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Posts Made By:
marianna
Forum:
Pro Tools | Carbon
Today, 07:26 AM
Replies:
6
M2 Max Studio @ Carbon issues
Views:
650
Posted By
marianna
Re: M2 Max Studio @ Carbon issues
Hi there Mark......
I read through this and passed it along to the product owner of Carbon - Mark. I do know that we haven't seen this since we've not qualified Carbon with Sonoma... but this...
Forum:
Pro Tools
Today, 06:35 AM
Replies:
1
UPDATE: Error 1309 during 2024.3.1 installation (Windows 10)
Views:
66
Posted By
marianna
Re: UPDATE: Error 1309 during 2024.3.1 installation (Windows 10)
Hello there......
With MC, PT and Sibelius........ 1309 error is 99% caused if the installer . zip file was placed in a folder that caused the paths of the files contained within it to exceed the...
Forum:
Pro Tools
Yesterday, 10:16 AM
Replies:
12
Pro Tools Ultimate 2024.3.1 trial not including any plugins, HEAT or Digilink I/O li?
Views:
532
Posted By
marianna
Re: Pro Tools Ultimate 2024.3.1 trial not including any plugins, HEAT or Digilink I/O
Hello there....
Looking in your MyAvid account, I see 2 licenses but both have expired. Can you direct message me the email used for your Avid account and the SID of the PT Ultimate license that...
Forum:
Pro Tools
Yesterday, 10:12 AM
Replies:
13
pro tools: the window scrolling option is causes continuous stuttering
Views:
739
Posted By
marianna
Re: pro tools: the window scrolling option is causes continuous stuttering
Hello Hans
I created a case for you ( 04790471 ) and a tech will get with you shortly to help you sort this.
You can create cases from within the Avid account at account.avid.com. Log in and...
Forum:
macOS
Yesterday, 10:03 AM
Replies:
9
2024.3 Bugs to Confirm
Views:
750
Posted By
marianna
Re: 2024.3 Bugs to Confirm
Hi there....
I created a new case for the 2 issues reported besides the patch names.
04790460
- Sending midi clock to my Prophet 12 causes random notes and locks up the synth. Midi clock...
Forum:
Licensing & Accounts
04-17-2024, 11:16 AM
Replies:
7
Avid | My Account - Randomly switching language
Views:
533
Posted By
marianna
Re: Avid | My Account - Randomly switching language
Hi Ric982
Let me check on this -
BTW folks.... its a new avid.com platform website and being tweaked for optimal performance and such so the language selection is now at the top next to the...
Forum:
Pro Tools
04-11-2024, 11:19 AM
Replies:
157
Sticky:
Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Views:
35,442
Posted By
marianna
Re: Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Peer's et al.....
2024.3.1 is out today and should resolve the issue.... can anyone experience this - update to it and report back to me.
Thanks
Marianna
Forum:
Pro Tools
04-11-2024, 11:15 AM
Replies:
124
Always having to force quit Pro Tools
Views:
19,874
Posted By
marianna
Re: Always having to force quit Pro Tools
Need help with case creation if you are experiencing this issue..... just ping me directly or email me.
We need to hear from you if what Tope advises doesnt help.
Marianna
Forum:
Pro Tools
04-10-2024, 11:16 AM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Um thats not why I asked Charles to help..... I have many many years on the Media Composer side and want to make sure you get the right answers after all.
Marianna
Forum:
Pro Tools
04-10-2024, 10:43 AM
Replies:
157
Sticky:
Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Views:
35,442
Posted By
marianna
Re: Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Peers,
I just sent you an email through a case response... can you check and respond back :)
Marianna
Forum:
Pro Tools
04-10-2024, 10:00 AM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Hi Lee,
I looked your email over and thought the best way to handle this was to have Charles who is our audio licensing guru - answer and provide you the best guidance on this. I do see that last...
