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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 06-26-2020, 10:11 AM
Replies: 4
Views: 583
Posted By jeffro
Re: Why do I have come here and beg for support

Looks like the first was completed, and the second one is being handled on another case. Escalated this to get it wrapped up.
Forum: Pro Tools 2020 06-25-2020, 10:16 AM
Replies: 32
Views: 946
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

Thinking your situation might not fit those if you didn't have an Update Plan on 9/28/2016 or you bought your OMNI prior to that. The store pages for Perpetual...
Forum: Avid S1, S3, Dock and Control 06-22-2020, 11:49 AM
Replies: 2
Views: 265
Posted By jeffro
Re: I can't download Avid Control from Google Play Store

Can you please try the link at the bottom of the avid.com/products/avid-control#Download-free (https://www.avid.com/products/avid-control#Download-free?) page? I just used that to re-install on my...
Forum: Pro Tools 2020 06-20-2020, 01:39 PM
Replies: 32
Views: 946
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

I see one case where on 6/15 the rep mistakenly referred to Pro Tools Ultimate but later in the reply clarified as Pro Tools Perpetual. I see you later spoke with Jimi (on 6/18) who confirmed that...
Forum: Pro Tools 2020 06-19-2020, 08:29 PM
Replies: 32
Views: 946
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

Let us know if you don't get a response soon and we'll escalate this.
Forum: Pro Tools 2020 06-19-2020, 08:27 PM
Replies: 32
Views: 946
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

FYI- Essential was a product long ago... Pro Tools M-Powered Essential was a free version included with specific M-Audio interfaces. It's still listed in the Legacy...
Forum: Pro Tools 2020 06-19-2020, 08:11 PM
Replies: 32
Views: 946
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

2 links in my previous post (http://duc.avid.com/showthread.php?p=2570123). One for a comparison table of the 3 software options, the other is a knowledge base article about the DigiLink license.
Forum: Pro Tools 2020 06-19-2020, 05:57 PM
Replies: 32
Views: 946
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

HD Hardware needed Pro Tools HD (later rebranded as Pro Tools Ultimate) software to run. The DigiLink license was implemented with v12.6 about 4 years ago (see the KB article I linked to). It was...
Forum: Pro Tools 2020 06-19-2020, 05:40 PM
Replies: 32
Views: 946
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

Pro Tools Ultimate software is needed to run with HD hardware (comparison table (https://www.avid.com/pro-tools/comparison)). Based on your reference to Pro Tools 2020.5 (and confirmed by a quick...
Forum: Pro Tools 2020 06-17-2020, 01:58 PM
Replies: 9
Views: 335
Posted By jeffro
Re: Can't find or add contacts to Avid Link

If you used Send Email Invitation in Find Talent they would simply get an email with instructions on getting Avid link and adding Contacts.

If you found them in Find Talent and clicked the Add...
Forum: Pro Tools 2020 06-15-2020, 09:48 PM
Replies: 9
Views: 335
Posted By jeffro
Re: Can't find or add contacts to Avid Link

Thanks for the additional info... looking into this further. Will start a support case to get account info.
Forum: Pro Tools 2020 06-15-2020, 03:11 PM
Replies: 9
Views: 335
Posted By jeffro
Re: Can't find or add contacts to Avid Link

I see Tony Cray listed second, when I do a Community Search for him it returns a bunch of users named 'tony' and/or 'cray' with him at the top of the list. Can you confirm you have 2020.4 installed,...
Forum: Licensing & Accounts 06-15-2020, 03:01 PM
Replies: 1
Views: 370
Posted By jeffro
Re: Can't log into iLok License Manager

I'm logged in right now... what version of iLM do you have installed? (I have 5.2.1 on macOS 10.15.2.) Are you able to sign into ilok.com (http://ilok.com)?
Forum: Pro Tools 2020 06-15-2020, 01:11 PM
Replies: 9
Views: 335
Posted By jeffro
Re: Can't find or add contacts to Avid Link

I found you (in Find Talent) and did a Contact Request. Please accept that or start a support case (https://www.avid.com/learn-and-support/contact-audio-and-music-support) with more info. Thanks!
Forum: Pro Tools 2020 05-30-2020, 09:10 PM
Replies: 12
Views: 608
Posted By jeffro
Re: older installers gone

Hey kobi_dog - You can link to the Avid Download Center in my.avid.com (http://my.avid.com) to get installers starting with version 12.6.
Forum: Licensing & Accounts 05-15-2020, 07:15 PM
Replies: 10
Views: 775
Posted By jeffro
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

Welcome to the community. I escalated your case to get that bumped up the queue.
Forum: Licensing & Accounts 05-15-2020, 03:01 PM
Replies: 92
Views: 5,750
Posted By jeffro
Re: Licenses expired on renewed Pro Tools Subscription

This is a different issue - you are actually missing the license (this thread is about licenses not refreshing on renewed subscriptions). I escalated your case.
Forum: Licensing & Accounts 05-15-2020, 02:54 PM
Replies: 92
Views: 5,750
Posted By jeffro
Re: Licenses expired on renewed Pro Tools Subscription

This is different than the thread's topic (you have a perpetual license with a Software Updates & Support Plan). Your Pro Tools Plan license is obsolete - it simply authorized the bonus Space...
Forum: Pro Tools 2020 05-08-2020, 10:02 PM
Replies: 2
Views: 242
Posted By jeffro
Re: Annual sub, internet goes down, ProTools quits

Welcome to the community.

Sounds like you have your HEAT license in iLok Cloud. If you have an iLok you can activate HEAT there along with your Pro Tools license so you don't need to be online....
Forum: Licensing & Accounts 05-06-2020, 10:43 AM
Replies: 1
Views: 302
Posted By jeffro
Re: Paying for support and not getting it

Sorry for the delay... escalating this case.
Forum: Licensing & Accounts 05-05-2020, 09:25 PM
Replies: 2
Views: 414
Posted By jeffro
Re: Pro Tools 2020 no license received

Welcome to the community.


Got your case escalated to solve the license issue while the cause is investigated.
Forum: Licensing & Accounts 04-25-2020, 01:34 PM
Replies: 1
Views: 382
Posted By jeffro
Re: Pro Tools EDU Monthly Subscription

Looks like this was handled through a support case by CS.
Forum: Licensing & Accounts 04-25-2020, 11:53 AM
Replies: 92
Views: 5,750
Posted By jeffro
Re: ProTools 2020 (Active Anual License until 2021) shows as expired in iLok

Welcome to the community.

This thread is for Pro Tools Subscriptions. You have a perpetual Pro Tools license and the Release Limit date...
Forum: Licensing & Accounts 04-23-2020, 12:39 PM
Replies: 92
Views: 5,750
Posted By jeffro
Re: Pro Tools Subscription renewed but licenses expired

Welcome to the community.

Replied via support case.
Forum: Licensing & Accounts 04-21-2020, 07:57 PM
Replies: 9
Views: 688
Posted By jeffro
Re: Subscription and support

I'm looking at the account for the email address you're using here, maybe there's a different account?


Sign into my.avid.com/products (http://my.avid.com/products)
Click "Pro Tools"
click...
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