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Search: Posts Made By: lrsmithiii
Forum: Licensing & Accounts 05-28-2019, 09:29 AM
Replies: 6
Views: 8,377
Posted By lrsmithiii
Re: Upgrade License

Thank you Southsidemusic, Darryl Ramm and jeffro.

Last night I manually downloaded the newest version over my Avid account (via web browser), when I initiated the setup procedure it installed...
Forum: Licensing & Accounts 05-27-2019, 03:58 PM
Replies: 6
Views: 8,377
Posted By lrsmithiii
Re: Upgrade License

"Entered on: 5/25/2019 11:03 PM Entered by: Ziv

Hi Lawrence,

We're sorry inform you that Upgrades is not included on Renewals anymore. To avoid confusion, please take note that you will still...
Forum: Licensing & Accounts 05-24-2019, 07:49 AM
Replies: 6
Views: 8,377
Posted By lrsmithiii
Upgrade License

Case: 03706166

I started a case that has now been closed, not sure why, but I still need help with this issue and no one is responding to the email chain.


My Avid account says "Your Software...
Forum: Pro Tools 12 07-10-2017, 06:17 PM
Replies: 13
Views: 6,072
Posted By lrsmithiii
Re: Integer error during Pro Tools 12.7.0.676

I did end up getting this fixed, a tech took control of my machine remotely and changed my computer driver back to the windows default, started PT and then turned the Presonus audiobox driver back on...
Forum: Pro Tools 12 02-20-2017, 03:34 PM
Replies: 13
Views: 6,072
Posted By lrsmithiii
Re: Integer error during Pro Tools 12.7.0.676

Hello ChuckS,

Thanks for responding.

I tried the memory test and received no errors, didn't do the chip reset but I did upgrade to Windows 10 (thinking it might have been an OS integrity issue...
Forum: Pro Tools 12 02-20-2017, 09:22 AM
Replies: 13
Views: 6,072
Posted By lrsmithiii
Re: Integer error during Pro Tools 12.7.0.676

I was trying again to get any version of Pro Tools to work on my computer and the error varied slightly.

Usually I launch the program, it gets all the way to the end and it gives me the error...
Forum: Pro Tools 12 02-19-2017, 12:03 PM
Replies: 13
Views: 6,072
Posted By lrsmithiii
Re: Integer error during Pro Tools 12.7.0.676

Just tried a fresh install of 12.6.1.634 and received the same result.

Any suggestions would be appreciated.
Forum: Pro Tools 12 02-19-2017, 10:28 AM
Replies: 13
Views: 6,072
Posted By lrsmithiii
Integer error during Pro Tools 12.7.0.676

Intel i7-6700k 4GHz
32GB ddr4 ram
64 bit Windows 8.1
MSI H110M PRO-VD PLUS LGA 1151 Intel H110 SATA 6Gb/s USB 3.1 Micro ATX Motherboard

I have installed, uninstalled (as best I can) and...
Forum: Pro Tools 11 02-18-2017, 09:10 AM
Replies: 8
Views: 8,111
Posted By lrsmithiii
Re: Could not complete your request because Integer error occurred (divide by zero).

I am having the same problem.

Pro Tools 12.7
Windows 8.1 64 bit
Intel(r) i7-6700k CPU
32 GB of ram

"Could not complete your request because Integer error occurred (divide by zero)."

Keep...
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