Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Search Forums

Showing results 1 to 25 of 500
Search took 0.17 seconds.
Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | First Discussion 11-06-2018, 11:22 AM
Replies: 7
Views: 281
Posted By DigiTechSupt
Re: Virtual Drummer Plug in issues

I believe that this is an on going issue and the IT team is already working on this.

It would be best to open a support case through http://avid.force.com/Support/RegistrationCaseCreation#s=step1...
Forum: Pro Tools | First Discussion 11-06-2018, 11:19 AM
Replies: 1
Views: 120
Posted By DigiTechSupt
Re: Unable to Record

Hi Satan, you need to hit Play after you Hit record.
https://www.youtube.com/watch?v=9H--Q-fwJ1g&t=117s
Forum: Pro Tools | First Discussion 11-06-2018, 11:16 AM
Replies: 6
Views: 327
Posted By DigiTechSupt
Re: Files Not Available, All My Tracks Blank

You can start up a support case through http://avid.force.com/Support/RegistrationCaseCreation#s=step1
You'll be supported through Email
Forum: Licensing & Accounts 10-15-2018, 06:52 PM
Replies: 6
Views: 422
Posted By DigiTechSupt
Re: “You do not own any subscription under this account"

Hello Arionas,

The second product listed in Equipment is your Pro Tools Update Plan (please compare the System IDs). We started a support case on your behalf so please watch your email for a case...
Forum: Licensing & Accounts 10-15-2018, 08:29 AM
Replies: 6
Views: 422
Posted By DigiTechSupt
Post Re: “You do not own any subscription under this account"

Hello Arionas,

Please select "Artist Suite DAW" then "Pro Tools" then "Application Manager" to start your case.

Best regards,
DTS
Forum: Licensing & Accounts 10-14-2018, 10:56 PM
Replies: 6
Views: 422
Posted By DigiTechSupt
Post Re: “You do not own any subscription under this account"

Hello Arionas,

Please make sure you are logging in with the same email/password as your my.avid.com account.

Next would be to try the steps in section 4 of this kb article...
Forum: Pro Tools | First Discussion 10-04-2018, 04:09 PM
Replies: 2
Views: 611
Posted By DigiTechSupt
Re: Protools First - marketplace-bought plugin not showing up

Are you on the latest version of Pro tools First?
Forum: Pro Tools | First Discussion 10-04-2018, 03:51 PM
Replies: 1
Views: 436
Posted By DigiTechSupt
Re: Can't create new project

A case has been created. You'll receive an Email once this is fixed.
Forum: Pro Tools | First Discussion 09-25-2018, 12:15 PM
Replies: 1
Views: 454
Posted By DigiTechSupt
Re: Deleting tracks out of Cloud in Pro Tools First

Please try signing out and signing back in.
If the same issue occurs, even if there are no projects created yet or even if all projects has been deleted,
please create a support case through ...
Forum: Artist Series 09-14-2018, 11:18 AM
Replies: 10
Views: 2,328
Posted By DigiTechSupt
Post Re: HELP with setting up Avid Artist units on Macbook

Hello twistedinsane,

Sorry for the trouble with your Avid Support Code. This has been escalated and a case has been created or you along with a request for a refund for the Avid Support Code.
...
Forum: Pro Tools | First Discussion 09-12-2018, 12:12 PM
Replies: 2
Views: 1,090
Posted By DigiTechSupt
Re: Assertion error prevents saving

Try checking this Article out
http://avid.force.com/pkb/articles/en_US/error_message/Could-not-save-as-0000-because-Assertion-in-Document-UProjectBundleMgr-cpp-line-1693
Forum: General Announcements 07-31-2018, 11:48 AM
Replies: 0
Views: 2,194
Posted By DigiTechSupt
Post Community offline this morning

As some of you noticed, duc.avid.com was unavailable for a few hours this morning.

Our forum host was experiencing server issues but they have now resolved the problem.

