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Search took 0.02 seconds. Search: Posts Made By: VSOP Studios
Forum: Artist Series 04-11-2013, 05:49 PM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

That's great, Thank you very much Donny, we will proceed from there.
Forum: Artist Series 04-11-2013, 04:41 PM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

What exactly do we get in purchasing a Support Code?

Is it a one time only call to determine the issue? or does it allow access to support throughout the repair process ensuring that the issue...
Forum: Artist Series 04-04-2013, 10:29 AM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

We tried all of the above and sadly it did not fix the issue.

How should I proceed?

Thanks

Matt
Forum: Artist Series 04-02-2013, 02:47 PM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

Thank you for you quick reply!

I will begin with the Reinstall after we finish working today and then go form there. Will report back tomorrow.

Thanks!
Forum: Artist Series 04-02-2013, 01:17 PM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

Thank you so Much!
Forum: Artist Series 04-02-2013, 12:16 PM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

donnydonny,

Thanks for looking into this.

The issue began just before the 2.7 upgrade while on 2.6.2. The upgrade to 2.7 made no difference.

I double checked again just now and the knob IS...
Forum: Artist Series 04-02-2013, 11:21 AM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

So I tried the cord and thats no luck there.

I did not try bypassing the hub that the unit is connected to as that would be a great deal of drama to achieve and frankly I don't have the time for...
Forum: Artist Series 03-30-2013, 06:53 AM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

Ill try the ethernet cord. I never really thought about that as a possibility. I can try Hooking up to another computer tho this is a bit of a bigger thing to make happen.

These units are WAY...
Forum: Artist Series 03-29-2013, 07:57 AM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Re: Turn feature off on Artist Control knob.

TAPSpace,

Thanks for the reply. Sorry for the odd wording of the subject..

We are on the most current version or Eucon and The firmware is up to date.

To be more specific - when spinning...
Forum: Artist Series 03-27-2013, 02:46 PM
Replies: 17
Views: 5,380
Posted By VSOP Studios
Turn feature off on Artist Control knob.

On our Artist control there are 4 knobs to the left and right of the touchscreen. We use these often with our plug-ins.

Unfortunately the top one on the left side has stopped working with the...
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