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-   -   HDX card not recognized (http://duc.avid.com/showthread.php?t=369342)

JSeamster 07-01-2015 06:35 AM

HDX card not recognized
 
Hi all,

My machine doesn't recognize a recently installed HDX card and wondering if anyone else has run into the same.

Details:

- The card is installed in a PCI-E x16 slot and aux power is connected.
- There is a steady green LED on the "business" side of the card.
- Another green LED on the backside blinks 14 times then holds solid for 1 second (repeating).
- There is no indication that it is connected in Windows Device Manager.
- External interface is an HD Omni

Very thankful for anyone who can shed some light on the situation.

Brandonx1 07-01-2015 08:30 AM

Re: HDX card not recognized
 
Have you installed the driver from the pro tools installation file? Does it show in the device manager as unrecognized?

Southsidemusic 07-01-2015 09:57 AM

Re: HDX card not recognized
 
You will have the HD Driver installer inside your Avid Account if you missed checking that installation when you ran PT HD package.

maunaloa 07-02-2015 02:17 AM

Re: HDX card not recognized
 
You're using Windows. The bad news.... the HDX card needs to be in an external TB chassis unless your Win machine is an HP Z series "workstation" (perhaps in its prime the Z800 was a workstation, but not today). I've never been able to get an HDX card to work in Win in any mobo PCIe slot in any of my builds.

TOM@METRO 07-02-2015 04:18 AM

Re: HDX card not recognized
 
HDX in Windows (7 & 8.1) is working perfectly here. Custom built i7 six core PC with a Gigabyte motherboard.

What are the specs of your system? If installing the driver doesn't get the job done, perhaps you should post a Sandra report telling us about your PC.

http://duc.avid.com/showthread.php?t=300050

JSeamster 07-02-2015 10:01 AM

Re: HDX card not recognized
 
1 Attachment(s)
Hi all, thanks very much for the ideas. A few additional notes based on your messages:

- The Avid HD Driver installed with PT 11 HD and if I try installing the driver on its own, it tells me that 'Setup detected an existing version of Avid HD Drivers installed on your system. Aborting installation now...". So it seems like I'm covered from a software standpoint.

- The card does not show up in device manager even as an unrecognized device. This makes me think there's something wonky on the hardware end and it's strange that I can't get any of our HDX cards to show up.

- @maunaloa: I haven't seen any mention in documentation or system requirements for the HDX about an external TB chassis or HP Z series machine. I know several folks who are using the HDX successfully with Windows on Dell and other custom built PCs.

- Worth mentioning: The cables that I have running to the aux power on the card are not what shipped with the card. The originals were molex->aux power but the PC cables were discarded long ago. So the new aux power cables I have were ordered directly from Avid but rather than molex->aux, they use the same type of power connector that you would attach to the aux power on a PCIe video card. Could it be that my card isn't receiving sufficient power to run? I've attached a pic of the cables sent by Avid.

Thanks again for the help, folks.

JSeamster 07-02-2015 10:26 AM

Re: HDX card not recognized
 
For those interested, my Sandra report:

Computer
Model : Dell Precision Tower 7910
Serial Number : J1P****
Chassis : Dell Tower
Mainboard : Dell 0215PR
Serial Number : /J1PGG42/CN7************
BIOS : Dell A02 09/05/2014
Intel vPro : 9.01.02.1010
Total Memory : 63.78GB ECC DIMM DDR3 DDR4

Processors
Processor : Intel(R) Xeon(R) CPU E5-2687W v3 @ 3.10GHz (10C 20T 3.49GHz, 3.5GHz IMC, 10x 256kB L2, 25MB L3)
Socket/Slot : FC LGA2011

Chipset
Memory Controller : Dell Xeon (Haswell-E) DMI2 100MHz
Memory Controller : Intel Xeon (Haswell-E) Integrated Memory Controller 0 Target Address, Thermal & RAS Registers 100MHz, 2x 16GB ECC DIMM DDR3 DDR4 2.13GHz 128-bit
Memory Controller : Intel Xeon (Haswell-E) Integrated Memory Controller 1 Target Address, Thermal & RAS Registers 100MHz, 2x 16GB ECC DIMM DDR3 DDR4 2.13GHz 128-bit
Memory Controller : Intel Xeon (Haswell-E) VCU 100MHz
Memory Controller : N/A 100MHz

