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Search: Posts Made By: jeffro
Forum: Licensing & Accounts Today, 11:05 AM
Replies: 2
Views: 117
Posted By jeffro
Re: Downloaded Pro Tools Make Whole V2 - to Update to 12.4 Not showing in Ilok

Welcome to the community.

Will check on this (assuming your email up here matches your my.avid.com (http://my.avid.com) account).
Forum: Licensing & Accounts Today, 11:04 AM
Replies: 7
Views: 143
Posted By jeffro
Re: Avid Application Manager can see licence; PT can't!

Application Manager shows that a license is activated, but doesn't display the Release Limit - that's currently only displayed in the Details for the license in iLok License Manager. Will check to...
Forum: Pro Tools 2018 Today, 10:48 AM
Replies: 40
Views: 2,561
Posted By jeffro
Re: Pro tools iLok cloud

Welcome to the community.

Glad to hear this new feature is useful to you!
Forum: Pro Tools 2018 Today, 10:46 AM
Replies: 40
Views: 2,561
Posted By jeffro
Re: Pro tools iLok cloud

Welcome to the community.

2018.1 is the first version of PT that supports iLok Cloud. What version of Pro Tools are you running?
Forum: Pro Tools 2018 Today, 10:44 AM
Replies: 40
Views: 2,561
Posted By jeffro
Re: Pro tools ilok cloud

Pro Tools 2018.1 is the first release that supports iLok Cloud, so if your perpetual license has a Release Limit that supports 2018.1 then you could use that. If running 12.8.3/lower (due to license...
Forum: Licensing & Accounts 02-20-2018, 03:40 PM
Replies: 5
Views: 155
Posted By jeffro
Re: I paid for perpetual license but I didn't receive anything.

Understood and thanks for your patience. FWIW, the purchase process on the Avid store does put the entitlement process first so that you can't buy it to then find out you don't qualify and can't...
Forum: Licensing & Accounts 02-20-2018, 03:37 PM
Replies: 3
Views: 258
Posted By jeffro
Re: payment problem for a week

This is a User forum, the issue is being handled by Avid's store team. Please check your email and reply to the latest case notice.
Forum: Licensing & Accounts 02-20-2018, 03:33 PM
Replies: 7
Views: 143
Posted By jeffro
Re: Avid Application Manager can see licence; PT can't!

Thanks for letting us know. Likely related to the Release Limit (http://avid.force.com/pkb/articles/error_message/trying-to-run-a-newer-version-of-Pro-Tools-than-allowed-by-your-license)?
Forum: Licensing & Accounts 02-20-2018, 02:23 PM
Replies: 3
Views: 100
Posted By jeffro
Re: Anywhere i can see my registered Avid Hardware?

You should not have lost any licenses, so I can look into this if you want me to get a support case going to get your account info.

The 4-years of releases included for EDU ended in April 2013...
Forum: Licensing & Accounts 02-20-2018, 02:16 PM
Replies: 3
Views: 100
Posted By jeffro
Re: Anywhere i can see my registered Avid Hardware?

my.avid.com/products (http://my.avid.com/products) only shows software redeemed online. It doesn't show hardware registration. You could start a Registration case...
Forum: Licensing & Accounts 02-20-2018, 02:06 PM
Replies: 7
Views: 143
Posted By jeffro
Re: Avid Application Manager can see licence; PT can't!

If you have v2018.1 installed and that computer has internet access, please try deactivating the Pro Tools HD license, then launch PT and start an iLok Cloud session. (Remember to Close Cloud Session...
Forum: Licensing & Accounts 02-20-2018, 01:24 PM
Replies: 10
Views: 241
Posted By jeffro
Forum: Licensing & Accounts 02-20-2018, 01:13 PM
Replies: 10
Views: 241
Posted By jeffro
Re: registered Omni but no digilink license

Will get a support case going to get your account info and solve this. Please check your email in a bit...
Forum: Virtual Instruments 02-20-2018, 12:03 AM
Replies: 5
Views: 263
Posted By jeffro
Re: What folder do instrument plugins go in?

