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Search: Posts Made By: jeffro
Forum: Avid S1, S3, Dock and Control 08-07-2020, 10:13 AM
Replies: 7
Views: 179
Posted By jeffro
Re: Can't get S1, Avid Control, and Dock to work together..Help!

I have an iPad Pro (9.7-inch) which is 9.4" wide so there's a little room to spare. My Samsung Galaxy Tab A is 10" wide and fits flush.
Forum: Licensing & Accounts 08-05-2020, 03:53 PM
Replies: 7
Views: 2,379
Posted By jeffro
Re: Can't reset/link Avid Download Center

Your installers are in the Pro Tools LE section of my.avid.com/products (https://my.avid.com/products) (not in the Download Center - so you don't need to link that). Please reply if you can't get...
Forum: Pro Tools 11 08-05-2020, 03:40 PM
Replies: 6
Views: 188
Posted By jeffro
Re: If I have PT 11, do I need PT Pref and Database Helper.app

Not required or part of the Pro Tools install. I think it was an old util created by a user, see https://duc.avid.com/showthread.php?t=335540
Forum: Avid S1, S3, Dock and Control 08-05-2020, 03:33 PM
Replies: 7
Views: 281
Posted By jeffro
Re: S1 recommended router

Look forward to hearing your results after you get things set up, and thanks RichR for sharing your info.

S1 and Dock here on an Apple Time Capsule 2TB (working fine but I should probably replace...
Forum: Licensing & Accounts 08-05-2020, 03:25 PM
Replies: 6
Views: 393
Posted By jeffro
Re: Space Activation is required

Sorry for the confusion here.

Space was included with the original Upgrade and Support Plan which we later split up. Space and Eleven Effects were then part of the Plug-Ins and Support Plan...
Forum: Pro Tools 2019 08-03-2020, 05:40 PM
Replies: 13
Views: 402
Posted By jeffro
Re: Did the smart tool change after 12?

The 12.6 release notes (https://avid.secure.force.com/pkb/articles/ReadMe/Pro-Tools-12-6-Release-Notes) seem to be describing the same you are...

"When using the Smart Tool, hovering the mouse...
Forum: Pro Tools 2019 08-03-2020, 04:47 PM
Replies: 13
Views: 402
Posted By jeffro
Re: Did the smart tool change after 12?

What specific version of 12? Sounds like it might be the Real Time Fade Manipulation changes listed in the 12.6 release notes...
Forum: Tips & Tricks 08-03-2020, 04:35 PM
Replies: 6
Views: 272
Posted By jeffro
Re: Forcing the cursor to start at the beginning of the song during playback

Unless your song starts somewhere after the session's start time... Return To Zero (http://resources.avid.com/SupportFiles/PT/Pro_Tools_Reference_Guide_2020.3.pdf#I17.1.1202933) button -or- press...
Forum: Licensing & Accounts 06-26-2020, 10:11 AM
Replies: 4
Views: 782
Posted By jeffro
Re: Why do I have come here and beg for support

Looks like the first was completed, and the second one is being handled on another case. Escalated this to get it wrapped up.
Forum: Pro Tools 2020 06-25-2020, 10:16 AM
Replies: 32
Views: 1,317
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

Thinking your situation might not fit those if you didn't have an Update Plan on 9/28/2016 or you bought your OMNI prior to that. The store pages for Perpetual...
Forum: Avid S1, S3, Dock and Control 06-22-2020, 11:49 AM
Replies: 2
Views: 373
Posted By jeffro
Re: I can't download Avid Control from Google Play Store

Can you please try the link at the bottom of the avid.com/products/avid-control#Download-free (https://www.avid.com/products/avid-control#Download-free?) page? I just used that to re-install on my...
Forum: Pro Tools 2020 06-20-2020, 01:39 PM
Replies: 32
Views: 1,317
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

I see one case where on 6/15 the rep mistakenly referred to Pro Tools Ultimate but later in the reply clarified as Pro Tools Perpetual. I see you later spoke with Jimi (on 6/18) who confirmed that...
Forum: Pro Tools 2020 06-19-2020, 08:29 PM
Replies: 32
Views: 1,317
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

