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Search: Posts Made By: DigiTechSupt
Forum: Licensing & Accounts 05-15-2018, 12:07 PM
Replies: 3
Views: 209
Posted By DigiTechSupt
Re: "no longer available"

have you already checked your Avid Account at my.avid.com/products#Myproducts ? What version of Pro Tools were you trying to run when the error appeared?
Forum: Pro Tools | First Discussion 05-10-2018, 10:24 AM
Replies: 88
Views: 46,094
Posted By DigiTechSupt
Re: Can't create new project

Have you already tried signing out and signing back in? Have you also tried deleting all projects? Are you still getting the same error message?
Forum: Licensing & Accounts 05-10-2018, 09:44 AM
Replies: 2
Views: 439
Posted By DigiTechSupt
Re: Download links not showing on Avid Account

Hi,
You might be signing in with a different Email address. Please try a different Email you remembered registering. Maybe try z.....ol@gmail.com?
Forum: Licensing & Accounts 05-03-2018, 05:22 PM
Replies: 117
Views: 6,754
Posted By DigiTechSupt
Re: Where is the Complete Plugin Bundle Download for Ultimate users?

This is for the customers with an active Pro Tools HD product as of April 7th who are entitled to the Avid Complete Plug-in Bundle subscription license.


Thank you for being a valued Pro Tools |...
Forum: Technical Alerts 04-19-2018, 04:52 PM
Replies: 0
Views: 3,036
Posted By DigiTechSupt
Exclamation macOS 10.13.4 Not Supported

Initial testing of Pro Tools with macOS 10.13.4 has shown serious problems with CPU performance.

Avid is working to find a resolution for this.

It is recommended that users refrain from...
Forum: Pro Tools | First Discussion 04-03-2018, 09:58 AM
Replies: 6
Views: 9,909
Posted By DigiTechSupt
Re: "enable cloud functionality" - Can't log in **HELP**

Usually, Pro Tools first iLok IDs are the same as the Email used when you register for PT First.
Forum: Pro Tools 9 03-07-2018, 08:52 AM
Replies: 1
Views: 711
Posted By DigiTechSupt
Re: Where is the Pro Tools software....

Hello golli,

Installers for Pro Tools 9 were provided on disc and if activated online in your my.avid.com/products (http://my.avid.com/products). There is also a 9.0.6 update available via the...
Forum: Pro Tools 2018 03-05-2018, 09:26 AM
Replies: 56
Views: 4,729
Posted By DigiTechSupt
Re: Errors and hyperthreading

All,

We owe bom619 an apology for polluting their thread with personal attacks and insults. They simply needed some help.

If you are motivated to post when you don't agree with someone that's...
Forum: Licensing & Accounts 03-03-2018, 11:00 AM
Replies: 4
Views: 590
Posted By DigiTechSupt
Post Re: Upgrade from "Vanilla" to "HD" software

Hello GTBannah,

It's basically the difference in price between Pro Tools and Pro Tools HD, so please see the Upgrade Pro Tools to Pro Tools | HD (Download)...
Forum: Licensing & Accounts 02-27-2018, 11:08 AM
Replies: 2
Views: 568
Posted By DigiTechSupt
Re: Need Help, used wrong email for confirmation Link

Avid Reps has already responded through a support case and it seems to be resolved by now. Please reply to that support case if you need further assistance.

Thank you,
Tope
Forum: Avid Cloud Collaboration 02-04-2018, 10:00 AM
Replies: 9
Views: 1,933
Posted By DigiTechSupt
Re: Cloud All Messed Up

Support has already sent a message. Please check your Email. Thank you and sorry for the inconvenience.
Forum: Avid Cloud Collaboration 02-03-2018, 01:31 PM
Replies: 9
Views: 1,933
Posted By DigiTechSupt
Re: Cloud All Messed Up

Hello,
Sorry that you are having trouble.
We could not find an account based on your User Name or email address.
If you do not have the Support Center link in my.avid.com to start a case please...
Forum: Pro Tools | First Discussion 02-01-2018, 12:31 PM
Replies: 43
Views: 8,849
Posted By DigiTechSupt
Re: Project wont open with error "Could not complete your request because while tran

I have reported on this one already.
Will let you know once there are progress. Can you please post your Computer's specs? Operating System, OS version, RAM, Processor?

