Pro duet: could not find a duet connected
 

i have a problem with my pro duet. i cant update the firmware, somebody can help me?

does the System Profiler see it connected to the computer
if not try a different USB cable
if still not you may have a bad unit

Re: Pro duet: could not find a duet connected
 

Just got the ProTools Duet and I have the same problem.
Tried different USB-ports, cables, even Macs. No solution.

Apparently, Apogee made a working version for the firmware updater just last month.
http://www.apogeedigital.com/support/duet-ios-mac
Avid last updated the drivers in January. I really hope they will incorporate Apogee's update in their version of the drivers soon.

Re: Pro duet: could not find a duet connected
 

I do have the same issue...i have tried changing the USB cables. I hope and pray Avid find a quick solution to this issue.:(

Re: Pro duet: could not find a duet connected
 

I just got the Pro Tools Duet, and the firmware updater DOES NOT detect the duet. Does ANYONE have the solution?

Re: Pro duet: could not find a duet connected
 

Anyone find a solution yet? It has almost been a year and this same issue is happening.

Re: Pro duet: could not find a duet connected
 

same.... The registration process for this forum, so painful.

Any one have any suggestions on how best to get a responnse from Avid?

Re: Pro duet: could not find a duet connected
 

Hey Guys

I have never used these interfaces but I am escalating the thread to Avid so hopefully you get any info there is in order to know what to do moving forward.

Hang tight and someone will answer via PM or here.

Re: Pro duet: could not find a duet connected
 

Hey all...

• What firmware version is installed?
• What firmware version are you trying to install? (incl URL to installer)
• What OS are you running?

Thanks!

Re: Pro duet: could not find a duet connected
 

thanks

installed:
Pro Tools | Duet XMOS Firmware version: 0.2.66
ProToolsDuetDaemon version: 1.22.28

OS
OSX v 10.11.3

running the installed Firmware updater tool, so no idea what version its trying to install, does not get to that point as it cannot find the hardware.

worth noting I have never been able to upgrade firmware in the 12+ months I have had the hardware (so same problem for earlier versions of OSX)

Re: Pro duet: could not find a duet connected
 

v2.66 is the current firmware for the Pro Tools Duet, so you don't need to update your firmware. You can identify the installed firmware version by selecting the Pro Tools Duet in the USB section of System Information (Applications > Utilities).
Please download and run v2.10.2 from the Pro Tools Duet/Quartet Driver page and reply with your results.

Re: Pro duet: could not find a duet connected
 

thanks. you can also get the firmware version from the about menu of the Control Panel which is what I did.

I have already downloaded, installed, and run the drivers you link to. The fact that I am running the latest firmware doesnt really help the issue, what happens when there is a firmware update if the updater cannot find my hardware?

Related, have been hoping for a firmware update that might address the fact that the hardware become unresponsive on a regular (weekly) basis, and needs to be disconnected and then reconnected.

Re: Pro duet: could not find a duet connected
 

True, just sounded like the software/installer wasn't seeing it so thought SysInfo would at least get us that info.

Please disconnect all I/O, try a different USB port or perhaps a different computer, and connect the power cable (even though it runs on USB power in most applications).

Submitted a case for you to troubleshoot further - please look for a case notice email or sign into my.avid.com to check your case/respond.

Re: Pro duet: could not find a duet connected
 

thanks Jeffro.