Memory Module(s)
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U
Memory Module : HMA41GR7MFR8N-TF 8GB PC34100U

Video System
Monitor/Panel : Dell Computer DELL U2410
(1920x1200, 24.0")
Monitor/Panel : PIO VSX-AX4ASi
(1920x1080, 37.5")
Monitor/Panel : Dell Computer DELL U2410
(1920x1200, 24.0")
Monitor/Panel : Dell Computer DELL U2410
(1920x1200, 24.0")
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1GHz/1.39GHz, 1.8MB L2, 3.8GB 7GHz 256-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1GHz/1.39GHz, 1.8MB L2, 3.8GB 6GHz/7GHz 256-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1GHz/1.39GHz, 1.8MB L2, 3.8GB 6GHz/7GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1GHz/1.39GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1GHz/1.39GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1GHz/1.39GHz, 1.8MB L2, 3.8GB 6GHz/7GHz 256-bit)

Storage Devices
LSI MR9341-8i (511.6GB, RAID, SCSI-5) : 476GB (C:)
LSI MR9341-8i (999.7GB, RAID, SCSI-5) : 931GB (D:)
LSI MR9341-8i (2TB, RAID, SCSI-5) : 2TB (E:)
MAT****A DVD+/-RW UJ8E0 (SATA150, DVD+-RW, CD-RW) : N/A (F:)

Logical Storage Devices
System : 499MB (NTFS, 4kB) @ LSI MR9341-8i (511.6GB, RAID, SCSI-5)
1Tb SSD (D:) : 931GB (NTFS, 4kB) @ LSI MR9341-8i (999.7GB, RAID, SCSI-5)
Data (E:) : 2TB (NTFS, 4kB) @ LSI MR9341-8i (2TB, RAID, SCSI-5)
OSDisk (C:) : 476GB (NTFS, 4kB) @ LSI MR9341-8i (511.6GB, RAID, SCSI-5)
Optical Drive (F:) : N/A @ MAT****A DVD+/-RW UJ8E0 (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Dell Wellsburg LPC Controller
LPC Legacy Controller 1 : T1 08-00
Audio Device : Dell Wellsburg HD Audio Controller
Audio Codec : Realtek Semi 280 High Definition Audio
Audio Device : nVidia GM204 High Definition Audio Controller
Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge
Serial Port(s) : 2
Disk Controller : Dell Wellsburg IDE-r Controller
Disk Controller : Dell Wellsburg 6-Port SATA Controller [AHCI mode]
Disk Controller : LSI Logic MegaRAID SAS-3 3008 [Fury]
USB Controller 1 : Dell Wellsburg USB xHCI Host Controller
USB Controller 2 : Dell Wellsburg USB Enhanced Host Controller #2
USB Controller 3 : Dell Wellsburg USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : Intel SNB/IVB/HSW-E XMB Ch 0 SMBus
SMBus/i2c Controller 3 : Intel SNB/IVB/HSW-E XMB Ch 1 SMBus
SMBus/i2c Controller 4 : Intel SNB/IVB/HSW-E XMB Ch 0 SMBus
SMBus/i2c Controller 5 : Intel SNB/IVB/HSW-E XMB Ch 1 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : SHARP MX-4100N PCL6 (600x600)

Network Services
Network Adapter : Intel(R) I210 Gigabit Network Connection (Ethernet)
Network Adapter : Intel(R) Ethernet Connection I217-LM (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 8.1 Professional 6.03.9600
Platform Compliance : x64

Brandonx1 07-02-2015 07:35 PM

Re: HDX card not recognized
 
Yeah hdx working in my asus x99-e workstation mobo. So you don't need a tb chassis. I am going 5o guess it is the power. Are you sure your pcie power from the power supply is working correctly?

JSeamster 07-05-2015 06:58 AM

Re: HDX card not recognized
 
I've tried it even with the power connections that were previously powering my video card. I'm going to get in touch with Avid to make sure they send me a properly terminated cable for the HDX, maybe the cable they sent is for some other card.

cman 10-01-2015 07:56 AM

Re: HDX card not recognized
 
This may sound silly - but I had a problem with my Focusrite RedNet PCIe card. Their technical support asked me to try it in a different slot. That worked for me.

I would try that - and/or swapping places with your video card.
My two cents,
c.


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