Thank you,
Tope
Forum: Getting Started 01-29-2018, 09:30 AM
Replies: 4
Views: 1,058
Posted By DigiTechSupt
Re: Trying to buy Pro Tools 12. The saga continues

Apologies on this. The web store team is already on it. You will be contacted within the day.

-Tope
Forum: Licensing & Accounts 01-28-2018, 12:10 PM
Replies: 6
Views: 1,030
Posted By DigiTechSupt
Re: Subscription data - ilok cloud

Hi,

Can you post screenshots of your iLok License Manager? Not quite sure with what's going on. Thank you!
Forum: Licensing & Accounts 01-26-2018, 07:30 PM
Replies: 4
Views: 548
Posted By DigiTechSupt
Re: How long does it take the HD Upgrade renewal to show up?

I've started a support case, Please reply on the case through Email.

Thank you
Forum: Licensing & Accounts 01-26-2018, 07:25 PM
Replies: 6
Views: 1,030
Posted By DigiTechSupt
Re: Subscription data - ilok cloud

Hi, May I know what appears on your iLok License Manager when you sign in on it?

Thank you
Forum: Licensing & Accounts 01-26-2018, 07:18 PM
Replies: 2
Views: 550
Posted By DigiTechSupt
Re: Renewed Plan - can't Upgrade

Hi,
Please click "Clear Cache Files" in Application Manager's Preferences section (download from http://avid.force.com/pkb/articles/download/Avid-Application-Manager if needed). You can also...
Forum: Pro Tools 2018 01-25-2018, 11:35 AM
Replies: 0
Views: 2,795
Posted By DigiTechSupt
Welcome to the Pro Tools 2018 forum

Please see the articles below for important info about licensing, whats new/fixed, compatibility, etc.


What's New (http://www.avid.com/pro-tools/whats-new)
Pro Tools 2018.1 Release Notes...
Forum: Technical Alerts 01-25-2018, 11:06 AM
Replies: 0
Views: 6,562
Posted By DigiTechSupt
Pro Tools v2018.1 Now Available

Please see the articles below for important info about licensing, whats new/fixed, compatibility, etc.

Introducing Pro Tools 2018.1 (http://www.avidblogs.com/introducing-pro-tools-2018-2/)
iLok...
Forum: Licensing & Accounts 01-25-2018, 10:24 AM
Replies: 3
Views: 1,013
Posted By DigiTechSupt
Re: Renewed my Pro Tools License - missing in iLok

Hi!

Licensing team already responded through support case. Please check your Email.

Thank you!
Forum: Licensing & Accounts 01-24-2018, 09:40 AM
Replies: 1
Views: 510
Posted By DigiTechSupt
Re: How to locate my avid licence?

Hi,

This should be already deposited on your iLok Account. Open your iLok License Manager, sign in with your iLok ID, then activate the license on your iLok2 or iLok3 USB dongle. Let us know if...
Forum: Licensing & Accounts 01-24-2018, 09:29 AM
Replies: 2
Views: 509
Posted By DigiTechSupt
Re: Avid Webstore sold wrong PT support plan - no response

Thanks for the info, Getting back to you on this shortly..
Forum: Licensing & Accounts 01-24-2018, 09:26 AM
Replies: 6
Views: 914
Posted By DigiTechSupt
Re: Digilink Licenses ....

Can you give us the time and date you contacted support so we could investigate on this? Thank you
Forum: Licensing & Accounts 01-23-2018, 04:03 PM
Replies: 4
Views: 557
Posted By DigiTechSupt
Re: System ID empty

Hi, these licenses came free with the tranings. You will need to purchase a subscription or a perpetual license on the avid shop...
Showing results 1 to 25 of 500

 
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