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-   -   Please help me with this crash log (https://duc.avid.com/showthread.php?t=399911)

fm_xtk 06-22-2018 02:00 PM
[Solved] Please help me with this crash log
 
Hi there,


My TDM rig just started playing up. It has been running super stable for the past three years. Moreover I have just moved back into my place from a six week mixing session elsewhere and my rig had been absolutely rock solid.


The problem is that suddenly whenever I save a session and then try to instanciate a plug-in Pro Tools unexpectedly quits. It crashes before the flip menu with the inserts comes up.


I tried the usual troubleshooting tricks: trashing preferences, re-installing Pro Tools and even a fresh OS install. At first it seemed I could work from an earlier system backup. However, when I added a couple of plug-ins I am using on current sessions the problem seems to have crept back in.



So I tried removing all plug-ins except Signal Generator and Stereo Mixer.dpm but still the problem persists. Unfortunately I don't know how to read cash logs very well but I did notice that com.apple.HIToolbox comes up in every single one of them. I am wondering if it could be related to keyboard maestro?



Again, this is a rig which has been working great up until I moved back from another studio - which could be coincidental. But it literally started after opening up my first ssession.


If somebody could help me decipher this crash log I would very much appreciate it. I am at my wits' end.


Thanks!


Code:
Process:        Pro Tools [397]
Path:            /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier:      com.digidesign.ProTools
Version:        10.3.8.378 (10.3.8f378)
Build Info:      Unknown-10380378~378
Code Type:      X86 (Native)
Parent Process:  launchd [175]
Responsible:    Pro Tools [397]
User ID:        501

Date/Time:      2018-06-22 20:49:31.000 +0100
OS Version:      Mac OS X 10.9.5 (13F1911)
Report Version:  11
Anonymous UUID:  EFD4C149-DDA2-7B46-41B3-0A658983CC73


Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004

VM Regions Near 0x4:
--> __PAGEZERO            0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
    __TEXT                0000000000001000-0000000000143000 [ 1288K] r-x/rwx SM=COW  /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0  com.digidesign.framework.ProTools    0x0e817b36 MFortressHWBPEntryPoint_exit_mfort6317_ + 8588684
1  com.digidesign.framework.ProTools    0x0f3b7376 MFortressHWBPEntryPoint_exit_mfort6317_ + 20776396
2  com.digidesign.framework.DFW      0x005a8518 CTBPopupMenu::DoIt(_CPoint&, long) + 56
3  com.digidesign.framework.ProTools    0x0e89c00f MFortressHWBPEntryPoint_exit_mfort6317_ + 9130597
4  com.digidesign.framework.ProTools    0x0e897158 MFortressHWBPEntryPoint_exit_mfort6317_ + 9110446
5  com.digidesign.framework.DFW      0x00561a04 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 756
6  com.digidesign.framework.DFW      0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441
7  com.digidesign.framework.DFW      0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441
8  com.digidesign.framework.DFW      0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441
9  com.digidesign.framework.ProTools    0x0eadbd67 MFortressHWBPEntryPoint_exit_mfort6317_ + 11489213
10  com.digidesign.framework.DFW      0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441
11  com.digidesign.framework.DFW      0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441
12  com.digidesign.framework.ProTools    0x0fa750a9 LaunchProTools + 278361
13  com.digidesign.framework.DFW      0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441
14  com.digidesign.framework.DFW      0x005618c9 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 441
15  com.digidesign.framework.DFW      0x0054d98d TWindow::HandleMouseDown(VPoint const&, TToolboxEvent*, _CPoint) + 157
16  com.digidesign.framework.DFW      0x0066b4ba DFW_PainterOpenGL::DrawRect(Cmn_Rect<long> const&) + 50842
17  com.apple.AppKit                  0x96149a9d -[NSWindow sendEvent:] + 11953
18  com.digidesign.framework.DFW      0x0066381a DFW_PainterOpenGL::DrawRect(Cmn_Rect<long> const&) + 18938
19  com.apple.AppKit                  0x9679c4e6 carbonAppWindowMouseHandler + 266
20  com.apple.AppKit                  0x9679b340 carbonAppWindowHandler + 426
21  com.apple.HIToolbox              0x9ab71d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
22  com.apple.HIToolbox              0x9a9c534f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
23  com.apple.HIToolbox              0x9a9c4668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
24  com.apple.HIToolbox              0x9a9d7811 SendEventToEventTarget + 88
25  com.apple.HIToolbox              0x9a9f8962 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046
26  com.apple.HIToolbox              0x9a9c5795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
27  com.apple.HIToolbox              0x9a9c4668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
28  com.apple.HIToolbox              0x9a9d7811 SendEventToEventTarget + 88
29  com.apple.HIToolbox              0x9ab71473 ToolboxEventDispatcher + 82
30  com.apple.HIToolbox              0x9ab71333 RunApplicationEventLoop + 240
31  com.digidesign.framework.DFW      0x006f3a5b DFW_EventLoop::RunApplicationEventLoop() + 11
32  com.digidesign.framework.DFW      0x00583c5d TApplication::Run() + 45
33  com.digidesign.framework.ProTools    0x0fa301b1 MFortressHWBPEntryPoint_exit_mfort6317_ + 27563015
34  com.digidesign.framework.ProTools    0x0fa316d4 LaunchProTools + 1412
35  com.digidesign.ProTools          0x0000f277 0x1000 + 57975
36  com.digidesign.ProTools          0x0001037a 0x1000 + 62330
37  com.digidesign.ProTools          0x0000effd 0x1000 + 57341

