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Search: Posts Made By: jeffro
Forum: Pro Tools 2020 09-15-2020, 11:19 PM
Replies: 5
Views: 223
Posted By jeffro
Re: Why can't I use "Add To iTunes Library" option?

It is compatible, with some limitations documented in the knowledge base (https://www.avid.com/search#q=catalina&t=KB&sort=relevancy&f:@sfdatacategoryproduct_level_2=[Pro%20Tools]).
Forum: Pro Tools 2020 09-15-2020, 07:33 PM
Replies: 5
Views: 223
Posted By jeffro
Re: Why can't I use "Add To iTunes Library" option?

It is due to running PT on Catalina (iTunes was replaced (https://support.apple.com/en-us/HT210200) by the Music/TV/Books/Podcast apps).
Forum: General Discussion 09-10-2020, 05:35 PM
Replies: 12
Views: 493
Posted By jeffro
Thumbs up JFreak... 20k Posts!

Congrats on reaching this milestone, and thank you for all the time and effort you've put in to help others.
Forum: Pro Tools 2020 09-03-2020, 12:48 PM
Replies: 5
Views: 300
Posted By jeffro
Re: Latch Record fixed!

Very happy that we (finally) got this done! My sessions include both audio and instrument tracks, and I'm constantly jumping between them as I redo parts. Since it's just me here I always want x-or...
Forum: Licensing & Accounts 09-01-2020, 04:01 PM
Replies: 1
Views: 360
Posted By jeffro
Re: Avid account - login details

Please check your email for a case notice and reply to that, thanks!
Forum: Licensing & Accounts 09-01-2020, 03:56 PM
Replies: 1
Views: 279
Posted By jeffro
Re: Pro Tools Support is getting worse

Do you have a case # I can check?
Forum: Pro Tools 2020 08-29-2020, 04:47 PM
Replies: 9
Views: 434
Posted By jeffro
Re: Gutters?

The Pro Tools 12.7 Release Note KB (https://avid.secure.force.com/pkb/articles/ReadMe/Pro-Tools-12-7-Release-Notes) mentions this in relation to blank Playlists.


Fixed an issue where dragging...
Forum: Licensing & Accounts 08-27-2020, 05:50 PM
Replies: 1
Views: 432
Posted By jeffro
Re: Help with a support case

I'll check it out...
Forum: Licensing & Accounts 08-27-2020, 04:55 PM
Replies: 3
Views: 427
Posted By jeffro
Re: PT not recognizing Space demo license on iLok

Whew, thought I was losing my marbles there for a minute (jury's still out on that one!). We rolled the IRs into the installer somewhere around v12.8 to avoid having to do all the individual...
Forum: Licensing & Accounts 08-27-2020, 03:04 PM
Replies: 1
Views: 539
Posted By jeffro
Re: Merging Avid accounts

Welcome to the community. I see you have a support case in progress so please watch your email for a case update or use the Access the Support Center link in my.avid.com (https://my.avid.com/) to...
Forum: Licensing & Accounts 08-27-2020, 03:01 PM
Replies: 3
Views: 427
Posted By jeffro
Re: PT not recognizing Space demo license on iLok

Checked your iLok account and that shows a Space (AAX/RTAS/TDM) license which would need 12.0/earlier according to this KB article...
Forum: Licensing & Accounts 08-24-2020, 03:11 PM
Replies: 7
Views: 602
Posted By jeffro
Re: Perpetual license no longer working, please help ;)

Avid Link is showing what version of Pro Tools is installed (and your screenshot earlier in the thread shows 2019.12). Open your Applications folder and Get Info on the Pro Tools app. If it's...
Forum: Licensing & Accounts 08-22-2020, 10:20 AM
Replies: 7
Views: 602
Posted By jeffro
Re: Perpetual license no longer working, please help ;)

In your screenshot, Avid Link shows Pro Tools 2019.12 is installed. Your license will authorize up through 12.8.2, so you should roll back to that version. See this KB article...
Forum: Licensing & Accounts 08-21-2020, 03:39 PM
Replies: 7
Views: 602
Posted By jeffro
Re: Perpetual license no longer working, please help ;)

Welcome to the community.

