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Search: Posts Made By: DigiTechSupt
Forum: Pro Tools | Intro Discussion 07-16-2020, 02:42 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,

We've just checked and we can't see any Pro Tools First under your account. I can only see a Pro Tools Subscription, which allows you to create sessions instead of projects. You can register...
Forum: Pro Tools | Intro Discussion 07-07-2020, 06:17 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi Robert,

We can't find any Pro Tools First product under [email protected]
You might have used a different Email upon registering.
Please check.

Thank you,
Tope
Forum: Pro Tools | Intro Discussion 07-07-2020, 06:15 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi, yours appear fine. Please try signing out and signing back in and create a new project and see if the same error occurs.

Thank you
Tope
Forum: Pro Tools | Intro Discussion 07-05-2020, 09:12 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

I've alerted Manuel D about this and bump it up the team. You'll receive updates on your Email soon

Thank you,
Tope
Forum: Pro Tools | Intro Discussion 07-05-2020, 09:10 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

This should be already fixed. You should be able to create projects by now.

Let us know if the same issue occurs.

Thank you,
Tope
Forum: Pro Tools | Intro Discussion 02-04-2020, 10:03 AM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,
This has been forwarded to our IT team. We'll let you know once fixed, through Email.

Thanks,
Tope
Forum: Pro Tools | Intro Discussion 07-31-2019, 05:32 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi Pat,
Your account should be fixed by now. Please create a project and see if the same issue occurs.
Sent you an Email as well and closing the support case.
Thanks,
Tope
Forum: Pro Tools | Intro Discussion 07-30-2019, 12:22 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Got it. Sent you an Email via Support case. I'll let you know once it's all set.

Thanks!
Tope
Forum: Pro Tools | Intro Discussion 07-30-2019, 10:01 AM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

We may need to reset your Cloud Storage to fix the issue. Note that this process will wipe out all projects in the Cloud Storage. I suggest exporting projects per track as back up or "un-backup them...
Forum: Pro Tools | Intro Discussion 07-23-2019, 06:09 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

We're on it. We'll let you know once it's fixed.

-Tope
Forum: Pro Tools | Intro Discussion 07-16-2019, 02:07 PM
Replies: 58
Views: 15,824
Posted By DigiTechSupt
Re: The Maximum Amount of Projects has been reached

Hi,



Sent you an Email through the support case. You should be able to create projects now. :)



-Tope
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