Welcome to the community.

Installers should handle placing the plugins and content, and http://www.avid.com/pro-tools/included-plug-ins#Virtual-Instruments lists what's included. Keep in mind...
Forum: Licensing & Accounts 02-19-2018, 11:33 PM
Replies: 8
Views: 726
Posted By jeffro
Re: Problem with ASC code to transfer my licence

No, we have enough info and a case has been initiated. Please look for a case notice email soon.
Forum: Licensing & Accounts 02-19-2018, 11:32 PM
Replies: 5
Views: 155
Posted By jeffro
Re: I paid for perpetual license but I didn't receive anything.

Welcome to the community.

Looking into this (sorry, I know you said you've heard this too many times now) and will get you a solution.
Forum: Licensing & Accounts 02-19-2018, 11:30 PM
Replies: 3
Views: 106
Posted By jeffro
Re: Renewed Activation, but showing 'Expired' in iLok and 'Not Activated' in App Mana

Welcome to the community and sorry for the delay.

I see that your licenses were redeposited through your support case. Please activate those licenses (using iLok License Manager) and reply to...
Forum: Licensing & Accounts 02-19-2018, 11:24 PM
Replies: 10
Views: 241
Posted By jeffro
Re: registered Omni but no digilink license

Yes, a DigiLink license is included with Avid HD interfaces.


Pro Tools | DigiLink I/O License product page (http://www.avid.com/licenses/pro-tools-digilink-io-license)
Pro Tools Licensing...
Forum: Licensing & Accounts 02-19-2018, 10:47 PM
Replies: 8
Views: 726
Posted By jeffro
Re: Problem with ASC code to transfer my licence

Welcome to the community.

Sorry about the trouble with your Support Code. Have started a case on your behalf to get things rolling...
Forum: Pro Tools | First Discussion 02-18-2018, 05:28 PM
Replies: 1
Views: 125
Posted By jeffro
Re: Pro Tools First and iLok Cloud?

Hey Scott - From the iLok Cloud FAQ (http://avid.force.com/pkb/articles/faq/iLok-Cloud-FAQ)...

Q: Can Pro Tools | First use iLok Cloud?
A: No, Pro Tools | First uses machine-based licensing or a...
Forum: Licensing & Accounts 02-16-2018, 11:44 PM
Replies: 3
Views: 185
Posted By jeffro
Re: Renew PT and Plugins?

We recently released our Complete Plug-In Bundle (http://www.avid.com/plugins/avid-complete-plugin-bundle) at half the cost of the Plug-In and Support Plan (with way more plug-ins). We have also...
Forum: Licensing & Accounts 02-16-2018, 11:30 PM
Replies: 3
Views: 219
Posted By jeffro
Re: Help renewing plan

You're welcome. We are working to improve things like this to make them more intuitive, so hopefully this is addressed soon.
Forum: Pro Tools 2018 02-15-2018, 11:59 AM
Replies: 16
Views: 843
Posted By jeffro
Re: United We Stand?

Thanks for discussing this. We've had Pro Tools v# forums for several years, as well as PT Mac and PT Win forums. I think most topics are not platform specific so (should?) land in the main PT...
Forum: Licensing & Accounts 02-14-2018, 07:54 PM
Replies: 3
Views: 219
Posted By jeffro
Re: Help renewing plan

You can click the Renew Support link to see the option to renew your Upgrade Plan. (We are in the process of improving this to make it more intuitive!) Note that you can renew through the Avid store...
Forum: Licensing & Accounts 02-14-2018, 01:07 AM
Replies: 6
Views: 1,844
Posted By jeffro
Re: Renewed my plan, but Pro Tools HD Plan license didn't update [SOLVED]

If you have a perpetual license then that's an Upgrade Plan, not a Subscription. Renewing an Upgrade Plan does not deposit new licenses - it updates the Release Limit date on your Pro Tools license...
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