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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 01-05-2018, 03:05 PM
Replies: 10
Views: 9,386
Posted By jeffro
Re: Never received shipping info for the iLok for my Subscription

Welcome to the community.

Have you reported this through the NEED HELP link on the right side of the webstore (https://shop.avid.com)?
Forum: Licensing & Accounts 10-23-2017, 10:50 PM
Replies: 10
Views: 9,386
Posted By jeffro
Re: Never received shipping info for the iLok for my Subscription

Welcome to the community.

Have you tried contacting the store team via the Need Help link on the right side of shop.avid.com yet?
Forum: Licensing & Accounts 10-16-2017, 12:12 PM
Replies: 10
Views: 9,386
Posted By jeffro
Re: Never received shipping info for the iLok for my Subscription

Welcome to the community.

The CS rep answered via your support case. Please check your email for a case update. Thanks.
Forum: Licensing & Accounts 08-14-2017, 09:35 AM
Replies: 10
Views: 9,386
Posted By jeffro
Re: Never received shipping info for the iLok for my Subscription

Started a case for the webstore team to provide tracking info. Please watch your email for a case notice. Thanks.
Forum: Licensing & Accounts 11-12-2015, 03:24 PM
Replies: 10
Views: 9,386
Posted By jeffro
Re: Never received shipping info for the iLok for my Subscription

Welcome to the community and sorry to hear you're having trouble.

I found your order which is dated today (11/12/2015). I'll try to get you tracking info ASAP.

As far as upgrading, some of our...
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