Reactivate Pro Tools after expired subscription?
Hello, I am new to this forum so I apologize if this question has been asked previously or the information is listed somewhere on the site. I did my best to research before posting a new thread but was not able to find anything related to my specific issue.
I have run into the issue before where the payment for my automatic renewal on my monthly subscription does not go through and as a result my subscription expires. Once I update the payment info for my subscription, the product shows as active however the license is not visible in the iLok manager. Last time I ran into this issue I contacted Avid support, was told the license typically is not available until next day, and was given a temporary access code via email until my subscription was reactivated in the system. Unfortunately this has happened again, however Avid support is not available today and I would really like to record some tracks. Has anyone ever run into this before and know a fix to have your license immediately sent to your iLok? I understand the obvious solution is to consistently make your payments, but things happen and it slipped my mind. I am pretty annoyed with this procedure for reactivating Pro Tools and hope they will change the way they handle this. Thanks in advance for your help, would love to start recording! |
Re: Reactivate Pro Tools after expired subscription?
Welcome to the community.
If this was a Monthly Subscription then the quickest solution would be to just subscribe again. See the Licensing FAQ. I'll check to see if you have a support case in progress... |
Re: Reactivate Pro Tools after expired subscription?
Hey I'm having the same problem, and in australia needing to get 2 jobs done. Any tips?
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Re: Reactivate Pro Tools after expired subscription?
All sorted thanks
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Re: Reactivate Pro Tools after expired subscription?
Having the same problem. How long do you have to wait to use protools after the subscription is active? It would be soooo great if y'all would sort a way to make protools license immediately deposited into ilok when the subscription is activated!
Help! Session today. Don't have a couple days to wait for standard 2-day Avid Support Case response. My Case # is #03377335 thank you!~! |
Re: Reactivate Pro Tools after expired subscription?
...Seriously. So frustrating waiting for support help with a basic billing/activation request! Can't access help by phone unless I purchase a 1 time "right" to get help with your problematic subscription service?
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Re: Reactivate Pro Tools after expired subscription?
Instead of resubscribing, I just purchased a new subscription, but now it wont activate :( incredibly frustrating.
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Re: Reactivate Pro Tools after expired subscription?
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A new subscription would deposit new licenses. I checked your account and there is a new Pro Tools Subscription (for Pro Tools) and Pro Tools Plan (for Space) in your iLok account waiting to be activated to your iLok or iLok Cloud. Best to also deactivate the expired ones from your iLok while you're in iLok License Manager. Hope this helps. |
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