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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools 2019 08-15-2019, 05:44 PM
Replies: 12
Views: 462
Posted By DigiTechSupt
Re: 2019.6 Ultimate and iMac Pro are NOT happy together...

Mojave 10.14.6 is currently not supported to run the latest version of Pro Tools. But we'll look further in to this....
Forum: Licensing & Accounts 08-14-2019, 01:00 PM
Replies: 7
Views: 264
Posted By DigiTechSupt
Re: Pro Tools Standard->Pro Tools Ultimate Cross-grade clarifications.

If you have or about to have an expired Pro Tools perpetual plan and purchase a Reinstatement Plan from an authorized reseller, yes, you can activate this anytime. But if you purchase a renewal from...
Forum: Licensing & Accounts 08-14-2019, 12:57 PM
Replies: 7
Views: 264
Posted By DigiTechSupt
Re: Pro Tools Standard->Pro Tools Ultimate Cross-grade clarifications.

Should be available inside your Avid Account (my.avid.com/products#Myproducts) under your Pro Tools Product

-Tope
Forum: Licensing & Accounts 08-13-2019, 05:51 PM
Replies: 3
Views: 173
Posted By DigiTechSupt
Re: Can't log in to Avid Link

Got it. Thanks for clearing it up and for the info

-Tope
Forum: Pro Tools 2019 08-13-2019, 05:50 PM
Replies: 22
Views: 1,255
Posted By DigiTechSupt
Re: Spelling mistake

I don't think that's a valid command.. Easter egg? :)

-Tope
Forum: Licensing & Accounts 08-13-2019, 04:21 PM
Replies: 5
Views: 225
Posted By DigiTechSupt
Re: Language issue on my.avid

Try using a different browser or a browser in incognito/private mode. If the same issue occurs, scroll to the bottom of the page then click on the 5th item from the left on the bottom of the page...
Forum: Licensing & Accounts 08-12-2019, 11:45 AM
Replies: 3
Views: 173
Posted By DigiTechSupt
Re: Can't log in to Avid Link

Hi, please try using a different browser. Also try using a browser in private or incognito mode. Let us know if you're still unable to log in
Forum: Getting Started 08-12-2019, 11:44 AM
Replies: 1
Views: 172
Posted By DigiTechSupt
Re: can't download Pro Tools First

Just a note that Avid Accounts are separate from forum accounts.
Have you already tried using a different browser? Try chrome, and also try using it in incognito mode.
Forum: Pro Tools | First Discussion 08-08-2019, 10:20 AM
Replies: 7
Views: 626
Posted By DigiTechSupt
Re: Cloud Plan has lapsed?

The 1 GB/3 projects plan does not. There might have been an issue with the cloud storage syncing with your account. But I can see that you already have a regular version of Pro tools. You can save...
Forum: Licensing & Accounts 08-08-2019, 10:15 AM
Replies: 18
Views: 708
Posted By DigiTechSupt
Re: Cancelling subscription

Hi,
There is no activation code necessary, but there seems to be no license that had been generated on your iLok Account. The licensing team is already working on it through a support case (Case...
Forum: Licensing & Accounts 08-07-2019, 06:04 PM
Replies: 3
Views: 318
Posted By DigiTechSupt
Re: iLOK support (Lack of)

What issues were you having with your iLok?
Forum: Licensing & Accounts 08-07-2019, 06:02 PM
Replies: 18
Views: 708
Posted By DigiTechSupt
Re: Cancelling subscription

Have you already tried contacting the licensing team? What issues were you having upon activation?

If you wish to continue with the cancellation, you can submit a request here...
Forum: Pro Tools | First Discussion 08-07-2019, 05:59 PM
Replies: 14
Views: 525
Posted By DigiTechSupt
Re: 0% Transferred

It is on the Collab section of your track
Forum: Pro Tools | First Discussion 08-07-2019, 05:56 PM
Replies: 7
Views: 626
Posted By DigiTechSupt
Re: Cloud Plan has lapsed?

Seems that your Cloud storage plan has expired. Click on the Change my Cloud plan link on your Avid Account to reactivate.
Forum: Pro Tools | First Discussion 08-07-2019, 05:54 PM
Replies: 14
Views: 525
Posted By DigiTechSupt
Re: 0% Transferred

You can check your current version by opening Pro tools First, then go to Help Tab and click on About Pro Tools First,

There are currently 0 projects on your cloud account upon checking
Forum: Licensing & Accounts 08-06-2019, 04:02 PM
Replies: 3
Views: 366
Posted By DigiTechSupt
Re: So, wheres the Complete Plugin Bundle?

That promo is not out yet. This will be available and can be seen on eligible Avid and iLok accounts soon.

-Tope
Forum: Licensing & Accounts 08-06-2019, 03:55 PM
Replies: 3
Views: 521
Posted By DigiTechSupt
Re: No license on iLok

Hi
I don't see any order history under the Email you used with your duc account. Do you have other Avid Account Email? Where did you purchase and what exact product did you purchase?

Thanks
Tope
Forum: Pro Tools | First Discussion 08-05-2019, 05:10 PM
Replies: 14
Views: 525
Posted By DigiTechSupt
Re: 0% Transferred

It would be best to run on the latest version of Pro Tools First 2019.6
There was an issue with previous versions where projects gets removed when disconnected to internet and has been fixed on...
Forum: Pro Tools 2019 08-05-2019, 05:02 PM
Replies: 22
Views: 1,255
Posted By DigiTechSupt
Re: Spelling mistake

I just tried it on a Mac, can't see it as well.


Tope
Forum: Pro Tools 2019 08-05-2019, 04:59 PM
Replies: 22
Views: 1,255
Posted By DigiTechSupt
Re: Spelling mistake

Agree.. Are you able to see this on your end? Not sure how he arrived with it. I only get this when trying to apply/change fade curves.
11979
Forum: Pro Tools 2019 08-05-2019, 04:34 PM
Replies: 22
Views: 1,255
Posted By DigiTechSupt
Re: Spelling mistake

Hi,
I'm trying to reproduce this on my end. May I know how you got that option under Edit?


Thanks,
Tope
Forum: Licensing & Accounts 08-04-2019, 03:59 PM
Replies: 3
Views: 366
Posted By DigiTechSupt
Re: So, wheres the Complete Plugin Bundle?

It's inside your Pro Tools | Ultimate 1 Product(s) inside your Avid Account (my.avid.com/products#Myproducts).
You can find it below your UVI-Plugins installers.

-Tope
Forum: Pro Tools | First Discussion 08-04-2019, 03:56 PM
Replies: 14
Views: 525
Posted By DigiTechSupt
Re: 0% Transferred

Did you, in any way, changed your Avid Account Email? May we also know what version of Pro Tools First you're running on? There was a known issue with 2019.5 and earlier where projects get removed if...
Forum: Pro Tools | First Discussion 08-01-2019, 12:30 PM
Replies: 14
Views: 525
Posted By DigiTechSupt
Re: 0% Transferred

Currently seeing 63.5MB 1 project inside the account. try signing out and signing back in and redownload the project.

-Tope
Forum: Pro Tools | First Discussion 07-31-2019, 05:32 PM
Replies: 11
Views: 604
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi Pat,
Your account should be fixed by now. Please create a project and see if the same issue occurs.
Sent you an Email as well and closing the support case.
Thanks,
Tope
Showing results 1 to 25 of 500

 
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