Avid Application Manager stuck on "Getting Subscription Data"
 

Avid Application Manager (2018.5) gets stuck forever on "Getting Subscription Data" whenever I try to log in.

Uninstalled and reinstalled the latest version (2018.5), rebooted computer (Windows 8.1 PC)) numerous times, turned off firewall. Always the same result. Is anyone else having this problem? Is there a "fix"?

Thanks
Ed

Re: Avid Application Manager stuck on "Getting Subscription Data"
 

Can't reproduce that here (tried multiple accounts).

Please let us know if the How do I troubleshoot if App Man freezes or gets stuck on Initializing section from avid.force.com/pkb/articles/troubleshooting/Application-Manager-Troubleshooting doesn't help.

Re: Avid Application Manager stuck on "Getting Subscription Data"
 

No those suggestions do not solve the problem.

However (thanks to a call to Avid phone tech support), the problem was solved by the following steps in App Man:

1 - sign in / preferences / clear cache files
2 - sign in / preferences / restart app man helper

This last step automagically installed App Man V12.6, and everything is working fine for now.

Ed

Re: Avid Application Manager stuck on "Getting Subscription Data"
 

Glad to hear it's fixed. Those steps are all listed on the kb I linked to (section 4) but we can update that if it needs to be more clear. Thanks.

Re: Avid Application Manager stuck on "Getting Subscription Data"
 

Thank you for your help, it seems to me that I got this error due to the fact that I use windows 8.1. I need to finally install 10. By the way, I want to mention that I was waiting for Avid to release the app on Android. Since I have a cool audio system installed in my car and for convenience, I did not have a compact device for holding cool parties. And I was lucky when here apksalad I found the right application for me Avid Control would allow me to connect to my laptop with installed EuControl 20.5.0 which I would just leave in the car at parties. And already from the phone, I could use it without going to the car every time and not to miss the most interesting conversations at the party.