Avid Pro Audio Community - PT M-Powered 8 lost license

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teichs42

06-16-2014 02:34 PM

PT M-Powered 8 lost license

Posting on here to get some help with a lost iLok. I have my PT M-Powered 8 license on there and I'm trying to get it back so I can use the software again. I've reported the iLok as lost and filed an RMA with them. It seems I need to get in touch with Avid and ask for them to replace my license.

Does anyone have experience with that? Do they usually give it back with no problem?

And do I seriously need to pay just to speak with their customer support?

nst7	06-16-2014 07:45 PM

Re: PT M-Powered 8 lost license

Support for this should be free, since it falls under registration/activation issues.

Obsidian Dragon

06-16-2014 08:29 PM

Re: PT M-Powered 8 lost license

Quote:

Originally Posted by nst7 (Post 2164411)

Support for this should be free, since it falls under registration/activation issues.

However, I think you pay first and then they refund the amount afterwards.

nst7	06-17-2014 07:27 AM

Re: PT M-Powered 8 lost license

Actually, that's not the case with registration/activation issues. There's a separate prompt when you call, or a separate way to create a registration case online. No fee is required.

What I don't know is if there is yet a separate way that they handle lost Ilok issues.

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