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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools 2018 02-19-2019, 10:58 AM
Replies: 31
Views: 2,219
Posted By DigiTechSupt
Re: AVID incredibly poor customer service

Sorry about that, aside.
I've alerted the team handling your supported case. They should get back to you on this soon.


-Tope
Forum: Licensing & Accounts 02-13-2019, 11:32 AM
Replies: 7
Views: 483
Posted By DigiTechSupt
Re: iLok lost... I can't transfert my licence on my new ilok...

You will need to start up an RMA with PACE (https://www.ilok.com/#!rma) as that's part of the Lost, Stolen or Broken iLok procedure. You can click here...
Forum: Pro Tools | First Discussion 02-07-2019, 12:16 PM
Replies: 6
Views: 2,852
Posted By DigiTechSupt
Re: QTWebengineprocess

Hi Everyone, Avid Application Manager has already been replaced by Avid LINK. Please uninstall your Avid Application Manager and install Avid Link from https://www.avid.com/products/avid-link
Forum: Licensing & Accounts 02-03-2019, 01:54 PM
Replies: 256
Views: 33,860
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

Sorry about that. I've followed up with the licensing team about this. They should be in touch with you soon as they have updates regarding your account.
Forum: General Announcements 01-24-2019, 10:25 AM
Replies: 0
Views: 31,976
Posted By DigiTechSupt
Lightbulb NAMM Live-streaming through Avid Link

Avid has a big presence at the 2019 NAMM show in Los Angeles, CA starting this Thursday January 24, 2019. Avid will be located at the ACC North Hall Booth #15502.

Avid’s NAMM mainstage...
Forum: General Announcements 01-24-2019, 10:04 AM
Replies: 0
Views: 944
Posted By DigiTechSupt
Lightbulb Avid Link - Now Available

Avid Link is a free application for anyone looking to find, connect, and collaborate with other artists, producers, mixers, composers, editors, videographers, moviemakers, and graphic designers...
Forum: Licensing & Accounts 01-24-2019, 09:05 AM
Replies: 256
Views: 33,860
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

I've created a support case regarding your concern. Please standby for an Email from the licensing team.


Thanks,
Tope
Forum: Licensing & Accounts 01-24-2019, 08:46 AM
Replies: 256
Views: 33,860
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

Hi, sorry,we can't find any Avid Account or iLok account associated with your registered Email. Please update your duc's account Email so we could check. Or you can create a support case here...
Forum: Licensing & Accounts 01-24-2019, 08:44 AM
Replies: 256
Views: 33,860
Posted By DigiTechSupt
Re: UVI Workstation & Falcon included with Pro Tools

This seems to be corrected already. Please check your Email.
Thanks
-Tope
Forum: Pro Tools | First Discussion 01-24-2019, 07:38 AM
Replies: 13
Views: 40,335
Posted By DigiTechSupt
Re: "enable cloud functionality" - Can't log in **HELP**

Hi janhart.
I've sent an Email through the support case. Do you have an existing iLok ID besides your registered Email as iLok ID?
You can respond via Email through the support case.
Thanks

...
Forum: Licensing & Accounts 01-10-2019, 11:22 AM
Replies: 24
Views: 14,350
Posted By DigiTechSupt
Re: Can't log into my AVID master account

Hi, we can't find any avid account associated with your current Email address register on the DUC. Please update your DUC profile (http://duc.avid.com/profile.php?do=editprofile) so we could check...
Forum: Pro Tools | First Discussion 01-09-2019, 02:00 PM
Replies: 0
Views: 2,059
Posted By DigiTechSupt
Pro Tools First Common Issues Fix

http://avid.force.com/pkb/articles/en_US/FAQ/Pro-Tools-First-Common-Issues




What Operating System should I have installed for my version of Avid Pro Tools | First?...
Forum: Pro Tools | First Discussion 12-26-2018, 11:49 AM
Replies: 2
Views: 1,081
Posted By DigiTechSupt
Re: Can't open my project :(

Hi Jacob!


