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Search: Posts Made By: jeffro
Forum: Licensing & Accounts 05-08-2023, 08:43 PM
Replies: 12
Views: 1,982
Posted By jeffro
Re: Question about upgrading from Pro Tools 11

Yes. You'll get a perpetual Pro Tools license, though the bonus plug-in licenses (e.g. Avid Complete Plug-In Bundle) would expire.
You'd surrender your Pro Tools 11 license/bundle and get a new...
Forum: Pro Tools 05-02-2023, 11:23 AM
Replies: 2
Views: 1,361
Posted By jeffro
Re: 12 Core Mac only Using 8 Cores for Pro Tools?

Welcome to the community.

There's a previous thread (http://duc.avid.com/showthread.php?t=415900) on this topic and some info at the bottom of this KB...
Forum: Pro Tools 04-27-2023, 08:00 AM
Replies: 2
Views: 705
Posted By jeffro
Re: FileCatalyst TransferAgent Upgrade?

Hey Skip - This is for our Edit On Demand (https://www.avid.com/products/avid-edit-on-demand) video product so no need for action by Pro Tools users. We passed this on to the web team to see if they...
Forum: Virtual Instruments 04-22-2023, 09:56 PM
Replies: 9
Views: 2,757
Posted By jeffro
Re: I need help with PlayCell and Palette Please!

Just to be sure... you ran the PlayCell Palette installer after downloading (or used Avid Link to install it)?

You should then have a Palette Series folder (with folders containing the .tfx files)...
Forum: Pro Tools 04-18-2023, 05:59 PM
Replies: 5
Views: 1,123
Posted By jeffro
Re: Tracks Failing to Upload to Projects

Welcome to the community.

Not seeing any issues with our cloud status, and just tested on my system with no problem creating/uploading/downloading Projects. Checking your account shows a Producer...
Forum: Virtual Instruments 04-17-2023, 05:35 PM
Replies: 6
Views: 1,849
Posted By jeffro
Re: PlayCell authorization

PlayCell is authorized by a Pro Tools Artist, Studio or Ultimate license. It can be a subscription or perpetual license, and the Release Limit on a perpetual license is not a factor (so it will...
Forum: Licensing & Accounts 04-16-2023, 08:19 PM
Replies: 23
Views: 12,565
Posted By jeffro
Forum: Licensing & Accounts 04-15-2023, 01:56 PM
Replies: 3
Views: 1,128
Posted By jeffro
Re: Account not works

I see you have a case in progress. Until CS is able to review your case and account, if you are unable to log into https://my.avid.com/products then please try https://my.avid.com/esd. If that...
Forum: Getting Started 04-14-2023, 10:14 AM
Replies: 6
Views: 1,872
Posted By jeffro
Re: Pro Tools Studio not installing?

Too late to be helpful here, but note that if you've installed it on your first computer and still have the installer there you could copy that (Air Drop, thumb drive, etc.) to your second computer...
Forum: macOS 04-13-2023, 10:59 PM
Replies: 15
Views: 3,382
Posted By jeffro
Re: Assist With Missing AIR Presets and .big File

Sorry you had to jump through more hoops but glad to hear you are up and running.
It's in progress (similar to the AIR Effects installer fix now available).
Forum: macOS 04-13-2023, 09:03 PM
Replies: 15
Views: 3,382
Posted By jeffro
Re: Assist With Missing AIR Presets and .big File

Curious if you solved the missing .big file issue?

We did release a v2023.3.1 version of the AIR Effects Installer yesterday which fixes the presets issue on macOS. You should see that in Avid...
Forum: Pro Tools 04-13-2023, 08:54 PM
Replies: 61
Views: 14,844
Posted By jeffro
Re: 2023.3 Grid Problems [PT-299731]

Don't have an ETA, but as stated earlier (https://duc.avid.com/showthread.php?p=2665945) I did pin this thread (so it's at the top of the PT subforum) and added the bug # for tracking. If this is...
Forum: Getting Started 04-13-2023, 03:41 PM
Replies: 2
Views: 680
Posted By jeffro
Re: How to get meaningful support ???

