 PM
Replies: 11
Views: 2,021
Posted By DigiTechSupt
Post Re: Pro tools 11 won't start after updating to Windows 10

Hello yorgo,

Windows 10 was first qualified with Pro Tools 12.5. See avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 12-01-2019, 10:06 AM
Replies: 2
Views: 647
Posted By DigiTechSupt
Post Re: Lost license

Hello glenrupp,

We will check up on your case and get you a reply.

Best regards,
JC
Showing results 1 to 25 of 500

 
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