[resolved] Problem with my first purchase
 

Hi,

I'm new to scorch, and apparently I've been unlucky with my first purchase. After logging in scorch, choosing a score, clicking on buy and confirming the purchase on AppStore, the Scorch application displayed a message saying that the score value was debited but because of an "error" (unspecified) the score couldn't be downloaded.

Now as I look at my purchases in Scorch, it's empty. Could someone help me?

Thanks.

Re: Problem with my first purchase
 

I've checked my itunes orders and the score value has been debited. It says:
I was hoping to get more scores but it discourages me. Furthermore, if you prevent customers from contacting you through a simple email, why won't you reply on these forums. I need to know how to proceed, if you don't understand me, if I'm posting at the wrong place, anything!

Re: Problem with my first purchase
 

Hi Luciano f,

Sorry for the delay in replying.

I'll message you off this forum and ask for details of what you bought so I can get this reolved for you.

Sam

Re: Problem with my first purchase
 

I'd like to report that the problem have been resolved.

Thanks Sam!

Re: Problem with my first purchase
 

Hi Luciano f,

That's great news. I'll make sure Sam gets your message.

Thanks,

Joe

Re: Problem with my first purchase
 

I too have just had same problem apple on firm payment debited but error message. Saying contact avid. Who do I contact and how. Very ad experience. Can anyone help.:mad::mad: