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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 02-13-2019, 09:18 PM
Replies: 7
Views: 219
Posted By jeffro
Re: Lost iLok, Avid Support Error

Welcome to the community, and sorry that you are having trouble with your ASC in addition to having lost your iLok!

Started a support case for you and will get this solved.
Forum: Pro Tools 2018 02-06-2019, 10:27 AM
Replies: 10
Views: 289
Posted By jeffro
Re: iLok always opens cloud session

Does this help from the iLM guide (https://s3.amazonaws.com/ilok-com/iLokLicenseManagerManual.pdf)? It's in Preferences > General...

If you’ve hidden any of the dialogues that appear during or...
Forum: Licensing & Accounts 02-02-2019, 04:07 PM
Replies: 2
Views: 689
Posted By jeffro
Re: Upgraded to 2018.12.1 The new "Avid Link" won't activate MC

Welcome to the community and sorry for the trouble. Looks like you have a support case in progress, that's the best option for solving a licensing issue. I did go into your account and link the...
Forum: Licensing & Accounts 01-30-2019, 01:27 PM
Replies: 24
Views: 12,938
Posted By jeffro
Re: Can't log into my AVID master account

Welcome to the community.

Couldn't find an account based on your email address so please contact support (https://www.avid.com/learn-and-support/contact-audio-and-music-support) to provide your...
Forum: Licensing & Accounts 01-29-2019, 11:58 PM
Replies: 3
Views: 864
Posted By jeffro
Re: Renewing Annual Subscription

Couldn't find your product based on your community email, but it's normal for a subscription license to only reflect the upcoming month/day. If the Update Plan is active then the license gets updated...
Forum: Licensing & Accounts 01-29-2019, 11:34 PM
Replies: 14
Views: 1,600
Posted By jeffro
Re: Can't activate Avid Falcon AAX license

Thank you for renewing! I started a support case to get this solved. Please watch for a case notice email and reply to that.
Forum: Licensing & Accounts 01-29-2019, 11:30 PM
Replies: 4
Views: 1,016
Posted By jeffro
Re: Can't activate Avid Falcon AAX license

Glad to hear this!

Right+Clicking a license provides the same Activate/Deactivate options, but you can't Deactivate licenses individually from iLok Cloud. Could it possibly have been activated to...
Forum: General Discussion 01-26-2019, 11:22 AM
Replies: 2
Views: 611
Posted By jeffro
Re: Namm 2019

Ah, yes. Sorry for the confusion! Live stream just started for today and it’s working fine here on my iPhone.
Forum: General Discussion 01-23-2019, 05:25 PM
Replies: 2
Views: 611
Posted By jeffro
Namm 2019

I'll be around the Avid booth throughout the show (https://www.avid.com/namm) so please stop by and say hey!

And in case you haven't already heard, we'll have a raw video stream available for the...
Forum: Licensing & Accounts 01-22-2019, 09:45 AM
Replies: 1
Views: 1,839
Posted By jeffro
Re: Lost iLok, Avid Support Error

Welcome to the community.

So sorry to hear about your losses, and that this process has added to your stress. We'll make sure it's taken care of so please watch your email...
Forum: Licensing & Accounts 01-21-2019, 12:11 PM
Replies: 4
Views: 4,609
Posted By jeffro
Re: Ilok Losten

Welcome to the community, and sorry to hear you lost your iLok.

I removed the screenshot since it included personal info (best to to post that in public). There's a link in the Welcome... thread...
Forum: Virtual Instruments 01-17-2019, 02:45 PM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Glad we finally made some progress, thanks for your patience!

These are the stock settings installed by the Instruments installer - I just zipped the folder from my system.

Now that you have...
Forum: Virtual Instruments 01-17-2019, 02:23 PM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Strange. Please download this (https://www.dropbox.com/s/dqwxnlxsjci3e3h/BoomSettingsWin.zip?dl=0), expand the archive, then move the whole Boom folder into your Plug-In Settings directory.
Forum: Virtual Instruments 01-17-2019, 11:09 AM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Just unzip/run the last one... Instruments.

Those Effects installers are just 2 different versions of the same thing, and install plug-ins like EQ, Dynamics, Delay, etc.
Forum: Virtual Instruments 01-16-2019, 10:25 PM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Uninstall is sometimes required for the app (more common with Windows than Mac) but you should just be able to download and run the Instrument installer. You can check the Plug-Ins Guide linked from...
Forum: Virtual Instruments 01-16-2019, 06:05 PM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Really sounds like reinstalling would be best. Please install First AIR Instruments using Avid Application Manager, or download it from my.avid.com/products (http://my.avid.com/products) > Pro Tools...
Forum: Virtual Instruments 01-16-2019, 04:19 PM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Sorry, looks like that article is a bit outdated. Can you please check \My Documents\Pro Tools\Plug-In Settings to see if there is a folder for Boom with preset files inside? Might be best to run...
Forum: Virtual Instruments 01-16-2019, 02:28 PM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Sorry, it added an extra duc.avid.com into the URL. Fixed it (http://avid.force.com/pkb/articles/troubleshooting/en368243)!
Forum: Virtual Instruments 01-16-2019, 01:47 PM
Replies: 21
Views: 1,324
Posted By jeffro
Re: My Boom Plugin is Missing it's Presets

Sorry you're having trouble. Does this (http://avid.force.com/pkb/articles/troubleshooting/en368243) help?
Forum: Pro Tools 12 01-16-2019, 12:31 PM
Replies: 8
Views: 2,063
Posted By jeffro
Re: "Perpetual" license owners and PT 12.8.3 downloads?

Perpetual licenses don't expire, so assume you meant that your Update Plan expired?

I couldn't find any accounts based on your community email to check your product or license, but if your Update...
Forum: Eleven Rack 01-14-2019, 08:55 PM
Replies: 46
Views: 11,135
Posted By jeffro
Re: Eleven Rack direct monitoring always on

I merged multiple threads that all seem to be about the same thing - Eleven Rack's input doesn't mute when opening a session.

I repro'd this on my iMac with driver 1.2.13 and confirmed that 1.2.12...
Forum: Licensing & Accounts 01-13-2019, 10:37 PM
Replies: 1
Views: 484
Posted By jeffro
Re: Won't get reset password email after resetting password in avid download center

Welcome to the community.

I set a temp password and updated your support case. Please check your email and reply to the case notice if needed.
Forum: AAX Plug-ins 01-13-2019, 10:22 PM
Replies: 65
Views: 8,210
Posted By jeffro
Re: Renew Pro Tools Update & Support Plan—Get Pro Limiter and Pro Compressor for FREE

Found your case and replied there, please check your email...
Forum: Licensing & Accounts 01-13-2019, 02:06 PM
Replies: 5
Views: 828
Posted By jeffro
Re: Purchase PT Ultimate. Paid in full, No ilok code, no receipt

I see it listed with installers in my.avid.com/products (http://my.avid.com/products) > Pro Tools | Ultimate and the license bundle is activated to your iLok2 so it looks like you should be all set.
Forum: Licensing & Accounts 01-10-2019, 10:50 PM
Replies: 13
Views: 6,363
Posted By jeffro
Re: Multiple iLok Cloud Sessions

Point taken, but please keep in mind that iLok is used by more companies than just Avid.

Agreed, so I'm passing your feedback on to our Product Managers and EDU group.
Showing results 1 to 25 of 500

 
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