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Search: Posts Made By: CHRIS AIKEN
Forum: Pro Tools 2019 07-24-2019, 04:48 AM
Replies: 4
Views: 582
Posted By CHRIS AIKEN
Re: Interesting Upgrade conversation....

It seems obvious that keeping your license would be the way to go.

But the main point for me here is... why would they think you’d pay $200 extra not to have your license? Doesn’t make any sense....
Forum: Pro Tools 2019 06-01-2019, 01:38 PM
Replies: 8
Views: 719
Posted By CHRIS AIKEN
Re: Can't update my support code.

Big thanks to Jeffro for over riding the Avid support guys that were handling this and solving it in about 10 minutes!
Forum: Licensing & Accounts 05-31-2019, 01:59 PM
Replies: 3
Views: 888
Posted By CHRIS AIKEN
Re: Unresolved Case - Avid Support

Big thanks to Jeffro for sorting things out...Avid's lucky to have you!
Forum: Licensing & Accounts 05-31-2019, 12:17 PM
Replies: 3
Views: 888
Posted By CHRIS AIKEN
Re: Unresolved Case - Avid Support

Awesome, I'd appreciate any help you could offer! I'm a long time protools user and I'm pretty frustrated that they can't seem to resolve this for me.

Cheers!
Chris
Forum: Licensing & Accounts 05-31-2019, 12:04 PM
Replies: 3
Views: 888
Posted By CHRIS AIKEN
Unresolved Case - Avid Support

Hi Guys,

I have an on going support case with Avid that's been passed on to their licensing dept. Here's the last message I received...

Entered on: 5/17/2019 8:09 PM Entered by: Jaimark

Hi...
Forum: Pro Tools 2019 05-27-2019, 06:40 PM
Replies: 8
Views: 719
Posted By CHRIS AIKEN
Re: Can't update my support code.

Another update (for those interested) in my case of brutal Avid customer service.

The person I've been dealing with at customer service has passed my case off to another department and I've now...
Forum: Pro Tools 2019 05-14-2019, 10:28 AM
Replies: 8
Views: 719
Posted By CHRIS AIKEN
Re: Can't update my support code.

Just an update for anyone that might be interested.

It looks like Avid are not going to honour my HD support update I bought before my plan expired. They are saying I didn't use it in time and...
Forum: Pro Tools 2019 05-11-2019, 04:05 AM
Replies: 8
Views: 719
Posted By CHRIS AIKEN
Re: Can't update my support code.

Thanks for the reply. Yes I would think they’ll have to honor it seeing as though I bought it when I was supposed to...I’ll be livid if not.

I’ll update the situation in case anyone is...
Forum: Pro Tools 2019 05-10-2019, 06:49 PM
Replies: 8
Views: 719
Posted By CHRIS AIKEN
Re: Can't update my support code.

Just an update. I got an email from Avid support saying:

"Your Pro Tools Ultimate Support Plan has already expired so this code will not work. What you need is a Reinstatement Code to reactivate...
Forum: Pro Tools 2019 05-10-2019, 01:11 PM
Replies: 8
Views: 719
Posted By CHRIS AIKEN
Re: Can't update my support code.

Thanks for the reply. I tried Firefox and Chrome and both have the same problem. My support case number is 03701195. Thanks!
Forum: Pro Tools 2019 05-10-2019, 12:41 PM
Replies: 8
Views: 719
Posted By CHRIS AIKEN
Can't update my support code. [SOLVED]

I renewed my HD support package recently and tried to update my avid account today with the new code.

When I try to enter the new code I get - "Sorry, there was an error redeeming your support...
Forum: Licensing & Accounts 12-28-2018, 04:49 AM
Replies: 9
Views: 1,773
Posted By CHRIS AIKEN
iLok - "Server Unavailable"

Having the same ilok server unavailable problem right now....anyone else?
Forum: Post - Surround - Video 12-27-2018, 05:09 PM
Replies: 7
Views: 4,933
Posted By CHRIS AIKEN
Re: Mixing Music for TV

I'm submitting mixes for the show someone else is doing the final mixing.