Forum:
Pro Tools
04-10-2024, 06:45 AM
Replies:
157
Sticky:
Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Views:
35,442
Posted By
marianna
Re: Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Peers,
Thanks and I also created a case for RobertDorn and will scour for others. Anyone explicitly having this issue with 2023.x or 2024.3 please email me your specifications and your...
Forum:
Pro Tools
04-10-2024, 06:43 AM
Replies:
157
Sticky:
Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Views:
35,442
Posted By
marianna
Re: Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
H Robert
I sent you an email... can you check for it please?
Marianna
Forum:
Pro Tools
04-10-2024, 06:16 AM
Replies:
157
Sticky:
Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Views:
35,442
Posted By
marianna
Re: Plugins / Delay Compensation / Timing / Downbeat [PT-263943]
Thank you Peers...... excellent info. I conversed with Mark one of our system engineers and it seems that it needs to be looked at again since engineering reported it fixed back in PT-267979 was...
Forum:
Licensing & Accounts
04-09-2024, 02:40 PM
Replies:
3
Purchased Dolby Atmos Album Assembler-did not receive activation code
Views:
274
Posted By
marianna
Re: Purchased Dolby Atmos Album Assembler-did not receive activation code
Killahurts....
Glad they helped and took care of you....
Only a post or email away if needed.
Marianna
Forum:
Pro Tools
04-09-2024, 02:37 PM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Hi Lee,
Just back in the office now - was out most of the day at the doctors. I'll check for the email and ping you back.
Marianna
Forum:
Pro Tools
04-08-2024, 03:04 PM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
It is confusing....
Right now relating to Studio.......
Pro Tools Studio month-to-month subscriptions (new and renewals) will be $34.99 USD starting on May 1, 2024 (from $29.99 USD)
Pro...
Forum:
Pro Tools
04-08-2024, 12:26 PM
Replies:
40
M-Audio Midi Driver Removal / PT 2024
Views:
2,502
Posted By
marianna
Re: M-Audio Midi Driver Removal / PT 2024
Hi Mike
I guess I just believe what I am told..... I did pass this whole situation along to Rob in hopes that I can get some insight on whether this is in fact true or not.
Keep you posted....
Forum:
Licensing & Accounts
04-08-2024, 12:24 PM
Replies:
3
Purchased Dolby Atmos Album Assembler-did not receive activation code
Views:
274
Posted By
marianna
Re: Purchased Dolby Atmos Album Assembler-did not receive activation code
Hello there and welcome to the community. Let me help you out.... I have created a case ( 04785074 ) and our audio agents in licensing will assist from there.....
stand by...
Marianna
Forum:
Pro Tools
04-08-2024, 12:16 PM
Replies:
27
"Audio processing deadline was not met"
Views:
1,475
Posted By
marianna
Re: "Audio processing deadline was not met"
Same exact error message as Arno is getting?
Marianna
Forum:
Pro Tools
04-05-2024, 01:06 PM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Ding ding ding..... it's a winner.
Marianna
Forum:
Pro Tools
04-05-2024, 05:54 AM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Frank,
The price goes up upon renewal.... so as an example, if you are to expire in January 2025, you wouldn't receive an email with your changes until that timeframe - I believe renewal reminders...
Forum:
Pro Tools
04-04-2024, 02:28 PM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Just so there is clarity........ The letter folks have posted online regarding price adjustments was directed to customers with complex, large-scale systems tailored to their environment that hold...
Forum:
Pro Tools
04-04-2024, 02:22 PM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Frank
You can buy a support renewal plan for the old price until May 1st but after that time, the price does increase depending on what you own. I tried to check your MyAvid but I don't see any...
Forum:
Pro Tools
04-03-2024, 10:47 AM
Replies:
191
Upcoming Price Adjustments
Views:
15,904
Posted By
marianna
Re: Upcoming Price Adjustments
Geoff
Any issues with this - give them a few to fix it.... please email me directly as I want to make sure it gets attention.....
marianna
Showing results 1 to 25 of 500
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