Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

I have now this problem with upgrading from PT10 to 10.01..First flashing goes slow ..around 1 hour,and second one,when launching pro tools takes also one hour and at the and of process (the bar is less than in the middle of the road) it gives me Error# 1167..I tried everything you did with no luck.. Maybe the problem was,when first time i tried to flash a card I saw it staying at one point for few minutes with no sign of life,so I closed the window,thinking that it's frozen..Next time I realized that after one minute it showed 6% after next 20 seconds 12% etc.. Is it possible that closing first window with flashing, destroyed something in the card ? How to fix it ???
Thanks,
jacek

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

mrpollack, your question has been answered in another thread you posted the same question.

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

I'm struggling with this issue with PT10.01..Inasane!!! Tried 50 times update my native card..swapping slots..reinstaling PT even to PT9..no luck...constand 1167 error...today is third day of buttle and waisting time and money..It's ridiculous..I'm studio owner over for over 20 years and never seen anything like this in my life..

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

Hi MrPollack,

Although we never got an official confirmation from Avid other than the official document that certain version of Mac OS X and above would screw up the update, my guess after seeing this case repeat itself in windows machines is that it is a problem of the Windows OS where the OS simply wont play ball with the HD Native Card.

I had to fix 2 HD Native systems this way, so my best advice would be to stop every futile attempt to fix this on a Windows Machine, go ask your closest acquaintance who owns a Mac Pro and run the Update.

I Havent had any problems and both HD Native stations are working smoothly after the upgrade.

Hope it helps.

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

FWIW, I've updated the firmware twice on my HD|Native card (currently at 1.03?) without any issues. I have a Windows machine. No doubt there is something screwy going on here. The Mac guys seem to have a real mess with this. Would be nice if Avid would zero in on the problem and fix it.

Greg

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

To be fair, when 9.0.4/.9.0.5 was released, OS X Lion was also released which created a lot of problems. Part of that solution was the introduction of the NativeCardFlasher.

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

Aaron,

I'm not trying to be unfair with Avid on this issue. Their response to the Lion/flashing issue was pretty good. However, I just have to believe that Avid knew about this problem before Lion was released and probably should have either not sold customers with Lion a Native card or should have found a way to update the firmware for them before the Native card was sold/shipped to them. To me, it is not heroic to create a problem and then expect to look good later when you fix it. The best policy is to not let the problem out of the door to begin with.

I've had my Native card over a year now and have had zero problems and great performance with it. Maybe I have the more typical customer experience with HD|Native- I don't know.

To me, it looks like Avid is under a lot of pressure to get hardware "out the door". For instance, release of the HDX cards to the general public is way premature. I know there is a "buyer beware" element with HDX, but on the other hand Avid knew 3rd party HDX DSP based plug-ins weren't ready and that a large, non-post user base is dependent on 3rd party plugs. I guess the up side of this for HDX users is that they are finding out that they are essentially running HD|Native and it is actually pretty powerful with a good computer.

Back on topic. If I had a Native card firmware update issue I would ship it back to Avid, or their regional repair shop, for updating. Avid should pay for the whole thing including expedited shipping.

Thanks,
Greg

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

That would be great customer service.

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

Sounds like you are leading up the garden path. Greg.

Re: HD Native cant Update Firmware after installing PT9.0.5 Update
 

There is a really good article in Forbes magazine (November?) that discussed how "taking care of the shareholders" is misguided and old thinking. The newer, more forward thinking companies realize that taking care of the customer and growing your customer base is much more important (and will inherently take care of the shareholders). There is actually a link somewhere here on the DUC to the article. It is an interesting read:-).

Greg