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Search: Posts Made By: DigiTechSupt
Forum: Licensing & Accounts 06-19-2019, 10:40 PM
Replies: 340
Views: 20,808
Posted By DigiTechSupt
Post Re: Change to Pro Tools Ultimate Renewal Pricing?

There is no change to the renewal price for Pro Tools | Ultimate perpetual. Please see http://duc.avid.com/showthread.php?t=405253. If you renewed in April 2019 then your plan still runs through...
Forum: Licensing & Accounts 06-19-2019, 02:11 PM
Replies: 2
Views: 259
Posted By DigiTechSupt
Re: Avid "Action required" Email ?

Hello,

Some of you have started receiving emails about a change coming at Avid with our e-commerce payment processing partner. These are not spam or fraudulent emails and for certain regions of...
Forum: Licensing & Accounts 06-16-2019, 02:04 PM
Replies: 6
Views: 579
Posted By DigiTechSupt
Re: Does Pro Tools 2018 update to 2019?

It's already available under your my.avid.com/products#Myproducts
11830
11829

Let us know if you have any troubles signing in to your My Avid.

Thank you
-Tope
Forum: Pro Tools | First Discussion 06-16-2019, 01:47 PM
Replies: 8
Views: 201
Posted By DigiTechSupt
Re: Duplicating a Project (save as?)

Sorry, this is not included on the latest release of Pro Tools First. Please feel free to add this at the Feature Request section of the Pro Tools Lounge inside the Avid Link app.
Forum: Licensing & Accounts 06-16-2019, 01:38 PM
Replies: 18
Views: 4,814
Posted By DigiTechSupt
Re: Falcon expired on a current Update Plan

Started a support case for you. Licensing team will be in touch soon
(case 03727451)
Forum: Licensing & Accounts 06-16-2019, 01:28 PM
Replies: 1
Views: 148
Posted By DigiTechSupt
Re: ProTools 10: no System ID in my account

You can contact the hotlines and choose option 3 to connect to the licensing team. Provide them your iLok ID and Email you registered your Pro Tools 10 with....
Forum: Pro Tools | First Discussion 06-16-2019, 01:21 PM
Replies: 5
Views: 214
Posted By DigiTechSupt
Re: Plugins for protools first

Hi, did you get your Pro Tools First as a bundle with an interface/hardware? How did you register your product online and on what link/site did you register it to? If you have a Focusrite interface,...
Forum: Licensing & Accounts 06-16-2019, 01:15 PM
Replies: 4
Views: 885
Posted By DigiTechSupt
Re: Avid master account

You can input your System ID on that space. You can find your system ID when you sign in on my.avid.com/products#Myproducts and click on your product "Crossgrade from PT EX (Download)"
Forum: Pro Tools | First Discussion 06-13-2019, 11:14 AM
Replies: 6
Views: 665
Posted By DigiTechSupt
Re: Open old .ptf files in Pro Tools First?

Good News.. Article's been updated..
Beginning with Pro Tools First version 12.8.2 you can use the "Convert to Session" option under the File menu to import a Pro Tools session and convert it into a...
Forum: Pro Tools | First Discussion 06-09-2019, 04:56 PM
Replies: 7
Views: 1,382
Posted By DigiTechSupt
Re: HUI Control Surface and PT First 2019.5

Hi Jakeman, sorry, HUI and Eucon are not supported on Pro Tools First. Peripherals are not available on this free DAW. I've forwarded the concern to the team to correct the info on the website.
...
Forum: Licensing & Accounts 06-03-2019, 08:53 AM
Replies: 1
Views: 383
Posted By DigiTechSupt
Re: iLok account and Avid account

Hi, were you trying to view it through your iLok License Manager? Your licenses are all available inside your iLok account.
Forum: Licensing & Accounts 06-02-2019, 02:29 PM
Replies: 8
Views: 1,616
Posted By DigiTechSupt
Re: ilok manager problem after paid

Please try refreshing your iLok License Manager. Also try signing out and signing back in.
Forum: Pro Tools | First Discussion 05-31-2019, 09:45 AM
Replies: 57
Views: 13,774
Posted By DigiTechSupt
Post Re: "The Project owner has deleted the shared project" - offline Projects lost

