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Search: Posts Made By: jeffro
Forum: Pro Tools 2018 Today, 05:07 PM
Replies: 4
Views: 132
Posted By jeffro
Re: Playing track backwards?

Along with the Reverse plug-in, check our the Reverse button in some of the AudioSuite reverb and delay plugins - this gives you what used to require flipping the tape, printing the effect, then...
Forum: Licensing & Accounts Today, 10:42 AM
Replies: 4
Views: 183
Posted By jeffro
Re: ProTools10 AirVirtual Instruments installer

Was this a boxed copy of PT10?
Forum: Licensing & Accounts Yesterday, 01:55 PM
Replies: 6
Views: 1,982
Posted By jeffro
Re: Unable to start ASC

Found a case in progress that's in the seller's name (also where the ASC was assigned), so that should be resolved soon.
Forum: Licensing & Accounts Yesterday, 01:45 PM
Replies: 6
Views: 1,982
Posted By jeffro
Re: Unable to start ASC

Sorry for the trouble, will get a case going for you...
Forum: Pro Tools 9 Yesterday, 01:40 PM
Replies: 5
Views: 102
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

Sorry I even responded to that part... maybe we can just consider this one our personal Y2K. :o
Forum: Pro Tools 9 Yesterday, 01:36 PM
Replies: 5
Views: 102
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

There was no precedent to check for a double digit point release since IIRC Apple had never used one prior to 10.10 (9.2.2, 8.6, 7.6, 6.0.8, 5.1, 4.1, etc.). Mac OS X 10.10 was released 3 years after...
Forum: Licensing & Accounts Yesterday, 12:27 PM
Replies: 5
Views: 84
Posted By jeffro
Re: New perpetual license requires shipping?

Update... we are converting the product on the Avid store from a boxed copy to a digital download. Will reply again when completed.
Forum: Pro Tools 12 06-15-2019, 10:12 AM
Replies: 2
Views: 183
Posted By jeffro
Re: Could not import audio

Pro Tools 12 (http://avid.force.com/pkb/articles/download/Pro-Tools-12-8-3-Release-Info) is not qualified on Mojave.

Search "Could not complete the import audio command" in the Knowledge Base...
Forum: Licensing & Accounts 06-15-2019, 09:49 AM
Replies: 25
Views: 2,280
Posted By jeffro
Re: From 9 upgrade ?

You are still lumping Perpetual and Subscription together even though they are different.

Think of it like owning (perpetual) vs renting (subscription).

When you own something...
Forum: Licensing & Accounts 06-12-2019, 12:58 AM
Replies: 25
Views: 2,280
Posted By jeffro
Re: From 9 upgrade ?

Both are qualified (http://avid.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart).
Forum: Licensing & Accounts 06-12-2019, 12:55 AM
Replies: 7
Views: 425
Posted By jeffro
Re: Avid link showing plugins i dont own.

It should be showing what's in your Avid account (http://my.avid.com/products). If not, we should get more info to check this out.
Forum: Pro Tools | Control 06-08-2019, 10:45 PM
Replies: 3
Pan
Views: 405
Posted By jeffro
Re: Pan

Same here... will start a case for you and log this.
Forum: Pro Tools | First Discussion 06-08-2019, 02:01 PM
Replies: 2
Views: 215
Posted By jeffro
Re: my pro tools failed to download

Welcome to the community.

You can download the installer from your Avid account:

my.avid.com/products (http://my.avid.com/products) > Pro Tools | First > Product Details and Download Links > ...
Forum: Pro Tools | First Discussion 06-08-2019, 01:55 PM
Replies: 6
Views: 492
Posted By jeffro
Re: Open old .ptf files in Pro Tools First?

Welcome to the community.

The Pro Tools SE ref guide said session files could be opened by Pro Tools, so please try File > Convert Session... in PTF and let us know the results. Thanks!
Forum: Licensing & Accounts 06-08-2019, 01:28 PM
Replies: 25
Views: 2,280
Posted By jeffro
Re: From 9 upgrade ?

You could check it out using the Pro Tools Trial (https://my.avid.com/get/pro-tools-ultimate-trial) (on a clone of your system drive if possible) to see if the current version works for you.
Forum: Licensing & Accounts 06-07-2019, 09:25 PM
Replies: 25
Views: 2,280
Posted By jeffro
Re: From 9 upgrade ?

There are 2 license types: Perpetual and Subscription.

It's easy to lump everything together and call it subscription, and having the Annual Subscription and Perpetual Upgrade both priced at $299...
Forum: Licensing & Accounts 06-06-2019, 12:25 PM
Replies: 4
Views: 660
Posted By jeffro
Re: Avid master account

Yes, please contact Avid CS (https://www.avid.com/learn-and-support/contact-audio-and-music-support#Create-a-case) to provide your info and have these changes made.
Forum: Pro Tools 2019 06-06-2019, 11:02 AM
Replies: 10
Views: 524
Posted By jeffro
Re: Total breakdown 12.9.5

Pete Gates and the DUC to the rescue... thanks all! If you see this again and can't solve it best to Save Log and attach that to a support case, or start a support case and put the case# into the...
Forum: Licensing & Accounts 06-05-2019, 10:41 PM
Replies: 3
Views: 306
Posted By jeffro
Re: No installer for pro tools 8

NVM... found your support case and will respond there.
Forum: Licensing & Accounts 06-05-2019, 10:27 PM
Replies: 3
Views: 306
Posted By jeffro
Re: No installer for pro tools 8

Pro Tools 8 was included with a variety of interfaces and new purchases would have included registration cards for the hardware and software. Did you register either, and if so would you have used...
Forum: Licensing & Accounts 06-03-2019, 10:27 PM
Replies: 8
Views: 1,195
Posted By jeffro
Re: ilok manager problem after paid

Just checked the iLok User ID for that case and it still shows your Pro Tools Perpetual, Pro Tools Plan and Avid Falcon AAX licenses activated to iLok Cloud. If you instead want these on your iLok3...
Forum: Licensing & Accounts 06-02-2019, 10:13 PM
Replies: 8
Views: 1,195
Posted By jeffro
Re: ilok manager problem after paid

Thanks for the case #. Your licenses are in an iLok Cloud Session, so you first need to Close Cloud Session in iLok License Manager. You can then activate the licenses to your iLok.
...
Forum: Licensing & Accounts 06-02-2019, 02:50 PM
Replies: 8
Views: 1,195
Posted By jeffro
Re: ilok manager problem after paid

If it's telling you your iLok belongs to another owner, but you bought the iLok new, more than likely you have multiple iLok User IDs. Some customers mistakenly sign up again using their email...
Forum: Licensing & Accounts 06-01-2019, 07:53 PM
Replies: 12
Views: 2,430
Posted By jeffro
Re: How to get authorization code Pro Tools LE 8

I don't see Pro Tools LE listed in your my.avid.com/products (http://my.avid.com/products) so please check out avid.force.com/pkb/articles/FAQ/en351651...
Forum: Licensing & Accounts 06-01-2019, 05:41 PM
Replies: 25
Views: 2,280
Posted By jeffro
Re: From 9 upgrade ?

Not correct. We still offer Perpetual licenses in addition to Subscriptions. (Annual Subscription is the same price as a Perpetual Upgrade so maybe that's causing confusion?)

Subscription is a...
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