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-   -   19.5 activation error (http://duc.avid.com/showthread.php?t=404619)

rcutz 05-10-2019 03:36 PM

19.5 activation error
 
Hi Guys, after installing the new OS ti required a new activation.

I did the offline process and the OS did not recognize the .bin file as being an S6 one.

I need help.

Thanks

EddieJones 05-11-2019 10:01 AM

Re: 19.5 activation error
 
I think you are now sorted by Customer Service right?

RedRock 05-11-2019 10:45 AM

Re: 19.5 activation error
 
I can't help but I have the same problem.

rcutz 05-12-2019 06:08 AM

Re: 19.5 activation error
 
Quote:

Originally Posted by EddieJones (Post 2525076)
I think you are now sorted by Customer Service right?

Jeff Komar made a kind of "hot line" with me and a find a solution issuing a NFR so I could keep working without interruption, but I believe a definitive fix is in research, so it did not happen again.

Must say Jeff was fast as hell and really helpful!! Many Thanks for him!

best
Ricardo

mjr@du.se 05-16-2019 01:06 AM

Re: 19.5 activation error
 
I'm seeing the same issue on our S6 M10 after updating to 2019.5 - need to reactivate but the license file isn't recognized as a valid license for M10 even though we have a support contract in place.

Tried calling support but got disconnected straight away but have opened up a support case on the support portal.

Any workaround in the meantime would be greatly appreciated.

creativecontrol 05-16-2019 05:14 AM

Re: 19.5 activation error
 
Please personal message me and I will make sure support gets you taken care of.



Jeff



Sent from my iPhone using Tapatalk Pro

EddieJones 05-16-2019 07:38 AM

Re: 19.5 activation error
 
We found an error in the licensing system and have fixed it now. This should not happen for the next release.

Serge Perron 05-21-2019 09:29 PM

Re: 19.5 activation error
 
Quote:

We found an error in the licensing system and have fixed it now. This should not happen for the next release.
Same issue here (S6 M10). CS case initiated. S6 unusable until fixed. When will the next release be?


Serge

creativecontrol 05-22-2019 05:15 AM

Re: 19.5 activation error
 
Anyone who needs assistance please PM me with your case number and we will make sure it gets sorted.


Jeff

itsmemagic 05-22-2019 05:45 AM

Re: 19.5 activation error
 
Are only S6 M10 modules affected by this or M40 as well?
Was going to do the update today, but it would probably be smart to open support ticket first; we can't afford any downtime.


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