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Search: Posts Made By: jeffro
Forum: General Discussion Yesterday, 12:04 AM
Replies: 0
Views: 88
Posted By jeffro
Heading to Nashville...

I'll be at NAMM this Thur & Fri so please stop by and say hello. Looks like our free training sessions (https://www.avid.com/connectlive/nashville/training-sessions) are full but if interested you...
Forum: Licensing & Accounts 07-16-2019, 12:56 PM
Replies: 3
Views: 289
Posted By jeffro
Forum: Pro Tools 2018 07-03-2019, 06:57 PM
Replies: 9
Views: 403
Posted By jeffro
Re: Macbook Pro shuts down when I plug in Mbox Pro

Likely a 3rd gen Mbox Pro, but check http://avid.force.com/pkb/articles/FAQ/Mbox-interface-identification

If purchased new it would have included a power supply. The Mbox Pro Ref Guide states...
Forum: Licensing & Accounts 07-02-2019, 09:54 PM
Replies: 1
Views: 353
Posted By jeffro
Re: Avid Link and Brave Browser?

Any progress on this? I just installed Brave (macOS 10.13.6) and set it to my default browser and I don't see any affect on Avid Link.
Forum: Licensing & Accounts 07-02-2019, 09:35 PM
Replies: 7
Views: 497
Posted By jeffro
Re: ProTools Annual Plan not Updated on My iLok

Thank you for renewing. Pro Tools Plan and Pro Tools HD Plan...
Forum: Licensing & Accounts 07-02-2019, 09:17 PM
Replies: 2
Views: 390
Posted By jeffro
Re: Avid Link: updates fail, no auto-login, no auto-install

Sorry for the trouble. I started a support case on your behalf.
Forum: Pro Tools 12 07-02-2019, 08:56 AM
Replies: 11
Views: 4,977
Posted By jeffro
Re: "Perpetual" license owners and PT 12.8.3 downloads?

We typically have the current+previous versions for your license included with your product. Older versions (back to 12.6 for PT) can be found in the Avid Download Center (linked from my.avid.com...
Forum: Pro Tools 2019 06-26-2019, 01:28 PM
Replies: 19
Views: 2,187
Posted By jeffro
Re: No audio when toggling solo (AFL Mode) during playback (PT-251511)

FYI- This issue is fixed in 2019.6 which was released today.
Forum: Pro Tools | First Discussion 06-26-2019, 11:08 AM
Replies: 68
Views: 22,369
Posted By jeffro
Re: "The Project owner has deleted the shared project" - offline Projects lost

If you're working with local-only Projects you don't need an internet connection but still need to sign into Pro Tools First.

More importantly... the update released today fixes this, so please...
Forum: Licensing & Accounts 06-25-2019, 08:51 PM
Replies: 5
Views: 447
Posted By jeffro
Re: DigiLink IO License NOT perpetual????

The Pro Tools DigiLink I/O License (http://avid.force.com/pkb/articles/faq/What-is-the-new-Pro-Tools-DigiLink-I-O-license-for) (in a Pro Tools Ultimate license bundle, purchased from the Avid Store...
Forum: Licensing & Accounts 06-25-2019, 04:26 PM
Replies: 5
Views: 447
Posted By jeffro
Re: DigiLink IO License NOT perpetual????

Perhaps this was a temp license provided during the rollout of new licenses for 12.6... will check it out and report back.
Forum: Pro Tools | First Discussion 06-25-2019, 02:11 PM
Replies: 68
Views: 22,369
Posted By jeffro
Re: "The Project owner has deleted the shared project" - offline Projects lost

Project data is stored in your Documents > Pro Tools > Project Cache but Pro Tools First won't recognize it if moved/restored manually. If you have unique audio you might want to export it (mixed or...
Forum: Pro Tools | First Discussion 06-25-2019, 02:01 PM
Replies: 68
Views: 22,369
Posted By jeffro
Re: "The Project owner has deleted the shared project" - offline Projects lost

That doesn't match my testing. Uninstalling Avid Application Manager and/or Avid Link doesn't prevent Pro Tools First from using my Avid cloud account. I can still create cloud or local Projects....
Forum: Licensing & Accounts 06-22-2019, 05:08 PM
Replies: 5
Views: 698
Posted By jeffro
Re: License has expired in the futre

Looks like there was a series of billing errors (multiple failed attempts) back in Dec 2018, so I started a support case for you to get more info and get this resolved.
Forum: Post - Surround - Video 06-21-2019, 05:13 PM
Replies: 49
Views: 7,640
Posted By jeffro
Re: 5.1 file channel order

Sounds like just removing that first sentence should address this concern, but please reply if additional definition would help. Thanks!
Forum: Licensing & Accounts 06-21-2019, 11:40 AM
Replies: 6
Views: 899
Posted By jeffro
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3

Sorry for the disruption. 2019.5 won't run on either since they both have a Release Limit date...
Forum: Licensing & Accounts 06-21-2019, 11:33 AM
Replies: 6
Views: 899
Posted By jeffro
Re: 2019.5 not recognizing my PT Ultimate license on ilok 3

Thinking you already solved this, but the screenshot shows an expired Pro Tools HD Plan. This was the license for the bonus plug-ins and was replaced by the Avid Complete Plug-in Bundle (also...
Forum: Licensing & Accounts 06-20-2019, 07:39 PM
Replies: 6
Views: 506
Posted By jeffro
Re: New perpetual license requires shipping?

Okay... Pro Tools Perpetual (Download) is available now on the Avid Store (http://shop.avid.com).
Forum: Post - Surround - Video 06-20-2019, 06:26 PM
Replies: 49
Views: 7,640
Posted By jeffro
Re: 5.1 file channel order

If you are referring to the last QA in the article ("Not at this time.") then yes, that was incorrect so was updated today. Our tech also added 7.1 info in the first QA pair. I guess it would have...
Forum: Pro Tools 2018 06-20-2019, 05:07 PM
Replies: 4
Views: 654
Posted By jeffro
Re: Playing track backwards?

Along with the Reverse plug-in, check our the Reverse button in some of the AudioSuite reverb and delay plugins - this gives you what used to require flipping the tape, printing the effect, then...
Forum: Licensing & Accounts 06-20-2019, 10:42 AM
Replies: 4
Views: 570
Posted By jeffro
Re: ProTools10 AirVirtual Instruments installer

Was this a boxed copy of PT10?
Forum: Licensing & Accounts 06-19-2019, 01:55 PM
Replies: 6
Views: 2,175
Posted By jeffro
Re: Unable to start ASC

Found a case in progress that's in the seller's name (also where the ASC was assigned), so that should be resolved soon.
Forum: Licensing & Accounts 06-19-2019, 01:45 PM
Replies: 6
Views: 2,175
Posted By jeffro
Re: Unable to start ASC

Sorry for the trouble, will get a case going for you...
Forum: Pro Tools 9 06-19-2019, 01:40 PM
Replies: 5
Views: 686
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

Sorry I even responded to that part... maybe we can just consider this one our personal Y2K. :o
Forum: Pro Tools 9 06-19-2019, 01:36 PM
Replies: 5
Views: 686
Posted By jeffro
Re: Install Error Message in El Capitan: OS Version 10.6.2 or higher required?!

There was no precedent to check for a double digit point release since IIRC Apple had never used one prior to 10.10 (9.2.2, 8.6, 7.6, 6.0.8, 5.1, 4.1, etc.). Mac OS X 10.10 was released 3 years after...
Showing results 1 to 25 of 500

 
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