Let us know if you don't get a response soon and we'll escalate this.
Forum: Pro Tools 2020 06-19-2020, 08:27 PM
Replies: 32
Views: 1,317
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

FYI- Essential was a product long ago... Pro Tools M-Powered Essential was a free version included with specific M-Audio interfaces. It's still listed in the Legacy...
Forum: Pro Tools 2020 06-19-2020, 08:11 PM
Replies: 32
Views: 1,317
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

2 links in my previous post (http://duc.avid.com/showthread.php?p=2570123). One for a comparison table of the 3 software options, the other is a knowledge base article about the DigiLink license.
Forum: Pro Tools 2020 06-19-2020, 05:57 PM
Replies: 32
Views: 1,317
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

HD Hardware needed Pro Tools HD (later rebranded as Pro Tools Ultimate) software to run. The DigiLink license was implemented with v12.6 about 4 years ago (see the KB article I linked to). It was...
Forum: Pro Tools 2020 06-19-2020, 05:40 PM
Replies: 32
Views: 1,317
Posted By jeffro
Re: Pro Tools 2020.5 Won't Recognize Omni

Pro Tools Ultimate software is needed to run with HD hardware (comparison table (https://www.avid.com/pro-tools/comparison)). Based on your reference to Pro Tools 2020.5 (and confirmed by a quick...
Forum: Pro Tools 2020 06-17-2020, 01:58 PM
Replies: 9
Views: 447
Posted By jeffro
Re: Can't find or add contacts to Avid Link

If you used Send Email Invitation in Find Talent they would simply get an email with instructions on getting Avid link and adding Contacts.

If you found them in Find Talent and clicked the Add...
Forum: Pro Tools 2020 06-15-2020, 09:48 PM
Replies: 9
Views: 447
Posted By jeffro
Re: Can't find or add contacts to Avid Link

Thanks for the additional info... looking into this further. Will start a support case to get account info.
Forum: Pro Tools 2020 06-15-2020, 03:11 PM
Replies: 9
Views: 447
Posted By jeffro
Re: Can't find or add contacts to Avid Link

I see Tony Cray listed second, when I do a Community Search for him it returns a bunch of users named 'tony' and/or 'cray' with him at the top of the list. Can you confirm you have 2020.4 installed,...
Forum: Licensing & Accounts 06-15-2020, 03:01 PM
Replies: 1
Views: 537
Posted By jeffro
Re: Can't log into iLok License Manager

I'm logged in right now... what version of iLM do you have installed? (I have 5.2.1 on macOS 10.15.2.) Are you able to sign into ilok.com (http://ilok.com)?
Forum: Pro Tools 2020 06-15-2020, 01:11 PM
Replies: 9
Views: 447
Posted By jeffro
Re: Can't find or add contacts to Avid Link

I found you (in Find Talent) and did a Contact Request. Please accept that or start a support case (https://www.avid.com/learn-and-support/contact-audio-and-music-support) with more info. Thanks!
Forum: Pro Tools 2020 05-30-2020, 09:10 PM
Replies: 12
Views: 808
Posted By jeffro
Re: older installers gone

Hey kobi_dog - You can link to the Avid Download Center in my.avid.com (http://my.avid.com) to get installers starting with version 12.6.
Forum: Licensing & Accounts 05-15-2020, 07:15 PM
Replies: 11
Views: 1,271
Posted By jeffro
Re: "Auto-Renew" didn't renew. Now Subscription expired, what now?

Welcome to the community. I escalated your case to get that bumped up the queue.
Forum: Licensing & Accounts 05-15-2020, 03:01 PM
Replies: 92
Views: 6,565
Posted By jeffro
Re: Licenses expired on renewed Pro Tools Subscription

This is a different issue - you are actually missing the license (this thread is about licenses not refreshing on renewed subscriptions). I escalated your case.
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