Welcome to the community.

We have simplified the support form at Access the Support Center > My Equipment > Create a Case in my.avid.com (https://my.avid.com) (7 fields to documents your issue and...
Forum: Licensing & Accounts 04-13-2023, 09:52 AM
Replies: 5
Views: 1,496
Posted By jeffro
Re: Confused about which package to purchase

Welcome to the community.

Correct, the second option is the one you'd need (from a reseller) since you own a Pro Tools 11 license. That will upgrade you from that older version to the current...
Forum: Licensing & Accounts 04-13-2023, 09:52 AM
Replies: 2
Views: 915
Posted By jeffro
Re: Confused about which package to purchase

Welcome to the community.

Looks like this was fixed yesterday through your support case.
Forum: General Discussion 04-12-2023, 10:59 PM
Replies: 1
Views: 650
Posted By jeffro
Re: Avid Website Account section

Please click View My Products, then Pro Tools Studio, then Reverify...
Forum: AAX Plug-ins 04-11-2023, 05:16 PM
Replies: 2
Views: 1,544
Posted By jeffro
Re: Missing plugins and AVID link

We can look into this, but for now please download the Xpand!2 installer from the Avid Download Center linked from my.avid.com (https://my.avid.com). If needed, here are direct links for Xpand!2...
Forum: Getting Started 04-11-2023, 09:32 AM
Replies: 2
Views: 2,254
Posted By jeffro
Re: Pro Tools Intro doesn't show Avid Link

There is one installer for all tiers - go ahead and install Pro Tools 2023.3 (from Avid Link, or by downloading the installer from my.avid.com/products (https://my.avid.com/products) > Pro Tools Into...
Forum: Licensing & Accounts 04-11-2023, 09:25 AM
Replies: 23
Views: 7,356
Posted By jeffro
Re: Pro Tools not lauching because Ilok not recognize my licenses

2020.12 was the last version of PT qualified on High Sierra. See avid.secure.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 04-10-2023, 09:35 PM
Replies: 23
Views: 7,356
Posted By jeffro
Re: Pro Tools not lauching because Ilok not recognize my licenses

Welcome to the community.

I checked your iLok account and I only see a single Pro Tools Ultimate Subscription trial license. This should be a bundle that includes a Pro Tools Studio Subscription...
Forum: Licensing & Accounts 04-10-2023, 05:01 PM
Replies: 2
Views: 1,923
Posted By jeffro
Re: Someone help me with melodyne activation

Welcome to the community. Looks like CS was able to assist through your support case.

Third Party options are listed after Avid products, so look at the bottom of your list at my.avid.com/products...
Forum: Virtual Instruments 04-05-2023, 11:01 AM
Replies: 5
Views: 1,312
Posted By jeffro
Re: Sonic Drops tab Disappears 10 seconds after opening Link

Thanks for reply, and for starting a support case. It is based on your product status so should be there for you. I'll check in the CS to see what's going on with your case - please watch for a case...
Forum: Virtual Instruments 04-04-2023, 06:55 PM
Replies: 5
Views: 1,312
Posted By jeffro
Re: Sonic Drops tab Disappears 10 seconds after opening Link

Welcome to the community.

In Avid Link, click Preferences in the ••• menu, then click Clear Cache Files. Sign In again and click Sync Account in the ••• menu. Let us know the results, thanks!
Forum: General Discussion 03-31-2023, 10:05 AM
Replies: 18
Views: 4,775
Posted By jeffro
Re: Avid's Terrible Website

Guessing you are referring to the items in List View as well as VIEW/HIDE, file links, etc. for products in Detailed View at my.avid.com/products (https://my.avid.com/products)? There are some...
Forum: Post - Surround - Video 03-31-2023, 09:48 AM
Replies: 35
Views: 6,836
Posted By jeffro
Re: Dolby Renderer 5.0 ilok missing

I've seen that when using Chrome on macOS - it can't display the CAPTCHA which needs to be completed to then show the Submit button (reported to the webteam). I'll start up a case for you, please...
Showing results 1 to 25 of 500

 
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