Apologies for the...
Forum: Pro Tools | First Discussion 07-30-2018, 04:47 PM
Replies: 102
Views: 60,989
Posted By DigiTechSupt
Re: Can't create new project

Have you already tried signing out and signing back in?
Forum: Pro Tools | First Discussion 07-30-2018, 04:47 PM
Replies: 102
Views: 60,989
Posted By DigiTechSupt
Re: Can't create new project

This is now under a support ticket. You'll receive an Email for updates
Forum: Pro Tools | First Discussion 07-30-2018, 03:15 PM
Replies: 102
Views: 60,989
Posted By DigiTechSupt
Re: Can't create new project

Hi, your account has already been fixed through a support case
Forum: Pro Tools | First Discussion 07-26-2018, 03:53 PM
Replies: 3
Views: 1,483
Posted By DigiTechSupt
Re: Fast Track Interface and Pro Tools First

Hi,

If you're using the M Audio Fast Track USB version interface, that will not work. Sorry, that interface is only supported to run on Windows 8 and earlier. For more info on what OS version and...
Forum: Pro Tools | First Discussion 07-17-2018, 02:57 PM
Replies: 5
Views: 1,096
Posted By DigiTechSupt
Re: Opening Older Pro Tools Projects

Best way is to export each track that you have on that project, then import them on your choice of DAW. Since they were exported(bounced) they should be aligned on the next DAW you'd want it to be on.
Forum: Pro Tools 11 06-25-2018, 12:19 PM
Replies: 7
Views: 3,210
Posted By DigiTechSupt
Re: Volume automation in AAFs from Media Composer used in Pro Tools problem

@Farmer Dave,

A support case has been created. Case 03499407. Please take note of this as your reference.
Forum: Licensing & Accounts 06-13-2018, 12:08 PM
Replies: 5
Views: 1,346
Posted By DigiTechSupt
Re: Charged for something I did not buy

Hello Jesper, There are no subscriptions under your Avid Account, there's only a Perpetual Product (Pro Tools) under your my.avid.com/products#Myproducts

You might need to contact your bank with...
Forum: Pro Tools 2018 06-13-2018, 11:17 AM
Replies: 19
Views: 2,290
Posted By DigiTechSupt
Re: Upgrade VS perpetual license

This should be all good, as long as you have the iLok Key and the iLok ID is registered/linked under your Avid Account (my.avid.com) :)


-Tope
Forum: Licensing & Accounts 05-15-2018, 01:07 PM
Replies: 3
Views: 1,162
Posted By DigiTechSupt
Re: "no longer available"

have you already checked your Avid Account at my.avid.com/products#Myproducts ? What version of Pro Tools were you trying to run when the error appeared?
Forum: Pro Tools | First Discussion 05-10-2018, 11:24 AM
Replies: 102
Views: 60,989
Posted By DigiTechSupt
Re: Can't create new project

Have you already tried signing out and signing back in? Have you also tried deleting all projects? Are you still getting the same error message?
Forum: Licensing & Accounts 05-10-2018, 10:44 AM
Replies: 2
Views: 1,064
Posted By DigiTechSupt
Re: Download links not showing on Avid Account

Hi,
You might be signing in with a different Email address. Please try a different Email you remembered registering. Maybe try z.....ol@gmail.com?
Forum: Licensing & Accounts 05-03-2018, 06:22 PM
Replies: 118
Views: 15,062
Posted By DigiTechSupt
Re: Where is the Complete Plugin Bundle Download for Ultimate users?

This is for the customers with an active Pro Tools HD product as of April 7th who are entitled to the Avid Complete Plug-in Bundle subscription license.


Thank you for being a valued Pro Tools |...
Forum: Technical Alerts 04-19-2018, 05:52 PM
Replies: 0
Views: 6,484
Posted By DigiTechSupt
Exclamation macOS 10.13.4 Not Supported

Initial testing of Pro Tools with macOS 10.13.4 has shown serious problems with CPU performance.

Avid is working to find a resolution for this.

It is recommended that users refrain from...
Showing results 1 to 25 of 500

 
Forum Jump

All times are GMT -7. The time now is 02:03 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com