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-   -   Lost my iLok, need help replacing Pro Tools license (https://duc.avid.com/showthread.php?t=397126)

stevenkwlee 02-10-2018 06:42 AM

Lost my iLok, need help replacing Pro Tools license
 
Hi,

I lost my iLok (which I actually found, but I had already submitted a RMA request so now it's permanently disabled :( ), so I went to iLok and submitted a RMA form.

I then went to AVID's site and submitted a case saying that my iLok is lost.

Is there anything else I should be doing in this time? How long does AVID usually take to get back to you about a lost iLok?

I also ordered a new iLok on Amazon yesterday and it should be coming tomorrow. Do I need to register it somewhere?

jeffro 02-12-2018 05:25 PM

Re: Lost my iLok, need help replacing Pro Tools license
 
Welcome to the community.

Looks like your support case was handled by CS on 2/10.


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