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Forum: Eleven Rack 11-18-2014, 01:37 PM
Replies: 8
Views: 3,497
Posted By AvidCS
Re: New Registration

To clarify a few things...

1. Eleven Racks - regardless of software content - would (should) always include a registration card for the unit itself that would be used here: www.avid.com/reg. If...
Forum: macOS 09-05-2014, 12:11 PM
Replies: 2
Views: 3,221
Posted By AvidCS
Re: Pro Tools 11 LE Teacher Product

There are three separate types of academic Pro Tools 11. They are student, teacher, and institutional. If this is for (and owned by) the school, you would purchase the institutional version. It...
Forum: macOS 05-22-2014, 10:33 AM
Replies: 5
Views: 4,790
Posted By AvidCS
Re: Wrong iLok account I.D. entered during activation of Pro Tools

Avid CS will contact you directly to follow up on this.
Forum: Pro Tools 11 12-02-2013, 12:08 PM
Replies: 1
Views: 2,962
Posted By AvidCS
Re: Identit-e fail.

Hello John,

We will have someone from Customer Support follow-up on this with you directly. You should receive an e-mail regarding this concern shortly.
Forum: Virtual Instruments 07-12-2013, 04:07 PM
Replies: 18
Views: 14,619
Posted By AvidCS
Re: Structure 1.1 ilok licensing issue

Hello,

After the changes to the new Pace management tools, there were some issues regarding the surrendering of older A.I.R. licenses for the updated versions. Although this concern was addressed...
Forum: Getting Started 05-10-2013, 10:47 AM
Replies: 10
Views: 5,844
Posted By AvidCS
Re: Transfer of Ownership - Problem With Website

Found your account based on your forum email and there was a case created the same day you posted this. Case was answered the next day and is now closed. Hope this solved your issue.

-Jeff
Forum: Getting Started 05-10-2013, 10:46 AM
Replies: 10
Views: 5,844
Posted By AvidCS
Re: Ridiculous Avid - Just Ridiculous

Sounds like you got your issue solved, but we'll look into the problem with the form. Sorry for the trouble.

-Jeff
Forum: Pro Tools 10 02-25-2013, 03:09 PM
Replies: 8
Views: 5,213
Posted By AvidCS
Post Re: Accidentally registered pro tools 10 upgrade to wrong ilok account

Resolved this issue directly via support case.
Forum: Pro Tools 10 01-11-2013, 03:55 PM
Replies: 2
Views: 2,656
Posted By AvidCS
Re: trying to transfer a PT10 license

Welcome to the forum!

Part of the Upgrade is the 'surrender' of the v8 license, so without that you cannot complete the upgrade process.

We started a support case for you since we'll need more...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 01-05-2013, 04:39 PM
Replies: 4
Views: 2,652
Posted By AvidCS
Post Re: PROTOOLSLE - Activation Code

Unfortunately, registering Mbox 2+LE8 does not add the software/code to your account. We confirmed your reg and sent you a replacement code. Please follow the instructions in the email you should...
Forum: Pro Tools Express on Windows 11-27-2012, 12:00 PM
Replies: 1
Views: 2,830
Posted By AvidCS
Question Re: auto code - site problem!!

Your Authorization Code is listed in your Avid account (http://account.avid.com/) in Your Products. Are you saying that you get the error when trying to sign in to that?
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 11-14-2012, 09:16 AM
Replies: 10
Views: 5,148
Posted By AvidCS
Post Re: ilok lost process

Yes, it would be this one...

Avid Support Code: Pro Tools software (LE, M-Powered, & standalone) (http://shop.avid.com/store/product.do?product=306917503520336)

(Australia / New Zealand:...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 11-13-2012, 09:46 AM
Replies: 5
Views: 2,125
Posted By AvidCS
Post Re: Avid never registered my product - need support - extremely unfair

Sorry that this is not being handled properly.

