Pro Tools 10 HD -- DAE 6031 HELP !!
 

I have tried EVERYTHING !! I Need expert guidance Please !!!!

get 6031 error messages constantly...every session, every time..
plug ins, no plug ins...doesn't matter...
thought maybe computer issue....bought new system intel i7, 3.5 ghz, 12 g ram, 1 TB HD + 500 MB HD for audio, no difference...
usage meter says everything great..no problems..still can't record or playback without constant 6031 errors...
done all the optimizations...
fresh new windows 7 64 bit....PT version 10.3 HD....
Core and Accel on PCI cards, could that be the issue ???
I have blue plate 192 and 96 i/o so whatever solution has to work with that

any REAL experts out there with REAL help for me ????? please :eek:

Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

Need to post a Sandra report so we can see the machine specs. If needed the details are in the windows LE forum as a stickie.

Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

SiSoftware Sandra

ID
Host Name : nuprotools-PC
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P8Z77-V LX
Serial Number : 1208014********
BIOS : AMI (OEM) 1502 11/09/2012
Total Memory : 12GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (4C 8T 3.91GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Ivy Bridge) DRAM Controller 100MHz, 2x 6GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Kingston KHX1600C9D34GX 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KHX1600C9D34GX 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KHX1600C9D34GX 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : ACI VK246
(1920x1080, 24.0")
Video Adapter : NVIDIA GeForce GT 610 (48 SM5.0 1.62GHz, 1GB 1.33GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 1GB 1.33GHz 64-bit)
Compute Shader Processor : NVIDIA GeForce GT 610 (48SP 1.62GHz, 1GB 1.33GHz 64-bit)
CUDA GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 1GB 1.33GHz 64-bit)

Storage Devices
Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm) : 466GB (E:)
A-DATA USB Flash Drive (16.2GB, USB2, SSD) : 15GB (G:)
TSSTcorp CDDVDW SH-222BB (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
LITE-ON DVDRW LH-20A1L (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Removable Drive (G:) : 15GB (FAT32) @ A-DATA USB Flash Drive (16.2GB, USB2, SSD)
sessions (E:) : 466GB (NTFS) @ Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm)
Hard Disk (C:) : 931GB (NTFS) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-222BB (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (F:) : N/A @ LITE-ON DVDRW LH-20A1L (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS Panther Point LPC Controller
LPC Legacy Controller 1 : T0 C5-62
Audio Device : ASUS Panther Point High Definition Audio Controller
Audio Device : Gigabyte HDMI Audio stub
Serial Port(s) : 1
Disk Controller : ASUS Panther Point 6 port SATA AHCI Controller
USB Controller 1 : ASUS Panther Point USB xHCI Host Controller
USB Controller 2 : ASUS Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LaserJet Professional CP1520 Series PCL 6 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : A-DATA USB Flash Drive (15GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.1

Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

Sandra Report attached, all drivers and bios updated...still having same issue....could this be a bus issue from PCI hd cards ?

System is connected through analog mixing board (48 channels), 192 i/o, adat 8 channel & 96 i/o + adat 8 channel (32 total i/o used)

please help me ?!

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Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

I have nothing specific to add at this time other than to say I would make sure you've done all the recommended Windows system optimazations to ensure that you starting out on a level playing field. And to run the DPC Latancy tester and see what it says.

Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

DPC Latency checker
ran it..had some yellow due to lan controller so I disabled it..all green..but either way not a latency problem.

did optimizations...any other ideas ??

Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

disable your usb ports other than 2 of them in the bios. Had this error when i first set my rig up, as soon as i did this everything was fine.:-)

Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

Try another video card, I've just had the same issues with an Nvidia 210 and as soon as I disabled it the problems went away. I've had this same issue with a Pyramix system running an Nvidia card (that also has native cards). To test I ran using on-board graphics and the issue went straight away. I'm looking into something like a basic ATI video card.

Re: Pro Tools 10 HD -- DAE 6031 HELP !!
 

I will try but the Nvidia card was recommended in the forums

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