I see your perpetual PT license bundle with Release Limit 2017-11-13 activated to your iLok, so that should authorize up through 12.8.2...
Forum: Pro Tools 2019 08-19-2020, 05:12 PM
Replies: 7
Views: 1,252
Posted By jeffro
Re: Cloud Uploads fail since upgrade to 2019.12/Catalina

Not the same issue if you are running High Sierra since this started with a change in Catalina. You also have similar posts across 4 threads, and your sig shows v12.7 but this is the 2019 forum. ...
Forum: Avid S6 08-18-2020, 05:32 PM
Replies: 4
Views: 472
Posted By jeffro
Re: Cleaning the surface

We posted more info about cleaning Avid control surfaces (https://avid.secure.force.com/pkb/articles/FAQ/Cleaning-Avid-Control-Surfaces-and-Consoles) last week in case that's helpful.
Forum: Pro Tools | First Discussion 08-17-2020, 08:55 AM
Replies: 12
Views: 1,146
Posted By jeffro
Re: How to clean cloud storage ?

Checked on your case and account - looks like you are all set now with 1 GB available. Thanks for your patience!
Forum: Pro Tools | First Discussion 08-11-2020, 10:36 AM
Replies: 3
Views: 460
Posted By jeffro
Re: Activation failed. There are no remaining iLok assets in your account.

Welcome to the community!

The license would have been deposited into the account for the specific iLok User ID you entered during activation. Can you sign into that account in iLok License...
Forum: Avid S1, S3, Dock and Control 08-07-2020, 10:13 AM
Replies: 7
Views: 443
Posted By jeffro
Re: Can't get S1, Avid Control, and Dock to work together..Help!

I have an iPad Pro (9.7-inch) which is 9.4" wide so there's a little room to spare. My Samsung Galaxy Tab A is 10" wide and fits flush.
Forum: Licensing & Accounts 08-05-2020, 03:53 PM
Replies: 7
Views: 2,833
Posted By jeffro
Re: Can't reset/link Avid Download Center

Your installers are in the Pro Tools LE section of my.avid.com/products (https://my.avid.com/products) (not in the Download Center - so you don't need to link that). Please reply if you can't get...
Forum: Pro Tools 11 08-05-2020, 03:40 PM
Replies: 6
Views: 622
Posted By jeffro
Re: If I have PT 11, do I need PT Pref and Database Helper.app

Not required or part of the Pro Tools install. I think it was an old util created by a user, see https://duc.avid.com/showthread.php?t=335540
Forum: Avid S1, S3, Dock and Control 08-05-2020, 03:33 PM
Replies: 24
Views: 1,761
Posted By jeffro
Re: S1 recommended router

Look forward to hearing your results after you get things set up, and thanks RichR for sharing your info.

S1 and Dock here on an Apple Time Capsule 2TB (working fine but I should probably replace...
Forum: Licensing & Accounts 08-05-2020, 03:25 PM
Replies: 6
Views: 830
Posted By jeffro
Re: Space Activation is required

Sorry for the confusion here.

Space was included with the original Upgrade and Support Plan which we later split up. Space and Eleven Effects were then part of the Plug-Ins and Support Plan...
Forum: Pro Tools 2019 08-03-2020, 05:40 PM
Replies: 13
Views: 1,180
Posted By jeffro
Re: Did the smart tool change after 12?

The 12.6 release notes (https://avid.secure.force.com/pkb/articles/ReadMe/Pro-Tools-12-6-Release-Notes) seem to be describing the same you are...

"When using the Smart Tool, hovering the mouse...
Forum: Pro Tools 2019 08-03-2020, 04:47 PM
Replies: 13
Views: 1,180
Posted By jeffro
Re: Did the smart tool change after 12?

What specific version of 12? Sounds like it might be the Real Time Fade Manipulation changes listed in the 12.6 release notes...
Showing results 1 to 25 of 500

 
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