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Search: Posts Made By: jeffro
Forum: Eleven Rack 01-20-2021, 08:19 PM
Replies: 2
Views: 118
Posted By jeffro
Re: Eleven Rack Expansion Pack Serialnumber. Help!

Welcome to the community. We'll get this sorted out... look for an email shortly.
Forum: Licensing & Accounts 01-19-2021, 11:40 AM
Replies: 13
Views: 361
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

So it's not looking specifically for your Mbox, but Pro Tools needs audio hardware to run. Try launching with the N key down to get to the Playback Engine window to see if you can select your USB mic...
Forum: Licensing & Accounts 01-19-2021, 10:16 AM
Replies: 13
Views: 361
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

Pro Tools 11.3.1 doesn't require an Mbox, but also was not tested/qualified on Windows 10, see avid.secure.force.com/pkb/articles/Compatibility/Pro-Tools-Operating-System-Compatibility-Chart...
Forum: Licensing & Accounts 01-19-2021, 09:57 AM
Replies: 13
Views: 361
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

Got it, but what version do you actually have installed and are trying to run?
Forum: Licensing & Accounts 01-19-2021, 09:45 AM
Replies: 13
Views: 361
Posted By jeffro
Re: I want to use my old Pro Tools but I dont have my Mbox Anymore!

Welcome to the community.

Are you sure it's v11? We added standalone functionality in Pro Tools 9 (https://avid.secure.force.com/pkb/articles/faq/en379099), so Pro Tools 11.x should run on your...
Forum: Licensing & Accounts 01-06-2021, 10:51 AM
Replies: 6
Views: 404
Posted By jeffro
Re: License on hold! Help!

Will escalate your case, but in the meantime... you have a perpetual (non-expiring) license with a Release Limit in Dec 2021 so you should not be blocked from running Pro Tools. Please make sure you...
Forum: Licensing & Accounts 01-05-2021, 12:44 AM
Replies: 25
Views: 1,501
Posted By jeffro
Re: Pro Tools license not deposited with a new Subscription

All should be set now... please report back (include your case # if still having trouble). Thank you!
Forum: Licensing & Accounts 01-05-2021, 12:08 AM
Replies: 25
Views: 1,501
Posted By jeffro
Re: PT license never deposited to ilok

Welcome to the community.

I removed the pics (and attached them to the first case you created) since they had your email address, System ID, etc.and I escalated your case.
Forum: Licensing & Accounts 01-04-2021, 08:12 PM
Replies: 34
Views: 3,957
Posted By jeffro
Re: Unintentional Crossgrade from Perpetual License

I'll follow up via support case to try and assist. Please check email in a bit...
Forum: Avid S1, S3, Dock and Control 01-04-2021, 06:59 PM
Replies: 4
Views: 458
Posted By jeffro
Re: Missing S/N on S1

Removed the serial number from posts and started a support case to follow up (if needed) with your pic attached.
Forum: Licensing & Accounts 12-23-2020, 01:36 PM
Replies: 5
Views: 478
Posted By jeffro
Re: Case in queue 18 days

Patience is a wonderful thing... but 18 days is extreme. Sorry about this! Will escalate your case (and look into why it fell through the cracks).
Forum: Licensing & Accounts 12-23-2020, 01:31 PM
Replies: 9
Views: 493
Posted By jeffro
Re: Didn’t “Submit” or “Surrender” – not ready to use my Ultimate Reinstatement yet!

Hey uncJE - Redeeming the code in an Avid account starts the clock... I'll follow up via support case.
Forum: Pro Tools 2020 12-23-2020, 01:30 PM
Replies: 3
Views: 195
Posted By jeffro
Re: All the instruments gone ?

James is correct, see avid.secure.force.com/pkb/articles/Troubleshooting/Virtual-Instruments-missing-after-Pro-Tools-install...
Forum: Licensing & Accounts 12-16-2020, 03:25 PM
Replies: 3
Views: 407
Posted By jeffro
Forum: Licensing & Accounts 12-15-2020, 10:41 PM
Replies: 8
Views: 5,578
Posted By jeffro
Re: Serial Number of new interface (ProTools Duet by Apogee) is invalid or already in

I see you started a support case and provided the info there - please watch for a case response email.
Forum: AAX Plug-ins 12-14-2020, 05:24 PM
Replies: 4
Views: 494
Posted By jeffro
Re: Confused about Plug-in Bundle - Please help

Pro Tools Subscriptions (https://shop.avid.com/ccrz__ProductDetails?sku=DYNA20000) include "Unlimited online technical support, billing and account help (up to one business day response time)" so...
Forum: Licensing & Accounts 12-14-2020, 01:21 PM
Replies: 96
Views: 9,307
Posted By jeffro
Re: Licenses expired on renewed Pro Tools Subscription

Sorry for the trouble, I escalated your case.
Forum: Licensing & Accounts 12-12-2020, 06:26 PM
Replies: 9
Views: 552
Posted By jeffro
Re: DigiLink I/O license not found

Eek! Will check your case and reply...
Forum: Pro Tools 2020 12-11-2020, 07:50 PM
Replies: 52
Views: 6,595
Posted By jeffro
Re: ProTools 2020.11

avid.secure.force.com/pkb/articles/Compatibility/Pro-Tools-Catalina-File-Type-Support (https://avid.secure.force.com/pkb/articles/Compatibility/Pro-Tools-Catalina-File-Type-Support) lists what's...
Forum: Licensing & Accounts 12-11-2020, 07:40 PM
Replies: 21
Views: 28,119
Posted By jeffro
Re: Multiple iLok Cloud Sessions

Right+click on your Cloud session (if open, it will be listed on the left with your computers and iLoks). See avid.secure.force.com/pkb/articles/How_To/Managing-iLok-Cloud...
Forum: Licensing & Accounts 12-10-2020, 11:43 PM
Replies: 1
Views: 338
Posted By jeffro
Re: activation code not working

Welcome to the community. Looks like this was handled via your support case.
Forum: Licensing & Accounts 12-10-2020, 11:42 PM
Replies: 9
Views: 671
Posted By jeffro
Re: Pro Tools 10/11 licence and download missing from account

Should be all set, updated your support case with details so please check email. Thanks.
Forum: Licensing & Accounts 12-10-2020, 11:09 PM
Replies: 96
Views: 9,307
Posted By jeffro
Re: Licenses expired on renewed Pro Tools Subscription

Welcome to the community! Your case was updated so please check your email...
Forum: Licensing & Accounts 12-10-2020, 11:08 PM
Replies: 21
Views: 28,119
Posted By jeffro
Re: Multiple iLok Cloud Sessions

There is a setting that allows you to manually manage the licenses in your Cloud Session... right+click > Show Details > Switch To Managed Mode
Forum: Licensing & Accounts 12-10-2020, 11:04 PM
Replies: 2
Views: 428
Posted By jeffro
Re: Avid Support Portal

Confirmed - your Update Plan is current so the Support Center link should be functional - noted this on your support case so that should get resolved as well.
Showing results 1 to 25 of 500

 
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