re: 11
 

I have a pro tools 11 license but never registered it, how can I access the 11 download and register my license?

Re: 11
 

Once you register the software and create a MyAvid account, your registered products will be available for download from your account(under the My Products link).

Re: 11
 

I already have an account, I have the 10/11 package in my ilok account but can't see 11 in my account, that's what I have a problem with

Re: 11
 

You're saying you can't see PT11 in your Avid account?

See this page for help for your Avid account purpose:
http://avid.force.com/pkb/articles/e...-3-1-Downloads

Re: 11
 

That's what I am saying, I demoed 11 but never got it in my account for some reasons, I have also been to the page you mentioned but there is only 10 there, no 11 to download

Re: 11
 

Could it be hiding in the "Products Not Yet Downloaded" section of your Avid account?

Re: 11
 

Nope, tried, nothing there and there don't seem to be a way to get to Avid without paying

Re: 11
 

Actually, help for registration/activation issues is free. Either start a registration case online, or call them by phone and follow the prompts.

Re: 11
 

Thanks for that,called Avid, issue resolved.

Re: 11
 

So I installed the 11.3.1 on my Mac os 10.9.5, it's not seeing my Avid interfaces, so I am not sure what to do with this now

Re: 11
 

Is that 11.3.1 a HD license you are trying to get working?

If not then that is why it isn't working as HD pcie cards need HD license to work.

Re: 11
 

Never said anything about trying to gat a license to work, I said 11 is not seeing my interfaces

Re: 11
 

The license business is germane here as you need an HD license for your interfaces to be seen. That and you have to install the right drivers when you install PT11 - that choice is right there in the installer.

Re: 11
 

I have done all of the above, I have a valid License, so the issue is not about any of these things

Re: 11
 

Which exact license do you have - PTHD or PT non-HD (aka PT vanilla)? You need the PTHD license. And just to make sure - when you installed pT11 you installed the HD drivers right?

Re: 11
 

Maybe I did not make myself clear, so here we go again, I have Pro Tools HDX as it says in my profile and signature

Re: 11
 

Yes and you are failing to answer a very precisely asked and deliberate question. HDX is a hardware card. It does not tell us anything about what license you are trying to use with that card. What actual Pro Tools license asset is on your iLok? It has to be a HD license as a standard license will not let Pro Tools use a HDN or HDX interface. Deliberately crippled by Avid not to work.

Commonly this happens when folks buy a bare HDN or HDX board hoping to use that with a standard Pro Tools license, or when they mistakingly plug in the wrong iLok or forget to download the HD license asset, or occasionally when multiple iLoks are plugged into a computer with different mixes of standard/HD licenses on them and iLoks/drivers have problems. When folks mistakingly mix up licenses on first gen iLoks etc. We cannot guess what you are exactly doing or if you already understand all these (fairly common) issues or not

So can you now please just answer the question clearly. What exact license is on the iLok? (look in the iLok license manager, post a screenshot here if it helps, but hide any personal info). Ideally unplug any other iLoks that don't contain the Pro Tools HD license while you do that. And no don't just assume, actually go look in the License Manager. It's very easy to mess this up installing the wrong license, grabbing the wrong iLok, etc.

Re: 11
 

I know I am not the sharpest knife in the drawer, but I have been using Pro tools long enough to know I can't use a none HD license with HD, SO here is your answer, I am using a HD license that came in a 10/11 bundle, I hope that is clear enough for you

Re: 11
 

great, thanks.

So with that question out the way.

Does Digitest pass for the whole setup?

What interfaces do you have connected to the HDX. What exact models are they? For HD and 192 style boxes what IO cards are installed in them (we can't trust profiles are up to date so just spell it out here). Is that two 16x16 analog and a sync. Get the sync out the picture to start with and only one 16x16 analog direct connected to *one* HDX card, with no chaining. Physically remove the other HDX card if you have a dual card system. Try swapping Digilink cables. Does that work? try different card/cable/interface box permutations of what you have until something works.

Does DigiTest pass for that one box OK or not?

Can you test your interface box(es) on another HDN or HDX system?

Has this HDX card(s) and/or the interface boxes ever worked for you? In any computer system?

What GPU is installed in the Mac Pro? Does the power supply wiring to the HDX card look correct/per the documentation? Any other PCIe cards installed?

Re: 11
 

Something else to check - is the power cable to the HDX card plugged in correctly? And are all the pins making contact on both ends of that cable? It's possible the pins could have been pushed out of one of the connectors. Or the pins themselves could have been buggered.

Re: 11
 

Here is how this goes,before I installed pro tools 11.3.1 I was using pro tools 10, I uninstalled 11 and went back to 10.10, every thing works, does that answer your questions?

Re: 11
 

I would call Avid support and have them walk though this with you. Including diags on the board and firmware update requirements for what you are doing vs. what is actually installed on the boards (did the firmware updates in Pro Tools 11 install OK on those boards etc.). Digitest will show you the firmware revs. but time to get help from Avid.

If you do go back to Pro Tools 11 and it does not work I would still try exactly what I said which is to get a minimum hardware system up and running. The whole thing working OK under Pro Tools 10 does not prove it is all OK/guaranteed to work under Pro Tools 11.

Re: 11
 

Could there be a firmware upgrade necessary on the HDX card(s)?

Re: 11
 

Ok, I am oping out of this, since as it's going no where, Thanks

Re: 11
 

We're only trying to help. Sorry if we're not worthy.

Re: 11
 

Sorry your feelings are hurt but asking the same question again and again with no end in sight is not helping me, thanks for your help just the same.

Re: 11
 

I called Avid as you recommended Darryl and the issue has been resolved, thanks.

Re: 11
 

We only asked for the info again and again because you failed to answer the exact questions you were asked.

Re: 11
 

Great. Can you say how it was resolved? That will help others that might have the same problem.

I think there was a forced HDX firmware upgrade in 11.3. And without knowing what it was really about I don't know if it would for example break Pro Tools 11.3 or later if for any reason the firmware update did not take (e.g. not install on one or both of your HDX boards OK). Firmware updates like that where we really don't know what/why they are being applied, how critical they are, how to back them out etc. are reasons I wanted you to call Avid. Or course HDX firmware might have nothing to do with it....