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0  libsystem_kernel.dylib            0x99ff2992 kevent64 + 10
1  libdispatch.dylib                0x98c71899 _dispatch_mgr_invoke + 238
2  libdispatch.dylib                0x98c71532 _dispatch_mgr_thread + 52

Thread 2:
0  libsystem_kernel.dylib            0x99ff2046 __workq_kernreturn + 10
1  libsystem_pthread.dylib          0x9b637dcf _pthread_wqthread + 372
2  libsystem_pthread.dylib          0x9b63bcce start_wqthread + 30

Thread 3:
0  libsystem_kernel.dylib            0x99fecfb6 semaphore_wait_trap + 10
1  com.digidesign.framework.digitrace    0x014b398a digitrace_initialize + 10122
2  com.digidesign.framework.digitrace    0x014b80df DigiTraceIsActiveFunc + 1263
3  com.digidesign.framework.digitrace    0x014b8265 DigiTraceIsActiveFunc + 1653
4  com.digidesign.framework.digitrace    0x014b83c1 DigiTraceIsActiveFunc + 2001
5  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
6  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
7  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

Thread 4:
0  libsystem_kernel.dylib            0x99fecf7a mach_msg_trap + 10
1  libsystem_kernel.dylib            0x99fec16c mach_msg + 68
2  com.apple.CoreFoundation          0x9118dbf9 __CFRunLoopServiceMachPort + 169
3  com.apple.CoreFoundation          0x9118d1d1 __CFRunLoopRun + 1393
4  com.apple.CoreFoundation          0x9118c9ea CFRunLoopRunSpecific + 394
5  com.apple.CoreFoundation          0x9124f221 CFRunLoopRun + 129
6  com.digidesign.framework.ProTools    0x0fa2da97 MFortressHWBPEntryPoint_exit_mfort6317_ + 27553005
7  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
8  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
9  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

Thread 5:
0  libsystem_kernel.dylib            0x99fecf7a mach_msg_trap + 10
1  libsystem_kernel.dylib            0x99fec16c mach_msg + 68
2  com.digidesign.framework.CoreFoundation    0x0024f372 Sys_MachExceptionHandler::Init(bool, int) + 706
3  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
4  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
5  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

Thread 6:
0  libsystem_kernel.dylib            0x99ff1ace __select + 10
1  com.digidesign.framework.SoundCloudAPI    0x12f408bf SCld_CreateSession + 12223
2  com.digidesign.framework.SoundCloudAPI    0x12f41047 SCld_CreateSession + 14151
3  com.digidesign.framework.PlatformSupport    0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
4  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
5  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
6  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