You mentioned that it's an hour long, You might be using all the available storage space allocated on your Account for your Pro Tools First. Please note that Pro Tools First is limited...
Forum: Pro Tools 2018 12-17-2018, 11:17 AM
Replies: 19
Views: 1,213
Posted By DigiTechSupt
Re: Pro Tools 2018 help!

Hi, can we get more info on your system and audio hardware? May we know what operating system version you're on and what interface you're using? Seems that you're using a USB microphone? is that...
Forum: Licensing & Accounts 12-16-2018, 11:53 AM
Replies: 41
Views: 9,199
Posted By DigiTechSupt
Re: Avid Falcon AAX license/installers not provided

Hi DJKeys,

It is already in your Avid Account.

Go to my.avid.com/products (http://my.avid.com/products) and click on "Annual Upgrade Plan for Pro Tools" then click "Show" next to "Product...
Forum: Licensing & Accounts 12-16-2018, 11:51 AM
Replies: 41
Views: 9,199
Posted By DigiTechSupt
Re: Avid Falcon AAX license/installers not provided

will followup with the licensing team on this and get back to you soon..
Forum: Technical Alerts 12-13-2018, 09:13 AM
Replies: 0
Views: 9,808
Posted By DigiTechSupt
Pro Tools v2018.12 Now Available

This release includes bug fixes (http://avid.force.com/pkb/articles/ReadMe/Pro-Tools-Release-Notes), and is available to users on a current Upgrade Plan or Subscription.

More info:


Pro...
Forum: Licensing & Accounts 12-12-2018, 12:02 PM
Replies: 41
Views: 9,199
Posted By DigiTechSupt
Re: Have not seen the Falcon yet

I've Forwarded this to the licensing team. You should have yours soon.
Forum: Licensing & Accounts 12-01-2018, 07:50 PM
Replies: 23
Views: 4,671
Posted By DigiTechSupt
Post Re: Ultimate 2018 Update renewal - Heat & Complete Plugin Bundle?

Hello WKG,

The Avid Complete Plug-In Bundle is included with Pro Tools | Ultimate Update and Support Plans. A license bundle is deposited in your iLok account with an end date that matches the...
Forum: Pro Tools | First Discussion 11-06-2018, 10:22 AM
Replies: 7
Views: 1,111
Posted By DigiTechSupt
Re: Virtual Drummer Plug in issues

I believe that this is an on going issue and the IT team is already working on this.

It would be best to open a support case through http://avid.force.com/Support/RegistrationCaseCreation#s=step1...
Forum: Pro Tools | First Discussion 11-06-2018, 10:19 AM
Replies: 1
Views: 821
Posted By DigiTechSupt
Re: Unable to Record

Hi Satan, you need to hit Play after you Hit record.
https://www.youtube.com/watch?v=9H--Q-fwJ1g&t=117s
Forum: Pro Tools | First Discussion 11-06-2018, 10:16 AM
Replies: 6
Views: 1,192
Posted By DigiTechSupt
Re: Files Not Available, All My Tracks Blank

You can start up a support case through http://avid.force.com/Support/RegistrationCaseCreation#s=step1
You'll be supported through Email
Forum: Licensing & Accounts 10-15-2018, 05:52 PM
Replies: 6
Views: 950
Posted By DigiTechSupt
Re: “You do not own any subscription under this account"

Hello Arionas,

The second product listed in Equipment is your Pro Tools Update Plan (please compare the System IDs). We started a support case on your behalf so please watch your email for a case...
Forum: Licensing & Accounts 10-15-2018, 07:29 AM
Replies: 6
Views: 950
Posted By DigiTechSupt
Post Re: “You do not own any subscription under this account"

Hello Arionas,

Please select "Artist Suite DAW" then "Pro Tools" then "Application Manager" to start your case.

Best regards,
DTS
Forum: Licensing & Accounts 10-14-2018, 09:56 PM
Replies: 6
Views: 950
Posted By DigiTechSupt
Post Re: “You do not own any subscription under this account"

Hello Arionas,

Please make sure you are logging in with the same email/password as your my.avid.com account.

Next would be to try the steps in section 4 of this kb article...
Showing results 1 to 25 of 500

 
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