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-   -   Eleven Rack Firmware Updater Windows 10 Crash (http://duc.avid.com/showthread.php?t=403623)

Eugenel0607 03-05-2019 11:57 AM

Eleven Rack Firmware Updater Windows 10 Crash
 
Hi there.

I recently bought a second hand Eleven Rack with an old firmware update. After buying the firmware update from avid, the updater simply crashes and nothing pops up after that. No error message. Nothing!

I have read a few of the threads and those are only problems with windows 7.

Please help...

I'm running Windows 10. Please let me know if you need more information.

Thanks.

Benoni 03-05-2019 02:35 PM

Re: Eleven Rack Firmware Updater Windows 10 Crash
 
Quote:

Originally Posted by Eugenel0607 (Post 2518403)
Hi there.

I recently bought a second hand Eleven Rack with an old firmware update. After buying the firmware update from avid, the updater simply crashes and nothing pops up after that. No error message. Nothing!

I have read a few of the threads and those are only problems with windows 7.

Please help...

I'm running Windows 10. Please let me know if you need more information.

Thanks.

The updater doesn't work on Windows 10. You would have to use Windows 7 or Windows XP.

http://avid.force.com/pkb/articles/t...nder-Windows-8

Eugenel0607 03-05-2019 04:33 PM

Re: Eleven Rack Firmware Updater Windows 10 Crash
 
Thank you for replying so quickly.

I have tried that a couple of times. On a Windows 7 system and a Mac OS. And I contacted Avid to reset my serial number, but for some reason the updater still fails.

The window pops up where you need to type in the serial number, but it still fails.

Benoni 03-06-2019 08:58 AM

Re: Eleven Rack Firmware Updater Windows 10 Crash
 
Quote:

Originally Posted by Eugenel0607 (Post 2518429)
Thank you for replying so quickly.

I have tried that a couple of times. On a Windows 7 system and a Mac OS. And I contacted Avid to reset my serial number, but for some reason the updater still fails.

The window pops up where you need to type in the serial number, but it still fails.

You have to have a bare Windows 7 install. If it has been updated to SP1 you will need to uninstall IE9 and get back to IE8. Then the updater should work.

cruisemates 08-16-2019 03:04 PM

Re: Eleven Rack Firmware Updater Windows 10 Crash
 
I just want to say I have been using Pro Tools since 2004 on & off, and Mr Benoni has been here helping all along - what an asset! Thank you!

I am now at Pt 10, Eleven Rack and a Digi003 which I still love.


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