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-   -   No ASC codes sent (http://duc.avid.com/showthread.php?t=407132)

Iahoo 11-13-2019 03:23 AM

No ASC codes sent
 
Hi guys! Sorry if this is the wrong place to post this.
I purchased two ASC codes to solve the lost of two iLoks with Pro Tools licenses.
I for the confirmation mail, the invoice mail but no codes, neither on my account products.
Even if I go to the redeem ASC page, it says there are no ASC codes actives associated to my mail.
Is this normal or am I missing something?
Thanks in advance

Southsidemusic 11-13-2019 04:12 AM

Re: No ASC codes sent
 
Hola Hermano ;)

I will escalate this to Avid support. Can you post the asc code numbers here in the thread as ut goes way faster then.

Thanks

Iahoo 11-13-2019 05:10 AM

Re: No ASC codes sent
 
Hola! :-)
Thanks for the quick reply! Do you mean post them here once I submit the dongle replacement form? I will!
Thanks again

Southsidemusic 11-13-2019 05:49 AM

Re: No ASC codes sent
 
Quote:

Originally Posted by Iahoo (Post 2544391)
Hola! :-)
Thanks for the quick reply! Do you mean post them here once I submit the dongle replacement form? I will!
Thanks again

Only the ASC code number so we can look up your support ticket and contact you via that and we get more info instead of posting private conversations here.

Iahoo 11-13-2019 06:06 AM

Re: No ASC codes sent
 
Problem is that I don't have them. They didn't sent any ASC code or I don't know where to find them:confused:

Southsidemusic 11-13-2019 06:47 AM

Re: No ASC codes sent
 
Quote:

Originally Posted by Iahoo (Post 2544396)
Problem is that I don't have them. They didn't sent any ASC code or I don't know where to find them:confused:

Have you checkfd the trash/span folders? Otherwise I will contact support for you to sort this out.

Iahoo 11-13-2019 06:59 AM

Re: No ASC codes sent
 
Yes, Nothing there... checked again right now again just in case...
Thanks

Iahoo 11-13-2019 09:13 AM

Re: No ASC codes sent
 
Quote:

Originally Posted by Southsidemusic (Post 2544401)
Have you checkfd the trash/span folders? Otherwise I will contact support for you to sort this out.

ASC numbers finally shown under "not yet downloaded products". Just opened a case with them. Numbers are:


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Thanks for your help


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