Hello Barryd,

The problem occurs when a computer with offline-only Project(s) starts an internet connection. If you are working on a second computer it would not affect the Project(s) on your...
Forum: Pro Tools | First Discussion 05-29-2019, 04:31 PM
Replies: 57
Views: 13,774
Posted By DigiTechSupt
Exclamation Re: "The Project owner has deleted the shared project" - offline Projects lost

We have isolated the cause and posted an alert (http://duc.avid.com/showthread.php?t=404969) and a fix is in progress. To avoid this problem in the interim, please do not start an internet...
Forum: Pro Tools | First Discussion 05-28-2019, 03:41 PM
Replies: 57
Views: 13,774
Posted By DigiTechSupt
Exclamation Re: The owner has deleted shared project

This has been escalated to Engineering for investigation. Avid CS will create cases for those reporting the problem in this thread.
Forum: Pro Tools | First Discussion 05-26-2019, 11:56 AM
Replies: 4
Views: 791
Posted By DigiTechSupt
Re: Cloud security and avoiding cloud sync

http://avid.force.com/pkb/articles/en_US/faq/What-if-I-need-more-than-three-projects
Forum: General Announcements 05-22-2019, 08:28 AM
Replies: 0
Views: 26,573
Posted By DigiTechSupt
Cutting Edge 25th Anniversary

Join Cutting Edge & Avid for a Very Special 25th Anniversary Audio Event at SFJAZZ

201 Franklin Street, San Francisco, CA 94102, United States

For more info, please click here....
Forum: Licensing & Accounts 05-19-2019, 05:24 PM
Replies: 3
Views: 390
Posted By DigiTechSupt
Re: 2 PT Perpetual Licenses - Cloud Collaboration

Hi

Upon checking, your Vanilla license is activated on an iLok 3 dongle, and the Ultimate is activated on an iLok Cloud. You just need to deactivate the Pro Tools Ultimate on the computer it's...
Forum: Licensing & Accounts 05-09-2019, 11:01 AM
Replies: 7
Views: 541
Posted By DigiTechSupt
Re: Same problem

Hi,

This should be fixed by now. Please Synchronize your iLok and try launching Pro Tools 2019.5 again

Thank you,
Tope
Forum: Pro Tools | First Discussion 05-08-2019, 02:39 PM
Replies: 13
Views: 853
Posted By DigiTechSupt
Re: Playback Engine Settings Do Not Persist

Try using ASIO 4 ALL (from www.asio4all.com) as your playback engine and select the device you wanted to use as output from the asio 4 all's control panel. To do this, when you're on a project, click...
Forum: Pro Tools 2019 05-07-2019, 09:01 PM
Replies: 1,374
Views: 240,892
Posted By DigiTechSupt
Exclamation Re: Pro Tools 2019 !

Please observe the Terms of Use (http://duc.avid.com/showthread.php?t=169558) when this thread re-opens. Specifically:

You will not insult others.
Stay on-topic within threads, or start a new...
Forum: Licensing & Accounts 04-30-2019, 09:15 AM
Replies: 1
Views: 452
Posted By DigiTechSupt
Re: Upgrading Pro Tools 12.7.1 to 12.8.3

Hi,


The subscription will only get you the latest version which is Pro Tools 2018.12 (and the upcoming 2019 version) for a year, if you purchase an Annual Subscription. You have another option...
Forum: AAX Plug-ins 04-30-2019, 09:12 AM
Replies: 5
Views: 602
Posted By DigiTechSupt
Re: disappearing Air plugs...

Hi,

This might be a factor.

Pro Tools 10 and 11 are both not supported to run on Windows 10....
Forum: Pro Tools 2018 03-31-2019, 12:37 PM
Replies: 94
Views: 7,557
Posted By DigiTechSupt
Re: Free gift from Avid: Accusonus Voice Leveler

For eligible accounts, you should able to see this message...
"You are eligible for Loyalty Rewards: Claim your gifts now!" at the top of your Avid Account.

Click on it to get your plugin.

...
Forum: Pro Tools 2018 02-19-2019, 10:58 AM
Replies: 31
Views: 2,951
Posted By DigiTechSupt
Re: AVID incredibly poor customer service

Sorry about that, aside.
I've alerted the team handling your supported case. They should get back to you on this soon.


-Tope
Showing results 1 to 25 of 500

 
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