Unable To Locate Hardware...With Sandra Report please help...
 

Here's the run down...
Gear - MBox Mini 3, Pro Tools 8.04(cd that came with it)
I have downloaded and installed all updates as of April 8th, with no solution to the "Unable to located digidesign hardware" problem.

I was running Pro Tools for about four months with no problems(other than a midi issue that was a quick fix) until I moved my computer about two weeks ago, and since then I have been unable to fix the problem.

I literally have tried everything, and i searched theses forums and read for days before i joined to try and get help.

All drivers have been updated, I have reinstalled/modified/uninstalled pro tools so many times my head is spinning. Please help
Thanks


SiSoftware Sandra

Computer
Model : Gateway GT5432
Workgroup : WORKGROUP
Host Name : PC
User : Administrator

Processor
Model : AMD Athlon(tm) 64 X2 Dual Core Processor 5000+
Speed : 2.61GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 2x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Platform Compliance : AMD LIVE!
Mainboard : ELITEGROUP MCP61PM-AM
BIOS : Phoenix Technologies, LTD 6.00 PG 02/15/2007
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 1.88GB DIMM DDR2

Chipset
Model : AMD Athlon 64 / Opteron HT Hub
Front Side Bus Speed : 2x 1GHz (2GHz)
Total Memory : 2GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 373MHz (746MHz)

Memory Module(s)
Memory Module : Corsair CM2X1024-6400C4 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Corsair CM2X1024-6400C4 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-22-6-3)

Video System
Video Adapter : NVIDIA GeForce 6150SE nForce 430 (SM4.0, 128MB 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
Seagate ST3320820AS (320GB, SATA, 3.5") : 298GB (C:) (D:)
WD Ext HDD 1021 1.5TB (USB) : 1TB (F:)
Generic USB SD Reader (USB) : N/A (G:)
Generic USB CF Reader (USB) : N/A (H:)
Generic USB SM Reader (USB) : N/A (I:)
Generic USB MS Reader (USB) : N/A (J:)
WD 6400BEV External 640.1GB (USB) : 596GB (K:)
ATAPI DVD W DH16W1P (ATA66, DVD+-RW, CD-RW, 2MB Cache) : 7GB (E:)

Logical Storage Devices
Recovery (D:) : 10GB (NTFS) @ Seagate ST3320820AS (320GB, SATA, 3.5")
Hard Disk (C:) : 288GB (NTFS) @ Seagate ST3320820AS (320GB, SATA, 3.5")
Pro Tools LE (E:) : 7GB (CDFS) @ ATAPI DVD W DH16W1P (ATA66, DVD+-RW, CD-RW, 2MB Cache)
Elements (F:) : 1TB (NTFS) @ WD Ext HDD 1021 1.5TB (USB)
Removable Drive (G:) : N/A @ Generic USB SD Reader (USB)
Removable Drive (H:) : N/A @ Generic USB CF Reader (USB)
Removable Drive (I:) : N/A @ Generic USB SM Reader (USB)
Removable Drive (J:) : N/A @ Generic USB MS Reader (USB)
Elements (K:) : 596GB (NTFS) @ WD 6400BEV External 640.1GB (USB)

Peripherals
LPC Hub Controller 1 : ECS MCP61 LPC Bridge
LPC Legacy Controller 1 : ITE IT8726F
Audio Device : ECS MCP61 High Definition Audio
Audio Codec : Realtek Semi 888 High Definition Audio
Serial Port(s) : 2
Parallel Port(s) : 1
Disk Controller : ECS MCP61 IDE
Disk Controller : ECS MCP61 SATA Controller
Disk Controller : ECS MCP61 SATA Controller
USB Controller 1 : ECS MCP61 USB Controller
USB Controller 2 : ECS MCP61 USB Controller
FireWire/1394 Controller 1 : ECS TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Lexmark 2500 Series (4800x4800, USB, Colour)

Peripherals
Media Player : ()
Media Player : ()
Media Player : ()
Media Player : ()

Network Services
Network Adapter : Generic Marvell Yukon Chipset based Ethernet Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6001 (Service Pack 1)
Platform Compliance : x86

Re: Unable To Locate Hardware...With Sandra Report please help...
 

Once again, integrated graphics MIGHT be a deal breaker(but I'm not the last word on that). Just because a non-approved system works for a while, doesn't mean its good to go. USB drives are not supported for recording with Vista(Windows 7 is okay from what I read). Since the rig worked until you moved it, that suggests hardware. First thing I would do is open the case and reseat every card and cable. Then I would make certain that every USB device is in the exact same port it was BEFORE the rig got moved(drivers get installed only for one port, so moving a device will require a driver re-install. Sometimes that happens automatically, and sometimes it doesn't). Also try a new USB cable on the Mbox. If none of that works, I would run the uninstall utility on the install disk(with the Mbox disconnected), reboot and run the install like its a new setup(follow the install directions to the letter). This should have no affect on sessions or 3rd party plugins.

Re: Unable To Locate Hardware...With Sandra Report please help...
 

Albee, Thanks for the quick response. No lie everything you said has been tried. I have literally (no exaggerating) uninstalled/reinstalled/modified from every single USB port multiple times. Vista does actually recognize the Mbox and will install the drivers to use it(play music) automatically, when not installed by pro tools.

*Just as a note i installed pro tools on my laptop (Windows 7) after i started having problems and it actually worked for a few sessions, but then ran into the familiar problem. Since then I haven't been able to work and its driving me crazy.

I contacted (over a week ago) a local repair center that was on Avid's website but have not received any response. Is there a specific Avid administrator of this forum who could directly address my problem and tell me where to send it.

Thank you,
Kind Dub

Re: Unable To Locate Hardware...With Sandra Report please help...
 

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