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Search: Posts Made By: DigiTechSupt
Forum: Avid S1, S3, Dock and Control 07-22-2020, 03:24 PM
Replies: 10
Views: 670
Posted By DigiTechSupt
Re: Replacing Broken units

Sorry about that. Please provide the case number you opened with Avid. We can't find any open support case under the Email linked with your user name here in the duc. You can also update your Email...
Forum: Licensing & Accounts 07-19-2020, 03:36 PM
Replies: 6
Views: 550
Posted By DigiTechSupt
Re: Wrong subscription chosen

I've forwarded this to the webstore team. You'll receive an Email from them soon on how to move forward.

Thank you!
-Tope
Forum: Licensing & Accounts 07-19-2020, 03:33 PM
Replies: 6
Views: 453
Posted By DigiTechSupt
Re: This one is on me, I entered a wrong ilok name.

Hi!
Jov from the support team already sent an Email. Please check to see further info.
Thank you!

-Tope
Forum: Licensing & Accounts 07-16-2020, 02:43 PM
Replies: 7
Views: 603
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

You're welcome! Stay safe!
-Tope
Forum: Pro Tools | First Discussion 07-16-2020, 02:42 PM
Replies: 52
Views: 9,226
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,

We've just checked and we can't see any Pro Tools First under your account. I can only see a Pro Tools Subscription, which allows you to create sessions instead of projects. You can register...
Forum: Technical Alerts 07-15-2020, 03:37 PM
Replies: 0
Views: 1,620
Posted By DigiTechSupt
ALERT:Upcoming iLok Cloud Maintenance

This coming Saturday, July 18, 2020 at 1:00 PM PDT our Pro Tools licensing platform provider PACE will be performing mandatory maintenance of the datastore that supports iLokCloud. The maintenance...
Forum: Licensing & Accounts 07-15-2020, 03:27 PM
Replies: 7
Views: 603
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

Hi,
i've just checked and it's already inside your Avid Account
http://duc.avid.com/attachment.php?attachmentid=13252&stc=1&d=1594851981
Please go to your products and subscriptions page at...
Forum: Licensing & Accounts 07-14-2020, 02:44 PM
Replies: 1
Views: 499
Posted By DigiTechSupt
Re: Transfer of ownership

Hi,

I've just checked and you already have a support case on going (case 03981278) you can update this with your new info by accessing the support portal https://my.avid.com/portal/register
I've...
Forum: Licensing & Accounts 07-13-2020, 05:57 PM
Replies: 5
Views: 489
Posted By DigiTechSupt
Re: Avid Complete Plugin Bundle not activated with subscription renewal

Hi,

Just a note that the Avid Complete Plugin Bundle and HEAT plugin are only part of the subscription license and not of a Perpetual license with Updates+support plan.

Thanks!
Tope
Forum: Licensing & Accounts 07-13-2020, 05:54 PM
Replies: 15
Views: 843
Posted By DigiTechSupt
Re: Release limit issue. Perpetual. Ultimate. Non HD and HD

Hi, Upon checking, the license Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O) (9 items) is still activated on your iLok 2 Dongle. Please try deactivating this by signing in on your iLok...
Forum: Pro Tools 2020 07-13-2020, 11:06 AM
Replies: 6
Views: 497
Posted By DigiTechSupt
Re: AVID ASC Doesn't Work, No Support Answers

Hi, We still have not received any updates on your account. Please provide the support case number and let us know what Email was used to purchased the ASC. Thank you!
-Tope
Forum: Licensing & Accounts 07-12-2020, 01:16 PM
Replies: 8
Views: 857
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

Thank you. I've escalated this to the licensing team.

Tope
AVID Community
Forum: Licensing & Accounts 07-12-2020, 01:13 PM
Replies: 2
Views: 507
Posted By DigiTechSupt
Re: Help! Lisence transfer

Hi, Please respond on the support case with the filled up T.O.O. Form. Jayson from the licensing team already sent an Email.

Thank you,
Tope
Forum: Licensing & Accounts 07-12-2020, 01:10 PM
Replies: 7
Views: 603
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

So sorry about the troubles, Christine from the webstore team is already on this.

-Tope
Forum: Licensing & Accounts 07-12-2020, 01:01 PM
Replies: 7
Views: 633
Posted By DigiTechSupt
Re: Waiting for response to support question - can anyone help? Ilok licence issue...

Hi,
i've just checked and it seems that it's already inside your account. Subscription installer is also now available inside your my.avid.com/products#Myproducts

Thanks
Tope
Forum: Licensing & Accounts 07-10-2020, 12:12 AM
Replies: 5
Views: 514
Posted By DigiTechSupt
Re: No help, no crossgrade discount, can’t renew, getting nowhere.. giving up on PT?

The Webstore team have already sent an Email for more details. Please check.

Thank you!
Tope
Forum: Licensing & Accounts 07-09-2020, 11:58 PM
Replies: 8
Views: 857
Posted By DigiTechSupt
Re: R.A Number for retail return pro tools 12

I see! Thanks for the info! Now the code is showing errors because it's not the correct code for your license. You can start up a support case at...
Forum: Licensing & Accounts 07-08-2020, 10:54 PM
Replies: 5
Views: 514
Posted By DigiTechSupt
Re: No help, no crossgrade discount, can’t renew, getting nowhere.. giving up on PT?

Sorry about that.
There was a pricing change and at the time when you tried renewing your Pro Tools perpetual license's update+support plan, it has already expired. The only way to stay with the...
Forum: Licensing & Accounts 07-08-2020, 04:08 PM
Replies: 9
Views: 1,157
Posted By DigiTechSupt
Re: PT 2020.5 Catalina Licensing Problems

Hi, your license is all set now. You'll receive a confirmation Email from the licensing team soon.
Let me know if you're still unable to see the correct license/product.

Thank you!
Tope
Forum: Pro Tools | First Discussion 07-07-2020, 06:17 PM
Replies: 52
Views: 9,226
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi Robert,

We can't find any Pro Tools First product under rxjamesau@yahoo.com.au
You might have used a different Email upon registering.
Please check.

Thank you,
Tope
Forum: Pro Tools | First Discussion 07-07-2020, 06:15 PM
Replies: 52
Views: 9,226
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi, yours appear fine. Please try signing out and signing back in and create a new project and see if the same error occurs.

Thank you
Tope
Forum: Licensing & Accounts 07-07-2020, 06:07 PM
Replies: 21
Views: 1,235
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

You might be running on an unsupported OS version. May we know what OS version you're currently running on?

Thanks,
Tope
Forum: Licensing & Accounts 07-07-2020, 06:02 PM
Replies: 7
Views: 536
Posted By DigiTechSupt
Re: PT Ultimate 2 Licenses STILL NOT WORKING!!!!!

Sorry about the troubles. I Have just checked your account and there are Multiple Pro Tools Ultimate licenses. I can see an old Pro Tools Ultimate Perpetual license activated inside your iLok account...
Forum: Licensing & Accounts 07-07-2020, 05:47 PM
Replies: 7
Views: 603
Posted By DigiTechSupt
Re: Never received ASC; want a refund.

Hi,

Your ASC might been sitting inside your Avid Account. You can see it by going to my.avid.com.products#Myproducts and sign in using your registered Email
Now, regarding your refund request,...
Forum: Licensing & Accounts 07-07-2020, 11:00 AM
Replies: 21
Views: 1,235
Posted By DigiTechSupt
Re: One or more licenses to surrender cannot be found in your account

Hi TomR!

Your license is all set now. You should be able to see the correct license and activate it by now.

Thank you!
Tope
Showing results 1 to 25 of 500

 
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