To be more clear it's a music show...basically singers lip synching to the mix. So the music is the feature...no dialog...
Forum: Post - Surround - Video 12-27-2018, 02:19 PM
Replies: 7
Views: 4,933
Posted By CHRIS AIKEN
Mixing Music for TV

I know this is going to vary from country to country and perhaps station to station.

But how loud (in Lufs) do people generally mix music made for a tv broadcast?

I've heard some stuff I've...
Forum: Pro Tools 2018 10-23-2018, 04:46 PM
Replies: 6
Views: 1,011
Posted By CHRIS AIKEN
Re: 9173 Graphics Issues

Thanks! That looks good, I think I'll check it out. So tired of the slow graphics!!!
Forum: Pro Tools 2018 10-23-2018, 10:51 AM
Replies: 6
Views: 1,011
Posted By CHRIS AIKEN
Re: 9173 Graphics Issues

Thanks for the input. Yes the web driver is up to date and being used. I guess I need a card with a bit more power or ram? What's a safe bet you think something in the 1000 series?

Chris
Forum: Pro Tools 2018 10-23-2018, 09:17 AM
Replies: 6
Views: 1,011
Posted By CHRIS AIKEN
9173 Graphics Issues

Hi Guys,

I recently updated to High Sierra 10.13.6 from Sierra. Now I have very slow graphics while using the Slate Raven in protools.

Is there any kind of work around or is my GTX 750ti...
Forum: Pro Tools 2018 10-06-2018, 04:50 PM
Replies: 100
Views: 27,968
Posted By CHRIS AIKEN
Re: Pro Tools Ultimate CPU Spikes.. come on!!!!

Hi,

I've recently upgraded to 2018.7 and the low buffer recording is much better but the 9073 errors seem worse.

The big culprit seems to be Slate VMR, whenever I have a session that's running...
Forum: Pro Tools 2018 08-04-2018, 10:49 AM
Replies: 2
Views: 972
Posted By CHRIS AIKEN
Re: Clip Color Weirdness on 2018.7

Yeah that's strange. Maybe someone will chime in with an answer.
Forum: Pro Tools 2018 08-04-2018, 10:36 AM
Replies: 2
Views: 972
Posted By CHRIS AIKEN
Clip Color Weirdness on 2018.7

Clip colors matching the track color seems to be acting strange now.

I have "default clip color coding" set to "Track Color". On some tracks it works as it should. On other tracks changing the...
Forum: Pro Tools 2018 08-02-2018, 01:11 PM
Replies: 205
Views: 56,747
Posted By CHRIS AIKEN
Re: 2018.7 So Far...

Yes it's definitely a bit better. I did some tests at a buffer of 32 (44.1 kHz) I had a couple audio tracks playing, Kontakt running Alicia keys piano playing midi, and the recording vocal track with...
Forum: Pro Tools 2018 08-01-2018, 01:40 PM
Replies: 205
Views: 56,747
Posted By CHRIS AIKEN
Re: 2018.7 So Far...

Seems very good for me on 10.12.6. The cpu usage meter isn't jumping around nearly as much as is used to.

I also had an issue before once I got around 60-70% on the meter. Very often when using...
Forum: Pro Tools 2018 07-15-2018, 09:32 AM
Replies: 100
Views: 27,968
Posted By CHRIS AIKEN
Re: Pro Tools Ultimate CPU Spikes.. come on!!!!

Wow I can’t believe it’s still an issue with HDX cards. I was thinking this could maybe fix it for me. Really unexceptionable.


Sent from my iPhone using Tapatalk
Forum: Pro Tools 2018 07-10-2018, 06:37 PM
Replies: 6
Views: 1,713
Posted By CHRIS AIKEN
Re: 1024 buffer issue resolved?

I’ve never heard of this. I ask again, is it a known issue? Never happened to me on any native system.


Sent from my iPhone using Tapatalk
Forum: Pro Tools 2018 07-10-2018, 08:51 AM
Replies: 6
Views: 1,713
Posted By CHRIS AIKEN
Re: 1024 buffer issue resolved?

I’ve never heard of this either. Are there any posts here about the issue?


Sent from my iPhone using Tapatalk
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