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-   -   Access Violation error on exit (http://duc.avid.com/showthread.php?t=314084)

Legion6789 12-21-2011 05:59 PM

Access Violation error on exit
 
I just upgraded to PT10 from 9 and now I'm getting access violation errors when I try to close pro tools. I end up have to call up the task manager and using "End Process".

Anybody else get this?

TOM@METRO 12-21-2011 06:02 PM

Re: Access Violation error on exit
 
First, temporarily move all 3rd party Plug-ins to the unused folder. Then trash preferences, and get back to us with the results.

Legion6789 12-22-2011 07:22 AM

Re: Access Violation error on exit
 
When you say unused folder, do you mean a specific folder for unused plugins set up by pro tools, or just move them out of the pro tools plugin folder to a temporary folder so that they aren't loaded on program start?

Also, about trashing preferences, not sure how to do that. I googled around and came across a tech support utility on the Avid website, but it was for Pro Tools 8, not sure if I should try using it with Pro Tools 10. Is there a different tool for 10, or is this a manual process?

filosofem 12-22-2011 11:21 AM

Re: Access Violation error on exit
 
Operating System? Come on, this is fundamental information required for users to help you.

Legion6789 12-22-2011 01:31 PM

Re: Access Violation error on exit
 
Sorry, my bad.

Win 7 x64.
Core i7 920
24GB RAM

PT10 installed to system drive. Separate drive used for recording, WD Caviar Black 2TB.

filosofem 12-22-2011 03:38 PM

Re: Access Violation error on exit
 
Hmmm... listed below is the trashing Prefs information you need, for now.

C:\Program Files (x86)\Avid\Pro Tools\Databases\Unicode delete Volumes folder

C:\Program Files (x86)\Avid\Pro Tools\DAE delete DAE Prefs folder

C:\Program Files (x86)\Common Files\Digidesign\DAE delete DAE Prefs folder

C:\Users\Users Name\AppData\Roaming\Avid delete Pro Tools folder

Empty the Trash Bin and restart computer.

TOM@METRO 12-22-2011 04:16 PM

Re: Access Violation error on exit
 
Thanks for jumping in Aaron.

Legion,
The idea here is to get any possible troublesome or outdated plug-ins out of the mix before moving on. Any way you are comfortable in doing that is fine.

Legion6789 12-22-2011 08:07 PM

Re: Access Violation error on exit
 
I'm going to say tentatively, that it's fixed. At least it hasn't done it since this morning. I have an 11R with the expansion. I noticed that some of the presets would have a weird looking place holder in the signal chain. I didn't realize that I needed to run the expansion pack installer again after I installed PT10 (I didn't uninstall the 11R software). Anyway, seems stable for now. If that changes I'll go ahead and trash prefs and start removing plugins.

Thanks Aaron, Tom!


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