That KB article is sent as a standard reply for Mbox RMAs, but it sounds like your issue is the one described in this...
Forum: 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 11-12-2012, 03:35 PM
Replies: 5
Views: 2,125
Posted By AvidCS
Post Re: Avid never registered my product - need support - extremely unfair

Hello,

You don't have to use an Avid Support Code for registration or repairs.

For registration, call the support # (http://www.avid.com/support/support-contact) and press 2 (for reg) -or-...
Forum: Pro Tools 10 11-01-2012, 11:52 AM
Replies: 2
Views: 4,407
Posted By AvidCS
Post Re: Where can we get protools 9 iso for windos

If you purchased/activated it online, the installer(s) will be in your Avid account (http://account.avid.com) > Your Products.

The installation DVD can be purchased online at...
Forum: macOS 10-30-2012, 02:40 PM
Replies: 3
Views: 4,876
Posted By AvidCS
Post Re: Avid Virtual Instruments 10.3 Installer (Mac)

Sorry, looking into this now...

Update: Fixed now. (Thanks for reporting this!)
Forum: macOS 09-23-2012, 09:49 PM
Replies: 4
Views: 3,733
Posted By AvidCS
Question Re: Virtual instrument installer fail

Tried both "Download" (which uses the Download Manager) and "click here" (simple file download) and both work properly.

Does it fail for you with either link? At what point do you get the error?
Forum: macOS 09-23-2012, 09:13 PM
Replies: 4
Views: 3,733
Posted By AvidCS
Question Re: Virtual instrument installer fail

Where are you trying to download the file from? We can check it out if you can provide more info, thanks!
Forum: Windows 08-29-2012, 05:18 PM
Replies: 1
Views: 5,290
Posted By AvidCS
Re: Problem activating Protools 10 Student Edition on Windows 7

Hello Dayviidd.

It is possible that you may have received an activation card with incorrect instructions as a few of those were sent out in err.

If your code starts with "EDU" and is of the...
Forum: Pro Tools 10 08-29-2012, 04:59 PM
Replies: 5
Views: 10,306
Posted By AvidCS
Re: Pro Tools 10 Student vs. Institutions edition?

Hello mbings.

Functionally, there is no difference between the Student or Institutional versions. There are actually 3 types of Pro Tools academic:

Student - For students currently enrolled in...
Forum: Pro Tools 10 08-29-2012, 04:45 PM
Replies: 2
Views: 2,763
Posted By AvidCS
Re: PT10 Licence missing???

Hi JKR.

Pro Tools 10 is not showing in your My Avid account because, although the upgrade to PT 10 from PT 9 was activated to your iLok.com account, it was done under a different name and e-mail...
Forum: AAX Plug-ins 08-24-2012, 09:51 AM
Replies: 181
Views: 72,969
Posted By AvidCS
Post Re: MDW Massenburg EQ for AAX

Sorry about the trouble some of you have experienced.

The MDW v5 Upgrade has been temporarily suspended (http://duc.avid.com/showthread.php?p=1959084) from the Avid Store.

We have identified...
Forum: Pro Tools 10 08-23-2012, 02:36 PM
Replies: 2
Views: 2,574
Posted By AvidCS
Question Re: where to find the current version of PT

You can click the Pro Tools Updates (http://www.avid.com/protoolsupdates) link at the top of the DUC to go to the KB page for this.

What version do you have installed (and on what OS) when you do...
Forum: Pro Tools 10 08-23-2012, 02:18 PM
Replies: 12
Views: 15,216
Posted By AvidCS
Post Re: Password Reset Not Working

We reset your Avid Account password and emailed you. Do you still have access to that email account?
Forum: VENUE Live Sound Systems 08-14-2012, 09:28 AM
Replies: 3
Views: 2,967
Posted By AvidCS
Re: Recently purchase FWx card

Hello David,

Once your FWx card is registered, please contact Avid Audio Customer Support for software assistance.

You may reach them at 1-650-731-6100. Choose the option for registration.
...
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