Thread 7:
0  libsystem_kernel.dylib            0x99fecf7a mach_msg_trap + 10
1  libsystem_kernel.dylib            0x99fec16c mach_msg + 68
2  com.apple.CoreFoundation          0x9118dbf9 __CFRunLoopServiceMachPort + 169
3  com.apple.CoreFoundation          0x9118d1d1 __CFRunLoopRun + 1393
4  com.apple.CoreFoundation          0x9118c9ea CFRunLoopRunSpecific + 394
5  com.apple.CoreFoundation          0x9124f221 CFRunLoopRun + 129
6  com.digidesign.framework.DAE      0x10cf2da7 FicIsAlive + 983
7  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
8  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
9  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

Thread 8:
0  libsystem_kernel.dylib            0x99ff1232 __ioctl + 10
1  com.digidesign.framework.PlatformSupport    0x008b9e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2  com.digidesign.framework.PlatformSupport    0x008c452e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3  com.digidesign.framework.CoreFoundation    0x00249846 Sys_BlockingTimer::Destroy(Sys_BlockingTimer*&) + 886
4  com.digidesign.framework.CoreFoundation    0x0022d280 Sys_RawThreadTimerTask::Exec() + 64
5  com.digidesign.framework.CoreFoundation    0x0022d094 Sys_RawThreadTask::Run() + 36
6  com.digidesign.framework.CoreFoundation    0x00249c34 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
7  com.digidesign.framework.PlatformSupport    0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
8  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
9  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
10  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

Thread 9:
0  libsystem_kernel.dylib            0x99ff1232 __ioctl + 10
1  com.digidesign.framework.PlatformSupport    0x008b9e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2  com.digidesign.framework.PlatformSupport    0x008c452e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3  com.digidesign.framework.CoreFoundation    0x00249846 Sys_BlockingTimer::Destroy(Sys_BlockingTimer*&) + 886
4  com.digidesign.framework.CoreFoundation    0x0022d280 Sys_RawThreadTimerTask::Exec() + 64
5  com.digidesign.framework.CoreFoundation    0x0022d094 Sys_RawThreadTask::Run() + 36
6  com.digidesign.framework.CoreFoundation    0x00249c34 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
7  com.digidesign.framework.PlatformSupport    0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
8  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
9  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
10  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

Thread 10:
0  libsystem_kernel.dylib            0x99ff1232 __ioctl + 10
1  com.digidesign.framework.PlatformSupport    0x008b9e71 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 8220
2  com.digidesign.framework.PlatformSupport    0x008c452e PSThreadTable_AddTable(SPSThreadPriorityEntry const*, unsigned long) + 492
3  com.digidesign.framework.DAE      0x10d60e00 FicGetContiguousMemRequirements + 150336
4  com.digidesign.framework.CoreFoundation    0x0022d094 Sys_RawThreadTask::Run() + 36
5  com.digidesign.framework.CoreFoundation    0x00249c34 Sys_RawThread::ThreadIDsAreEqual(void*, void*) + 68
6  com.digidesign.framework.PlatformSupport    0x008ba2a3 PSHardware_MatchDeviceInfo(TPSPCIDeviceInfo const*, TPSPCIDeviceInfo const*) + 9294
7  libsystem_pthread.dylib          0x9b6365fb _pthread_body + 144
8  libsystem_pthread.dylib          0x9b636485 _pthread_start + 130
9  libsystem_pthread.dylib          0x9b63bcf2 thread_start + 34

fm_xtk 06-23-2018 04:12 PM
Re: [Solved] Please help me with this crash log
 
In the end it was one dodgy hardware insert in my I/O setup that caused the whole thing. So when I said my rig had not changed since I moved back from the other studio in fact it had. I had edited the I/O setup to reflect the changes of my setup. So when I booted off the backup disk everything worked fine initially. But I couldn't figure out how the instability kept creeping in - even with all the plug-ins removed. Of course it happened as soon as I imported my latest I/O setup. But as my hunch was that it was either a bad plug-in (unlikely) or some sort of system corruption it took me a while to make the connection.


Eventually it became clear that the problem had been caused by the I/O setup and, more precisely, by a hardware insert. I only had to hunt for it and once removed the problem was gone.

In my twenty years of using Pro Tools I have seen many things but this was a first for me. So glad that I am back up and running!

Southsidemusic 06-24-2018 10:24 AM
Re: Please help me with this crash log
 
I am a Mac guy so I couldn't assist you here.

Thank you for letting us know you are running the rig again.


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