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-   -   WTF happened to drumagog 5? (http://duc.avid.com/showthread.php?t=322535)

jrmintz 05-12-2012 01:06 PM

WTF happened to drumagog 5?
 
I've been a Drumagog user for a LONG time. Yesterday I opened Drumagog 5 for the first time in a while to do a snare replacement - PT hangs. I reboot, trash prefs, reopen the session and try again - same thing. So at this point the producer says, "Screw it", and I'm going to have to take money off the bill for down time. I've been looking around and I see lots of people are having the same issue. I uninstalled, reinstalled the latest version. Nothing. On their forum they say they can't reproduce the problem. Here I see lots of people having the issue. What's going on? Have they written off the product? Has anybody found a solution?

I have to finish this project Monday and if I have to buy another piece of software I'm a former Drumagog owner.

AINSLIE 05-12-2012 01:14 PM

Re: WTF happened to drumagog 5?
 
make sure you are on the latest version. Reinstall. Make sure your authorization works. Other than that typical PT system mainintence esp Permission repair would be appropriate.

WernerF 05-12-2012 02:08 PM

Re: WTF happened to drumagog 5?
 
Get Slate Trigger. It works flawlessly.

jrmintz 05-12-2012 03:42 PM

Re: WTF happened to drumagog 5?
 
Quote:

Originally Posted by AINSLIE (Post 1930428)
make sure you are on the latest version. Reinstall. Make sure your authorization works. Other than that typical PT system mainintence esp Permission repair would be appropriate.

All done, made no difference.

Quote:

Originally Posted by WernerF
Get Slate Trigger. It works flawlessly.

That's probably my next move, but I hate to just write off the money I have invested in Drumagog

Chris-Drumagog 05-13-2012 02:06 PM

Re: WTF happened to drumagog 5?
 
Sorry you're having trouble--you should also make sure you've gotten the most recent InterLok drivers. Please send us an email with your system specs to support(at)drumagog.com and we'll work to resolve the issue.

Thanks,

Chris
WaveMachine Labs

jrmintz 05-13-2012 05:02 PM

Re: WTF happened to drumagog 5?
 
Hi Chris,

Thank you. I downloaded and installed the most recent ilok drivers and it made no difference. Unfortunately I have clients in the morning and I've run out of time to mess with this. I've purchased other software which is working fine. I've been a Drumagog user for around 10 years and I regret having to switch, but I can't be left hanging (literally) with paying clients looking over my shoulder.

crizdee 05-14-2012 12:06 PM

Re: WTF happened to drumagog 5?
 
Hi,

I had to trash the "drumagog prefs" user/library/prefs to stop this!!
Since then its been working ok, with only an occasional quit whilst browsing some libraries.

Chris

dtmprod 05-14-2012 07:19 PM

Re: WTF happened to drumagog 5?
 
Quote:

Originally Posted by crizdee (Post 1930921)
Hi,

I had to trash the "drumagog prefs" user/library/prefs to stop this!!
Since then its been working ok, with only an occasional quit whilst browsing some libraries.

Chris

I'm having problems too with PTHD 10.1.3. Just tried trashing the drumagog prefs as well, no luck...

crizdee 05-15-2012 02:57 AM

Re: WTF happened to drumagog 5?
 
Quote:

Originally Posted by dtmprod (Post 1931074)
I'm having problems too with PTHD 10.1.3. Just tried trashing the drumagog prefs as well, no luck...

Hi,

I haven't tried on 10.1.3 but it was working on 10.1.1 and 10.1.2

I think i had to repair desk permissions as well.

I would manually remove drumagog from the plugins folder, trash the drumagog prefs again and repair disk permission. reboot and re-install the latest version and see what happens.



Chris

smpkeys 08-31-2012 12:05 AM

Re: WTF happened to drumagog 5?
 
I just bought the upgrade to drumagog 5, and am having the same trouble.

I'm on PT 10.2. I tried all of the above - current iLok drivers, deleted drum agog prefs, deleted PT prefs, repaired permissions, restarted.

Even if I open a new pro tools session and create one empty track, I get the spinning beach ball of death as soon as I insert the plugin.

I usually wait a while with new software before I purchase to make sure they got the bugs out, but hasn't this been out since spring?


Anyone have any luck or other workarounds?


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