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-   -   SOS (http://duc.avid.com/showthread.php?t=410663)

sheaboy79 06-08-2020 04:26 PM

I have an education subscription for 2020 that runs out next month. I also have an older 10/11/12 perpetual ilok. I seen a deal online at retailer at the weekend to upgrade (reinstate) for a really cheap price my old to upgrade my 12.8. I was in a rush and purchased it. Went to register and it tells me to contact support. I then realised this morning it was perpetual extension and nod the reinstatement license. Couldn’t believe I made such an error. Contacted the reseller, who are refusing to refund as it was a download - even though it has not been registered and does not work. It’s in their terms not to refund software download purchase. I will phone them back in the morning but they are woeful to deal with. They actually suggested I contact Avid to see they could they do a deal. Shout out to the mods, is there way round this. I paid by credit card also so may be able to do something. I worked in Pro Audio sales for years, I know where they are coming from but the code is unused and they are keeping my money. Please help if possible.

Southsidemusic 06-08-2020 10:08 PM

Hi and Welcome

I can't see Avid doing much here as you have purchased thru a third party. Are they an avid prefered reseller and have you contacted your creditcard company to refute the payment?

I can send it to accounting but I would stay on the seller as they might have what you needed in the first place and can help if you buy the correct license.

Dont want to derail this thread but this should serve as a reminder to everyone who asks about online purchases and pm us if this and that sale would work for them. If you think it is too good a deal it probably is as a reinstatement which has been discontinued by Avid will be $299 if any online dealer still have them and a renewal is $199 for perpetual licenses and is basically the same prices everywhere except with some sellers dropping prices due to stock clearance or some other drop in price and also the conversion rates so please buy from approved Avid dealers you know as these things are difficult for Avid to help with since thats really not their fault but will escalate the issue and see what can be done.

Hang tight. And pleaae let me know what you did purchase and at what price and where.

sheaboy79 06-09-2020 01:08 AM

Hello and thanks for taking the time to reply.

They are called Bax. Here is the product page - https://www.bax-shop.co.uk/daw-softw...e-extension-dl

I will try again this morning but they are taking a zero tolerance approach here. I will then call my card issuer. They will not even exchange.

I found another cheaper price but can you check please:


The fact is I made a mistake, the code I cannot use and it is a digital download and they refuse to refund. Not on.



Sent from my RMX2001 using Tapatalk

Southsidemusic 06-09-2020 03:41 AM


I looked at your link and it is the version you need if you have a expired non HD or Ultimate plan so if you run a standard license then thats what you need.

sheaboy79 06-09-2020 05:42 AM

Thanks, the reseller are trying to sort it out for me now. Fingers crossed.

Southsidemusic 06-09-2020 08:06 AM


Originally Posted by sheaboy79 (Post 2568909)
Thanks, the reseller are trying to sort it out for me now. Fingers crossed.

Good! Let us know what happens so we can advice :-)

sheaboy79 07-12-2020 05:23 PM

Finally sorted after literally 8 emails and several phonecalls but got the refund, 1 month in total.

Lesson learned to read things properly. If it's too good to be true, it normally is. :-)

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